Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested. We have an audit due soon and if the auditor found this, we would hav... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... Mehr ansehen
Unternehmen hat geantwortet
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the... Mehr ansehen
Unternehmen hat geantwortet
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Installateur von Sicherheitssystemen
- Lieferant von Brandmeldeanlagen
- Lieferant von Brandschutzausrüstungen
- Sicherheitsausrüstungsgeschäft
- Sicherheitsdienst
Vom Unternehmen geschrieben
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Kontaktinformationen
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Vereinigtes Königreich
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Hervorragend
9575 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
What a company
We have used CHUBB for many years due to the service engineers being amazing in every way, always helpful, always friendly and just incredible customer services.
16. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Dave,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
came on time ,easy to book the service.
16. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Marie
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Clear
Alex, the customer service representative who dealt with my request, was efficient and had a humorous, warm manner.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Ruth
We appreciate your kind words! It's great to hear that our customer service agent was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
ENGINEER CALL OUT
The engineer, Adrian, is extremely professional, very good at his job and always pleasant. He identified the issue in the security system and fixed it. He is a credit to Chubb.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Alun,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service visit
Service undertaken quickly with full installation being checked.
I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the end of the window having waited 3 hours plus. One hour windows would be preferable.
19. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Peter
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer. Our 4‑hour window is necessary to allow for travel time, unexpected delays, and to ensure every customer receives the full level of service.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
the engineer was very polite and…
the engineer was very polite and helpful, with great knowledge.
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Mr McGowan
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Really wonderful old fashioned service.
The lovely chap I spoke to was a pleasure to deal with. He did everything in his power to help me resolve my problem. He was very kind and understood I might worry if it wasn’t resolved ASAP
He arranged for an engineer to call me the same day. Paul the engineer was equally wonderful.
Really wonderful old fashioned service.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very prompt answering of phone and very…
Very prompt answering of phone and very clear and precise answering of questions
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Lorraine,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Larry Salawu was very efficient and…
Larry Salawu was very efficient and completed the service promptly.
23. Mai 2026
Antwort von Chubb Fire & Security UK
Dear Alix,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Another fallout for fault caused by chubb
Ineffective alarm monitoring without ever being told not all alarm matters were monitored. Urgent engineer visit required for yet another piece of faulty equipment which literally fell off the window because no retaining screw was used and presumably will be charged another extortionate amount to fix an error that they caused. Really poor.
21. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Gillian,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Richard,
We are very sorry to hear about the issues you faced at your recent appointment with our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Very helpful
Dan was very helpful and knowledgeable, explaining what he was doing during the whole visit.
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Alfie was excellent.
Alfie was excellent.
Replaced the battery and was very professional.
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer that turned up was very…
The engineer that turned up was very professional
13. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good communication
Good communication before and during service visit, including broader advice on security and age of system.
17. Juni 2026
Antwort von Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quick responce
19. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great support after a component in the…
Great support after a component in the system failed. Investigated, fixed and completely operational the day after the failure, perfect!
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Robin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your representative clearly knew what…
Your representative clearly knew what he was doing and finished the check up quite quickly. He knows my house and the alarm system and it was nice to see him again.
13. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Judith,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
efficient visit…
Chris Haines carried out all the checks while coffee morning was going on in Church but he did it without disturbing anyone and without any fuss.
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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