I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 ti... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great company, happy with all my purchases from them so far. Will definitely use again. There were supply issues across the UK for Pokemon products due to Covid-19 and busy ports but Chase Games k... Mehr ansehen
Good selection on the website and reasonably priced - I specifically like that you can buy individual Pokémon cards for good prices. My order was dispatched a couple of hours after I’d paid and arrive... Mehr ansehen
Placed another order last Friday and cards arrived following Monday in great condition and were well packaged. One card was missing but issue was quickly resolved. Fantastic customer service and compa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Chase Games Ltd is a Tabletop Gaming Centre and Board Game Cafe in the Town of Cannock in Staffordshire, which is close to Birmingham. Our main stock in store is Trading Card Games, with Pokémon and Magic the Gathering being our biggest sellers but we ...
Kontaktinformationen
Unit 1 Cannock Shopping Centre, WS11 1WS, Cannock, Vereinigtes Königreich
- 01543 573578
- chasegames.co.uk
Poor communication
They were experiencing delays on a product and decided the best way to inform people was to simply post an update on the site rather than get directly into contact with customers. I would've never known what was going on if it wasn't for someone else telling me.
Poor customer service.
2. März 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
We have sent emails, post on social media and have a new service updates page on our website to let people know what is going on with all these delays with Pokemon products.
Great communication and items arrived…
Great communication and items arrived quickly and in good condition.
27. Februar 2021
Absolutely brilliant again from Chase…
Absolutely brilliant again from Chase games. Very pleased A☆
26. Februar 2021
This is a fantastic gem of a business…
This is a fantastic gem of a business that gives excellent customer service. They have a great range of products both Pokémon, MTG, Yugi Oh and others and they are all well priced. My prerelease came on time and was delivered in great order and packing. When i had to ask a question about my order it was answered quickly, friendly and satisfied what i needed. Thanks for everything guys i look forward to ordering from you again, much better service from specialist shops. 5 star service.
21. Februar 2021
Very fast delivery would highly…
Very fast delivery would highly recommend the site to anyone always came as expected A*****
20. Februar 2021
Antwort von Chase Games
Thanks Mark, why only 4 stars though? :(
Packaged well and delivered quickly.
20. Februar 2021
Antwort von Chase Games
Thanks, packaging safley is our number 1 priority!
Antwort von Chase Games
Thanks Paul! Looking forward to being open for gaming again!
Great Pokemon booster box
Easy to navigate website so ordering was easy. Very happy to find Pokemon booster pack - great delivery and service overall. A firm supplier.
20. Februar 2021
Antwort von Chase Games
Thanks for the great reveiw Amar! Glad you're happy!
Amazing and friendly service with…
Amazing and friendly service with speedy delivery.
20. Februar 2021
Antwort von Chase Games
Glad to be of service!
Amazing company- preorder arrived on…
Amazing company- preorder arrived on release and in perfect condition! My go to place
19. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
Thanks, Lucky you got your preorder to be honest as there's big issues with Pokémon stock at the moment.
Have ordered from here several times…
Have ordered from here several times now. They sometimes have really great package deals on upcoming Pokemon cards. For my last (pre)order, they had some mini tin card sets that were out of stock elsewhere. Chase, for me, has been just as good as Total cards or Chaos cards (who I also order from).
26. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
Thanks for your repeat custom. Glad we providea good service.
Excellent once again
Placed another order last Friday and cards arrived following Monday in great condition and were well packaged. One card was missing but issue was quickly resolved. Fantastic customer service and company. A lot better than the bigger online shops, ChaosCards etc. Will be using Chase Games exclusively in the future.
26. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
Thanks Tom, That's great to hear! We do try our hardest to provide the best service possible.
Will order from again.
Super quick to recieve item, packaged really well too.
Reasonable prices. Personal e-mail sent to me to thank me for my order. Felt like they really cared about my order.
23. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
Thanks Will, that's the difference between a small family run store and multi million pound giants.
Good company
Purchased a few items and were delivered within 2-3 days. Really good company and great communication. Definitely be shopping with them again.
16. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Chase Games
Thanks Lee, glad you got your items in good time.
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