This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Mehr ansehen
Unternehmen hat geantwortet
Scott was helpful. Professional and calm. Helpful and better than representative yesterday we talk to who hung up on us. Scott was precise and offered options. Another good think Scott was not fakin... Mehr ansehen
Unternehmen hat geantwortet
I cooperated with a lovely gentleman name Christopher Bohn in regards of my tickets for my trip in April - Jun 2026. I have to conclude, that Christopher is a lovely and professional person to d... Mehr ansehen
Unternehmen hat geantwortet
4.2
Gut
907 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Cheapflyshop
Dear Riki,
Thank you for your wonderful feedback! We’re delighted to hear that Raul provided you with such a positive experience. We truly appreciate you taking the time to recognize his efforts, and we’ll be sure to share your kind words with him.
Thank you for choosing us, and we look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Scott was very helpful polite and…
Scott was very helpful polite and friendly. Scott helped me out as I had incorrectly booked my ticket, he gave me options to help with my booking. He clearly explained what he was doing throughout the call and ways that he could help. Thank you for all your help Scott if it wasn’t for you I would have been stuck at the airport.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Yvette,
Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear about your positive experience with Scott.
We are especially pleased to know that Scott was able to assist you with your booking issue, explain the available options clearly, and guide you through the process with professionalism, patience, and care. We understand how stressful it can be to discover an incorrect booking, particularly when you are travelling, and it is reassuring to know that Scott was able to provide the support you needed and help ensure that you were not left stranded at the airport.
Your kind words regarding Scott’s helpfulness, politeness, and friendly approach are greatly appreciated. We will certainly share your feedback with Scott and the wider team, as recognition like this means a great deal to our staff.
Thank you once again for choosing us and for placing your trust in our team. We wish you safe and pleasant travels and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Great service lady
Spoke with a lovely lady called Anna who was very understanding of my needs and did her job thoroughly i couldn't have had better service than I did with Anna well done Anna kind regards Murray Edwards
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Murray,
Thank you, Murray, for taking the time to share such wonderful feedback about your experience with Anna.
We are delighted to hear that Anna was understanding of your needs and provided you with thorough, attentive, and professional service. We truly appreciate your kind words and are pleased to know that you felt well supported throughout your interaction with her.
We will certainly make sure that Anna receives your feedback and recognition. Comments like yours are extremely valuable to our team and serve as a great encouragement to continue delivering the highest standard of customer service.
Thank you once again for choosing us and for recognizing Anna’s efforts. We sincerely appreciate your trust and look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
I have DEAN is very helpful to me to…
I have DEAN is very helpful to me to help me to solve the issue …Dean has willingly to spent few hours with patiently to find the any flights for me and he does very politely to explain the situation .
Thanks Dean I really happy with your FAST RESPONSE and LUCKY TO HAVE YOU TO SOLVE THE ISSUE
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Lanny,
Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience with Dean.
We are especially pleased to know that Dean was able to assist you in resolving your issue and dedicated the necessary time and patience to explore the available flight options for you. We greatly appreciate your recognition of his polite communication, willingness to help, and commitment to finding a suitable solution.
Providing prompt, patient, and personalized assistance is extremely important to us, particularly when customers are facing difficulties with their travel arrangements. It is wonderful to hear that Dean’s fast response and dedicated support made a meaningful difference to your experience.
We will certainly share your kind words with Dean and recognize his efforts. Feedback such as yours is a great encouragement to our team and reinforces the importance of going the extra mile for our customers.
Thank you once again for choosing us and for taking the time to acknowledge Dean’s excellent service. We are grateful for your trust and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
WARNING SCAM BAIT N SWITCH reviews are friends fruads customer reviews and…
WARNING SCAM MINUS 5 STARS numerous customer reviews are fake 5stars and one star complaint reports, Cheapflyshop appears to be a high-risk travel agency with a pattern of deceptive practices, regardless of the specific domain (.com, .co.uk, .ca) . While automated scam-detection tools sometimes give it a "medium" or "good" trust score, the experience of actual users tells a very different story .
⚠️ The Bait-and-Switch Strategy
· "Bait" with low prices: Advertises very cheap fares, but the final cost is often not transparent .
· "Switch" after payment: After booking, you'll get a call saying your original flight is unavailable at that price and you must pay hundreds more for a confirmed ticket .
· Refund traps: If you refuse the upsell, they may refuse a refund or charge a huge cancellation fee .
💸 Hidden Fees and "Promotional Fares"
A common tactic is selling tickets as "promotional fares" that don't include checked baggage . This hidden detail is often not disclosed during booking. You'll then be forced to pay an inflated fee for baggage or pay to upgrade, making your ticket far more expensive than booking directly .
📉 Company Red Flags
· Questionable practices: Many reviews say "e-tickets" are withheld for up to 48 hours, during which the company contacts you to demand more money .
· Fake reviews: Many positive reviews are considered fake and are vastly outnumbered by one-star horror stories .
· Company details: The company (Emeia Travel Mart Ltd) is registered to a residential address and uses free email accounts, which is unusual for a professional business .
⚖️ Final Verdict
I strongly recommend against using Cheapflyshop. The risk of being overcharged or losing money completely is very high . For peace of mind, it's better to book directly with airlines or through well-known, reputable travel sites.
I hope this detailed review helps you make a safe decision for your travel plans.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for taking the time to share your feedback. We understand that concerns relating to airfare pricing, ticket confirmation, payment processing, refunds, baggage, and communication can understandably cause frustration, and we take such feedback seriously.
We would, however, like to clarify the specific circumstances referred to in your feedback. Based on our records, your concern has already been reviewed and addressed by one of our available supervisors, Ali. Our records further confirm that the matter was subsequently resolved and that a full reversal of the amount paid was processed.
Importantly, the full amount was reversed to the same mode of payment used for the original transaction. Therefore, there is no intention on our part to retain any amount that was due to be returned to you in relation to the matter referenced in your review.
We also respectfully note that the broader statements contained in your feedback regarding alleged "bait-and-switch" practices, hidden charges, refund traps, withheld tickets, or other purported practices do not necessarily reflect the circumstances of your individual transaction. We believe it is important that any assessment of a particular customer experience be based on the actual booking records, communications, payment history, and resolution associated with that case.
Our objective is to address customer concerns based on the facts and the specific circumstances of each transaction. Where a customer raises an issue, we make reasonable efforts to review the matter, communicate with the customer, and provide an appropriate resolution in accordance with the applicable booking and payment circumstances.
In your particular case, our records indicate that the concern was already escalated to a supervisor and that the full amount had been reversed through the original payment method. We therefore encourage you to verify the refund against your original payment account and transaction records.
If, despite the above, you believe that the refund has not been received, that an amount remains outstanding, or that there is any other unresolved aspect of your individual case, we would be pleased to review it again. Please contact our support team directly at support@cheapflyshop.au, preferably providing your booking reference and relevant transaction details, so that our team can locate the records and assist you more effectively.
We appreciate that customers may have different experiences and that feedback is an important part of improving service. At the same time, we believe that concerns are best resolved through direct communication and verification of the relevant transaction records rather than assumptions about an individual case.
We remain committed to handling customer concerns professionally, reviewing matters on their individual merits, and providing appropriate assistance where an issue remains outstanding.
Best Regards,
Customer Support Department
Jeff my hero but ….Unhappy with the booking system as…
Unhappy with the booking system as flights were in process until someone called the next day to say one person in our booking was on standby and we would need to pay a lot more to upgrade to travel together it defeated the whole purpose of booking a cheap flight. After a few phone calls and emails my stress levels through the roof, Jeff came to the rescue with a full refund. Take my hat off to him he was very calm and considerate even tho I was irate. Know what your getting cause it’s not all it seems
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Natasha,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the stress, frustration, and inconvenience you experienced during the booking process. We understand how disappointing it must have been to learn that one passenger was placed on standby after you had made the booking with the expectation that your party would be able to travel together.
We regret that the booking experience did not meet your expectations and that you had to make several calls and send multiple emails to resolve the matter. We fully understand how frustrating this situation must have been, particularly when the purpose of your booking was to secure an affordable fare for your entire party.
We are pleased to hear that Jeff was able to assist you and arrange a full refund. We will certainly share your kind words regarding his calm, considerate, and professional approach with him and the relevant team. We are sure he will appreciate your recognition.
Your feedback regarding the booking process is important to us, and we will use it to help improve the clarity of our booking information and the overall customer experience.
Once again, we sincerely apologize for the difficulties you encountered and appreciate your patience and understanding.
Best Regards,
Customer Support Department
Warm & Friendly support
Hi,
I would like to thank Anuj for his excellent support. He helped create the SKY ID and also took care of the preferred meal request. His assistance was prompt, professional, and greatly appreciated.
Thanks again, Anuj, for the wonderful support!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Suresh,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that Anuj provided you with excellent support and was able to assist you with creating your SKY ID and arranging your preferred meal request. We are pleased that his prompt, professional, and attentive assistance made your experience a positive one.
We will certainly share your kind words and appreciation with Anuj and the relevant team. Recognition such as yours is greatly valued and serves as wonderful encouragement for our team to continue delivering exceptional customer service.
Thank you once again for your kind feedback. We truly appreciate your trust and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dean’s customer service 5 star, booking system 4 stars.
Dean’s customer service was 5 star. The booking system wasn’t and failed to confirm my paid fare.
I have to buy a more expensive ticket and on different airline, given a rating of 4 stars, overall.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for your feedback and for recognizing Dean’s excellent customer service. We’re pleased to hear that you received five-star service from Dean.
We sincerely apologize for the issues you experienced with our booking system and for the inconvenience caused when your paid fare was not confirmed. We understand how frustrating it must have been to then purchase a more expensive ticket with another airline.
Your feedback is very important to us, and we will share your comments with the relevant team as we continue to improve the reliability of our booking process. We truly appreciate your overall four-star rating and hope to have the opportunity to provide you with a seamless five-star experience in the future.
Best Regards,
Customer Support Department
Fast response and outstanding support
Fast response and outstanding support. Thank you, Scott, for being so supportive and for going above and beyond to try to secure a seat on the requested flight. Truly appreciated. Now im waiting for my ETicket to come through 😆
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Noma,
Thank you for your wonderful feedback. We’re delighted to hear that Scott provided you with fast, outstanding support and went above and beyond to assist you with securing a seat on your requested flight.
We truly appreciate your recognition of Scott’s dedication and commitment to providing excellent customer service. We hope your e-ticket reaches you shortly and that the rest of your travel experience is smooth and enjoyable.
Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Emily was excellent in her providing…
Emily was excellent in her providing information and completing the boarding.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Kamaran,
Thank you for your kind feedback. We’re delighted to hear that Emily provided you with excellent service and was clear and helpful in providing the information you needed while completing your boarding.
We will be sure to share your appreciation with Emily, as recognition of her efforts is greatly valued. Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
sent email had a query about flights…
sent email had a query about flights ,had a phone call from Emily very polite and answered all my question and followed, up with a email ,thank you EMILY FORE YOUR GOOD SERVICE
REGARDS V J BROWN
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear VJ Brown,
Thank you, V J Brown, for taking the time to share your wonderful feedback.
We’re delighted to hear that Emily provided you with such polite, helpful, and professional service. It’s especially pleasing to know that she took the time to answer all your questions during the call and followed up with an email to ensure everything was clearly addressed.
We will certainly share your kind words with Emily, as recognition like this is greatly appreciated. Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
My ticket was handed by Anna
My ticket was handed by Anna , everything was super easy to get done , helped me a lot while I ran into problems , did it very calmly , thanks very much good place to book a flight . Reasonable prices
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Gimsara,
Thank you for your wonderful feedback and for taking the time to share your experience.
We’re delighted to hear that Anna made the ticketing process easy and provided you with helpful, calm, and professional assistance when you encountered difficulties. We’re especially pleased that she was able to make the experience smooth and stress-free for you.
We will be sure to share your kind words with Anna, as your recognition means a great deal to our team. Thank you for choosing us for your flight booking, and we’re glad you found our prices reasonable.
We look forward to assisting you again on your future travels!
Best Regards,
Customer Support Department
I booked my flight with cheapflyshop
I booked my flight with cheapflyshop. Emily guided me through out the whole time and made sure all my details and information was correct. She was very helpful and kind.
I would recommend to book with cheapflyshop.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Hamza,
Thank you for your wonderful feedback and for recommending CheapFlyShop.
We’re delighted to hear that Emily guided you throughout the entire booking process and carefully ensured that all your details and information were correct. It’s wonderful to know that her helpful, kind, and attentive service made your experience a positive one.
We will be sure to share your kind words with Emily, as recognition like this means a great deal to our team.
Thank you for choosing CheapFlyShop. We truly appreciate your trust and recommendation and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
I'm happy that Dean was very helpful to…
I'm happy that Dean was very helpful to assist me with the changes of my booking for my Round trip from Brisbane to Manila and back to Brisbane hopefully in the future thing's has to be easier.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Michael,
Thank you for taking the time to share your feedback. We’re pleased to hear that Dean was very helpful in assisting you with the changes to your round-trip booking from Brisbane to Manila and back.
We truly appreciate your patience and understanding, and we’re glad Dean was able to support you throughout the process. We also value your feedback regarding making future booking changes easier and will continue working to improve our service and customer experience.
We’ll be sure to share your kind words with Dean. Thank you for choosing our services, and we wish you a smooth and enjoyable journey!
Best Regards,
Customer Support Department
Antwort von Cheapflyshop
Dear Customer,
Thank you for your positive feedback. We’re delighted to know that you were satisfied with our service and had a smooth experience.
We truly appreciate you taking the time to share your feedback. Your support means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Boarding Card
It was one less thing to do at the airport.
Emily explained and reassured me as to why she rang me. This was a nice but unusual service from my experience.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Madonna,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that Emily provided you with such thoughtful and reassuring service.
We’re pleased that her call helped make your airport experience easier by taking one less thing off your plate. It’s wonderful to know that Emily clearly explained the reason for her call and made you feel reassured throughout the process.
We will certainly share your kind words with Emily. Thank you for recognizing her efforts, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Emiley is very helpful today
Emiley is very helpful today. Good customer service.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Menonkrishna,
Thank you for taking the time to share your feedback. We’re delighted to hear that Emily was very helpful and provided you with excellent customer service today.
We truly appreciate your kind words and will be sure to share your recognition with Emily. Feedback like yours is a wonderful encouragement to our team and reinforces our commitment to providing friendly and helpful service.
Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I had a great helpful service here
I had a great helpful service here. Jenny was friendly, easy to understand and was very helpful. I was very happy with the result.
Thank you for help Jenny.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Sophie,
Thank you for your kind feedback. We are delighted to hear that Jenny provided friendly, clear, and helpful assistance throughout your experience.
We truly appreciate your positive comments and will be pleased to share your recognition with Jenny and the team. Thank you for choosing our service.
Best Regards,
Customer Support Department
Thanks to Jeff at the cheapflyshop we…
Thanks to Jeff at the cheapflyshop we are on our way for a holiday.
Great work Jeff and thecheapflyshop.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Todd,
Thank you for your kind feedback. We are delighted to hear that Jeff was able to assist you and help make your travel arrangements a smooth experience.
We truly appreciate your recognition of Jeff and the CheapFlyShop team. We wish you a wonderful holiday and safe travels!
Best Regards,
Customer Support Department
Scott was really helpful throughout the…
Scott was really helpful throughout the whole process, we really tried to get my flight but unfortunately it was not confirmed and he was really punctual in getting me a refund.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that Scott was helpful and supportive throughout the process. We understand that, unfortunately, the flight could not be confirmed, and we are glad that the refund was handled promptly.
We truly appreciate your kind words and will be sure to share your feedback with Scott and the team.
Best Regards,
Customer Support Department
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.