This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Mehr ansehen
Unternehmen hat geantwortet
Scott was helpful. Professional and calm. Helpful and better than representative yesterday we talk to who hung up on us. Scott was precise and offered options. Another good think Scott was not fakin... Mehr ansehen
Unternehmen hat geantwortet
I cooperated with a lovely gentleman name Christopher Bohn in regards of my tickets for my trip in April - Jun 2026. I have to conclude, that Christopher is a lovely and professional person to d... Mehr ansehen
Unternehmen hat geantwortet
4.2
Gut
907 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you for changing my flight very…
Thank you for changing my flight very much appreciated Anna
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Viiga,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Anna was able to assist you with changing your flight and that you appreciated her support. We will be sure to pass along your kind words to Anna, as we truly value her dedication to providing excellent customer service.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Samer/Alec is polite in assisting me…
Samer/Alec is polite in assisting me with my booking needs.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Roxanne,
Thank you for taking the time to share your kind feedback.
We are pleased to hear that Samer/Alec was polite and helpful in assisting you with your booking requirements. We truly appreciate you recognizing the professionalism and courteous service provided during your interaction.
We will be sure to share your positive feedback with Samer/Alec. Your appreciation is greatly valued and encourages our team to continue delivering excellent customer service.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
My ticket had a spelling error and the…
My ticket had a spelling error and the staff especially Jeff were amazing at helping me sort it out thank you
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Joanne,
Thank you for taking the time to share your wonderful feedback.
We are pleased to hear that our team was able to assist you in resolving the spelling error on your ticket and make the process as smooth as possible. We are especially delighted to know that Jeff provided exceptional support and assistance.
We will be sure to share your kind words with Jeff, as your recognition means a great deal to him and the entire team.
Thank you for choosing CHEAPFLYSHOP. We truly appreciate your trust and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Christopher was very helpful is…
Christopher was very helpful is organizing the alternative option. Thanks for his help and appreciate it.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Christopher was helpful in arranging an alternative option for you and that you appreciated his assistance. We understand that changes to travel plans can sometimes be challenging, and we are pleased that Christopher was able to support you and make the process easier.
We will be sure to share your positive feedback with Christopher, as your recognition is greatly appreciated.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
Amazing service Jeff was so helpful and…
Amazing service Jeff was so helpful and assisted with my bookings for me, husband and father.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Thelma,
Thank you for your wonderful feedback and for taking the time to recognize Jeff’s excellent service.
We are delighted to hear that Jeff was so helpful and assisted you with the bookings for you, your husband, and your father. We understand the importance of making travel arrangements smooth and stress-free, especially when booking for multiple family members.
We will be sure to share your kind words with Jeff. Your appreciation is greatly valued and serves as wonderful encouragement for our team.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you and your family again with your future travel plans.
Best Regards,
Customer Support Department
Jeff
Jeff, was my customer service provider and he was very good and very communicative
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Fatima,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that Jeff provided you with excellent customer service and maintained clear and effective communication throughout your interaction. We truly appreciate you recognizing his professionalism and commitment to assisting you.
We will be sure to share your kind words with Jeff, as your feedback is greatly valued and appreciated.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
It was Excellent,easy and good customer…
It was Excellent,easy and good customer service.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Pawan,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service excellent, easy, and supported by good customer service. Providing a smooth and hassle-free experience is always our priority, and we truly appreciate you taking the time to share your positive experience.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Scott was very polite and very…
Scott was very polite and very informative.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Ken,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that Scott was polite, informative, and helpful during your interaction. We truly appreciate you recognizing his professionalism and commitment to providing excellent customer service.
We will be sure to share your kind words with Scott, as your feedback is greatly valued and appreciated.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Jeff helped me with my booking
Jeff helped me with my booking cancellation, and he was super helpful. However, Salem tried to upsell me to a different ticket, and my ticket was neither confirmed nor refunded despite multiple follow-ups. All Salem wanted to do was upsell me to a different ticket at a higher price than available online. He kept giving me lame excuses and was not cancelling my ticket.
Overall, the experience was awful. However, Jeff was super helpful and professional.
5 stars for Jeff.
0 stars for cheapfly
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Muhammad,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Jeff was super helpful in assisting you with your booking. We truly appreciate you recognizing his efforts and dedication to providing a smooth and positive customer experience.
We will be sure to share your lovely feedback with Jeff, as your appreciation is a great encouragement to our team.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
It’s was very good experience help me…
It’s was very good experience help me with my fight seat good
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you had a very good experience with our service and that our team was able to assist you with your flight and seat arrangements. Your satisfaction is very important to us, and we are pleased that we could make your travel experience more convenient and comfortable.
Thank you for choosing CHEAPFLYSHOP. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Anna was extremely helpful in assisting…
Anna was extremely helpful in assisting me with my ticket. Initially i was extremely frustrated with the policy of the company however Anna handled my questions and frustration with grace and managed to get a full refund for my cancellation. I strongly recommend her if you want to deal with cheap fly as she will understand your concerns and goes above and beyond to help you. If there was anything positive i have got in this experience that was because of her and her calm and collaborative approach towards a customer. I am genuinely very grateful to her for making this experience positive to me helping me with the cancellation and getting the full refund. Thank you so much Anna! I do appreciate your assistance and if i have said anything wrong I do apologise.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Komal,
Thank you for taking the time to share such a thoughtful and detailed review of your experience.
We sincerely appreciate your honesty and are pleased to hear that, despite your initial frustration with the company’s cancellation policy, Anna was able to assist you with patience, understanding, and professionalism. We are especially glad that she was able to help resolve your concerns and successfully arrange a full refund for your cancellation.
Your kind words about Anna’s calm, collaborative approach and willingness to go above and beyond are truly appreciated. Providing reassurance and support during challenging travel situations is an important part of the service we strive to deliver, and it is wonderful to know that Anna made a meaningful difference to your experience.
We will certainly share your heartfelt appreciation with Anna. Feedback such as yours is a great recognition of her dedication and an encouragement to continue providing compassionate and customer-focused assistance.
Thank you once again for your understanding, recommendation, and kind words. We are grateful for the opportunity to assist you and hope to provide you with an even smoother experience in the future.
Best Regards,
Customer Support Department
Raul Brown has been a terrific support…
Raul Brown has been a terrific support and had lot of patience to hear us out and helped us above and beyond.
Thank you
Love Australia
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Rupika,
Thank you for your wonderful feedback and for taking the time to recognize Raul Brown’s exceptional service.
We are delighted to hear that Raul was patient, attentive, and went above and beyond to support you throughout your experience. Your kind words are a wonderful reflection of his dedication to understanding customer needs and providing thoughtful assistance.
We will be sure to share your appreciation with Raul, as recognition like yours is truly valued by him and our entire team.
Thank you for choosing CHEAPFLYSHOP, and greetings to Australia! We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Christopher bohn
Christopher bohn
was excellent and extremely helpful
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Debbie,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Christopher Bohn provided you with excellent and extremely helpful service. We truly appreciate you recognizing his dedication and commitment to ensuring a positive customer experience.
We will be sure to share your wonderful feedback with Christopher, as your appreciation is a great encouragement to him and our entire team.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Dear Customer Service Team
Dear Customer Service Team, CHEAPFLYSHOP
I am extremely disappointed with the experience I had with my recent flight to Edmonton.
I had already booked and paid for my flight and went to the airport expecting to travel as planned. When I checked in, I was informed by the attendant that my flight had been cancelled. I was given no reasonable alternative that allowed me to continue my trip without significant additional expense.
As a result, I was forced to pay more than $1,500 out of pocket to obtain another flight. I was shocked and extremely frustrated that, despite having already paid for my original ticket, I was left in this situation at the airport.
This has been one of the worst travel experiences I have ever had. I feel that I was treated unfairly and left with a substantial and unexpected financial burden through no fault of my own.
I am requesting that you investigate this matter and reimburse me for the additional costs I incurred as a result of the cancellation. I would also like a clear explanation of why my flight was cancelled and what assistance or compensation I was entitled to at the time.
Please treat this as a formal complaint and provide me with a written response as soon as possible.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for contacting CHEAPFLYSHOP regarding your recent travel experience. We sincerely regret the inconvenience and frustration you have described.
We have reviewed the details provided in your complaint; however, we are currently unable to locate a reservation matching the information available to us.
To enable us to investigate the matter further and assist you appropriately, kindly provide your booking reference number (PNR), starting with “CFSAU”. Once we receive the correct booking reference, we will be able to locate your reservation and review the details of your booking, including the reported cancellation and any applicable assistance or reimbursement options.
We understand the seriousness of your concerns and appreciate your cooperation in providing the required information. We look forward to assisting you further once we receive the booking reference number.
Best Regards,
Customer Support Department
Christopher Bohn was a great help and…
Christopher Bohn was a great help and very quick at getting me what I needed. Very nice to deal with on the phone and very polite. Thank you so much for your work,
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Dilek,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Christopher Bohn was able to assist you promptly and efficiently with your requirements. It is especially pleasing to know that you found him polite, professional, and pleasant to deal with over the phone.
We truly appreciate you recognizing Christopher’s dedication and commitment to providing excellent customer service. We will be sure to share your kind words with him, as your appreciation is a great encouragement to our team.
Thank you for choosing CHEAPFLYSHOP and for your thoughtful feedback. We look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
They change your itinerary and you practically have to adjust to them
Jeff's customer service was excellent, friendly, empathetic and respectful. He does his best by working for hours on our reservation. But Cheapfly sells you the flights for a price and then we had to pay an extra 1000 dollars and adjust to their times. After comparing we review the reviews and the surprise is that this is how they always operate
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Jenny,
Thank you for taking the time to share your feedback. We are very pleased to hear that Jeff provided excellent customer service and that you found him friendly, empathetic, respectful, and dedicated throughout the reservation process. We truly appreciate you recognizing the time and effort he invested in assisting you.
We are, however, sorry to hear that your overall experience did not meet your expectations. We understand your frustration regarding the changes to your original flight arrangements and the additional cost of approximately $1,000. We recognize that unexpected changes and additional expenses can be particularly disappointing.
We also take your concerns regarding pricing, transparency, and the booking process very seriously. We aim to provide clear information and a positive experience for our customers, and we regret that you felt this was not the case.
Your feedback is valuable to us and will be shared with the relevant team for review. We sincerely appreciate your kind words about Jeff and apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a more seamless and satisfactory experience in the future.
Best Regards,
Customer Support Department
Good costumer service by Jeff but company did not provide what was originally bought from my side
Good costumer service provided by Jeff, he was very attentive and helped me through the whole process, he really did try his best to understand my enquires and provide good service in line to my expectations.
However, they way the company operates doesn’t show professionalism, as I didn’t end up getting the flights I wanted originally and had to change times and dates. Alongside having to pay almost another extra 1K$ to make these rearrangements.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Laura,
Thank you for taking the time to share your feedback. We are pleased to hear that Jeff provided attentive and supportive service throughout the process and made every effort to understand your requirements and assist you in line with your expectations.
At the same time, we sincerely regret that your overall experience did not meet the level of professionalism and service we strive to provide. We understand your disappointment regarding the changes to your original flight arrangements and the additional cost of almost $1,000. We appreciate that this was both inconvenient and frustrating.
Your feedback regarding the way the process was handled is important to us, and we will review the circumstances carefully to identify where we can improve our communication, transparency, and overall customer experience.
We truly appreciate your recognition of Jeff’s efforts and apologize for the difficulties you experienced. We hope to have the opportunity to provide you with a smoother and more professional experience in the future.
Best Regards,
Customer Support Department
Rahul helped me to make my airline…
Rahul helped me to make my airline booking easy and gave me some best price for to upgrade
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Satwik,
Thank you for taking the time to share your feedback. We are delighted to hear that Rahul made your airline booking process easy and convenient, and that he was able to provide you with competitive pricing for your upgrade.
We truly appreciate you recognizing Rahul’s efforts and will be sure to share your kind words with him. Thank you for choosing us, and we look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Scott made it Simple
Scott made it Simple, easy and reliable for ticketing.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Anil,
Thank you for sharing your positive feedback. We are delighted to hear that Scott made your ticketing experience simple, easy, and reliable.
We truly appreciate you taking the time to recognize his efforts. We will be sure to share your kind words with Scott and the team.
Thank you for choosing us, and we look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
Dean is very helpful with his dealings…
Dean is very helpful with his dealings with us. Accommodated us well.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Arleen,
Thank you for taking the time to share your positive feedback. We are delighted to hear that Dean was helpful, accommodating, and attentive throughout your experience with us.
We truly appreciate you recognizing his efforts and are pleased that he was able to assist you effectively. We will be sure to share your kind words with Dean and the team.
Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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