Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested. We have an audit due soon and if the auditor found this, we would hav... Mehr ansehen
Unternehmen hat geantwortet
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the... Mehr ansehen
Unternehmen hat geantwortet
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Installateur von Sicherheitssystemen
- Lieferant von Brandmeldeanlagen
- Lieferant von Brandschutzausrüstungen
- Sicherheitsausrüstungsgeschäft
- Sicherheitsdienst
Vom Unternehmen geschrieben
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Kontaktinformationen
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Vereinigtes Königreich
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Hervorragend
9543 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Chubb alarm inspection
The Chubb engineer arrived in good time and did an efficient inspection and test of our alarm system. Very friendly and courteous as always.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Ronald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Information
need some information, team was very helpfull
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Caroline,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely Poor Communication and Unacceptable Delays
We paid a deposit on 6 March 2026 for fire alarm works.
Only after repeated emails and considerable chasing were installation dates eventually confirmed for 6 and 7 May 2026. However, the works did not proceed, as we were informed at the last moment that the required parts were unavailable.
Despite numerous further follow-ups over the following weeks, we were never provided with a firm replacement installation date. Our latest email, sent on 22 June 2026, was also left unanswered.
This was particularly concerning because the works were related to Health & Safety compliance. The poor communication, repeated delays and failure to provide a clear plan wasted a considerable amount of our time and left us exposed to ongoing uncertainty and risk.
We have now lost confidence in Chubb’s ability to complete the works within a reasonable timeframe and have formally requested cancellation and a full refund of our deposit.
Based on our experience, the level of service, communication and handling of this matter has been completely unacceptable.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear River Chan,
We are very sorry to hear about the issues you faced with the installation. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
We hope that your next experience is a pleasant one should you wish to come back to us.
Best wishes,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Mrs J B Stevens,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from Simon as usual
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Joanna Milne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very professional
Arrived as promised and carried out the requirement work without any fuss. Very professional.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Geoffrey Jones,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service - it works.
19. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Regular engineers you can trust
I really appreciate having a regular engineer who I have got to know and trust. Always a warning call before arriving and efficient service.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Deborah Moody,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very thoughtful and helpful visit
Very thoughtful and helpful visit that solved the problem.
First class service at a stressful time for Chubb staff because of the heat.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Marion Heap,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our local engineer Harry Mcguire was…
Our local engineer Harry Mcguire was extremely polite and helpful with all questions we had regarding our system and emergency lights - EMR
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very helpful and professional service
Very helpful and professional service. Was both friendly and efficient.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Robert Thorburn,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
Excellent service. Very professional and everything explained as he went along. Really nice guy, friendly and very good at his job.
25. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Mr McNabb,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Margaret,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Nat,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service was explained by Chris
Service was explained by Chris, very polite and didn't waste time
24. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Erica,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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