CityFibre Bewertungen 

Very good service

Cancelled planned installation of services despite advertising availability for my address, as well as immediate neighbours.

No meaningful reason for the cancellation is provided with the exception for hiding behind an alleged detailed survey conducted that Cityfibre could not provide any evidence to, no visits to the property recorded or evidenced. When trying to enquire to understand reasoning the organisation provides all excuses not to provide this detail due to sensitive private entity information.

All I want is to be connected to the service advertised, or a clear reasoning and evidence for which the connection may not be feasible, and a timeframe to resolve.

I’m still baffled by how every other property in the street is shown as serviceable and mine is not following this cancellation. This was not brought up in due diligence checks when buying the property as it was advertised as serviced by Cityfibre until a connection was actually requested.

The issue started and was logged on 27th of May 2026, to date 4th of July 2026 there is still no clarity or solution.

Location: Portsmouth

Quick installation but the Freesat tv box stopped working due to connections being pulled out by careless handling. A cardboard box was left on my TV stand which turned out to contain brick dust from drilling. If the engineer had told me I would have been more careful picking it up and it wouldn't have spilled on to my floor.
Further info for City Fibre to respond.
The engineer was polite and I felt confident they were doing a good job. However after they left I found my Freesat set top box was pushed under the TV stand and one of the wires had come out of the co-ax fitting which was extremely hard to re-fix . Also as previously stated ,he left the drilling dust in a box on the TV stand.
I discovered when a friend tried to phone me the following day that the landline is no longer working. It was plugged back in to the wall socket but I thought it was meant to go in the back of the router.? So now I am paying Vodaphone for a non functioning landline. I'd like your guys to sort this out. I suggest the engineers spend a little more time helping the customer get things back to normal in the area they have worked. I believe they are on a day rate and he said he had no other jobs to go to. I was first call.

The team were so professional

Great upfront communication about my fibre install. Regular texts and emails to explain what would happen and reminding me of the instalment date and time.
Engineers arrived on time and did a professional installation. They made sure the service was working and I was happy before they left. Very pleased with the service from CF.

Friendly and very helpful
Respectful to property
Kindly helped with a leak in my kitchen

Excellent service

Great service and installation, friendly engineers, clean work. Arrived promptly, gave me a call before coming. Overall really pleased :)

The original city fibre employees Sean and Leon were great. Because of a complex issue they took the time to involve an engineer. The head engineer Rebecca came to our house and worked out the issue without having to do possible damage to the sandstone. This whole team was Fantastic! An asset to city fibre.

Excellent engineers . Very helpful and excellent patience with respect for the fact we're elderly and not quite up to modern technology. Thanks to them for their service

Great communication, clear instructions and tidy work. Ali was excellent, polite and friendly

The service was very good &good communication on the day of install &before the installation no mess quite quick installation hopefully there is no drop out connection has they say it shouldn't loose connection with it been fibre instead of old copper lines &,no extra cost they say hopefully it doesn't rise months after ,it seems quicker connection when using Internet &Wi-Fi.

Extremely professional and polite. Cleaned up after themselves. Couldn’t fault anything.

I'm very happy with Vodafone Internet. The connection is fast, stable, and reliable. Streaming, video calls, and browsing all work perfectly without interruptions. The installation was quick, and the service has been excellent. I would definitely recommend Vodafone Home Internet to anyone looking for a dependable internet provider.

Very good installation and professional staff.

The engineer that came out was very kind and courteous and explained to me everything he was doing . I am disabled and he was amazing! Seriously wanted to give him a hug (but know I'm not allowed to 😂😂 )thank you from this old granny! X

The engineers were great and very communicative all the way through.

What a fantastic service from start to finish. Not to forget the unparalleled internet service with amazing upload and download speeds.

The installation team were excellent led by Fraser and the engineers were polite, and professional with the install.

I moved to city fiber 4 th utility very fast and good customer service Installation, and working well