My Internet connection went down ,so I contacted my provider at 9.30 am...To my surprise I was contacted by Aimee to say the fault was being investigated at 2.00pm...and upon arriving home an hour lat... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Moved properties, new place needed an engineer to pull the fibre in, from the moment he arrived took less than an hour to be online. No issues with service from this company for the past 6 months and... Mehr ansehen
City Fibre are an amazing provider of telecoms services. I was so very impressed with every aspect of my contact with them during my recent installation if full Fibre. This is the quality of service w... Mehr ansehen
Unternehmen hat geantwortet
Reference S2174288 Amiryan and Gabriel have been lovely and have explained everything very clearly and despite the fact that I am disabled and 80 years of age have not made me feel inadequate in an... Mehr ansehen
Unternehmensdetails
Über CityFibre
Vom Unternehmen geschrieben
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Kontaktinformationen
15 Bedford Street, WC2E 9HE, London, Vereinigtes Königreich
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No way worth 4.7 rating!!!
Constantly losing my internet, with this company. Everyone gets the same response, from company, so, it’s a bot, responding!! I’m with Home Telecom, and seriously considering going with one of the bigger companies.

Antwort von CityFibre
Good service and good price
Good service and good price

Antwort von CityFibre
Well done City Fibre
First impression was very good and put me at ease. Good explanation of what was being done. A positive experience.

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Turned up on time
Turned up on time, was polite and professional. Works were completed in a timely fashion

Antwort von CityFibre
Installed on time ,kept in contact by…
Installed on time ,kept in contact by the engineer when he was coming (3hr window)and up and running in no time at over half price of my original supplier speeds seem OK so yep we'll worth the move

Antwort von CityFibre
Professional city fibre installation
On time - polite greeting and talked through work plan before starting.
Listened to my concerns and explained the most appropriate way to install city fibre.
Kept me informed as they worked, and made sure tools and everything was safe, and not a trip hazard as I had a young child with me.
Friendly professional, and tidy
Felt relief when I’d met them and felt in good hands
Good work in a very scorching day today! 🥵

Antwort von CityFibre
On time and polite city fiber.
On time and polite. Very fast service.

Antwort von CityFibre
The professional approach
The professional approach, the politeness of the engineer's made the whole process, faultless.
Very happy with the service.

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We were kept informed throughout the…
We were kept informed throughout the process; emails, texts etc. The engineers were very capable and the wifi is now extremely fast.

Antwort von CityFibre
Did a good job and were quick about it.

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Good 👍show me esplanade what was what …
Good 👍show me esplanade what was what nice people job done no mess and polite. Thanks

Antwort von CityFibre
Matt and Wayne from Northampton were…
Matt and Wayne from Northampton were excellent very professional and work was very tidy cleaned up after themselves leaving no mess. Thank you guys thoroughly recommended

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Had positive experience with…
Had positive experience with installation engineers.

Antwort von CityFibre
On time installation and prompt issue…
On time installation and prompt issue resolution. Team was friendly

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Eammon Kane & Brandon Hedge were…
Eammon Kane & Brandon Hedge were excellent and done all asked for. They detailed checked everything before leaving.

Antwort von CityFibre
3 years and still waiting
3 years they have been preparing my street for an install in Crawley. They stated they were planning to be completed by 2023. Now half way through 2026 still preparing my street on their website, but will not be honest about abandoned works. My sister lives in a hamlet with 5 houses in the country and has fibre.

Antwort von CityFibre
The engineers were very clear in their…
The engineers were very clear in their explanation, no jargons, they new they were dealing with novice in the tech. They made sure everything worked as promised.

Antwort von CityFibre
City Fibre (for Talk Talk) Installation
The engineers (Kevin and Bruce) were pleasant and informative. They did a neat job and left no mess. Highly recommend those guys.

Antwort von CityFibre
CityFibre Broadband installation
The installation team sent an SMS to advise on arrival time, turned up on time, were polite and courteous throughout, talked through the installation difficulties and agreed a plan before starting, used dust sheets and shoe covers, advised of delays affecting the overhead installation team with the MEWP (Cherry picker), left the work areas tidy, explained the operation of the new equipment and fault identification. 10/10. I couldn't have asked for a better installation experience.

Antwort von CityFibre
A huge thank you to both Toob and…
A huge thank you to both Toob and CityFibre for an excellent installation experience.
From booking through to installation, everything was straightforward and well organised. The engineer was punctual, friendly and professional, taking the time to explain everything and ensuring the installation was completed to a very high standard.
The fibre connection is incredibly fast and reliable, and the whole process was smooth from start to finish. It's refreshing to receive such great customer service and workmanship.
I would highly recommend both Toob and CityFibre to anyone looking for high-quality full fibre broadband. Thank you for making the whole experience so easy!

Antwort von CityFibre
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