From dealing with Charlton and Jenrick For the original quote until today their Professional attitude.ha been very impressive A big thanks to Kendal there Technician who phoned to confirm arr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have had an Infinity HD 800 gas fire for four years, paying around £4k for it. While it looks great, it has been a constant and expensive disappointment. We have had pilot lighting failures, electr... Mehr ansehen
Unternehmen hat geantwortet
Bought a C&J gas fire some years ago and was well pleased until last Autumn when fire would not stay on for more than 30 secs. Could not get anyone local, including firm that installed it, to look at... Mehr ansehen
Unternehmen hat geantwortet
Amazingly realistic fire. We were captivated by the demonstration fire at Washington Fireplaces and had them build a media wall to include the C & J Luminosa fire. The fire is almost hypnotic and we... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1986, We have grown to offer a number of industry leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Infinity, Panache, Katell, Fireline, Purevision, Go Eco, iRange, Opulus, and Luminosa. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel, wood-burning, gas, or electric stove or fire, we will have a fire type and design that is ideal for you, to take pride of place in your home. Our gas fires are hand made in our factory in Telford, Shropshire and both our gas and electric fires, plus our wood burning stoves are sold through a dedicated network of over 400 showrooms around the UK.
Kontaktinformationen
Unit D, Stafford Park 2, TF3 3AR, Telford, Vereinigtes Königreich
- 01952 200444
- sales@charltonandjenrick.co.uk
- charltonandjenrick.co.uk
4.4
Hervorragend
398 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Excellent service from all involved in…
Excellent service from all involved in the installation of the fire
A seamless process from fitting to registration
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Gordon,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with one of our authorised dealers!
Unbelievable quality stove
Quality product, I have yet to light the stove, a few months to go before I get to.
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Stu,
Thank you for taking the time to leave a review.
We are pleased you are happy with your new stove, and we hope you continue to enjoy it over the winter months 🔥
Great product
Great product, excellent customer service from the w'ton,fire&stoves with paul
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Pirthi,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.
Fittters were very helpful and tidy
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Harry,
Thank you for taking the time to leave a review.
We are very happy you have had a good experience with one of our authorised dealers.
Quick and efficient response
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi John,
Thank you for taking the time to leave a review.
We are pleased you have had a positive experience with our customer service team.
paragon edge stove fitted…
Just had the paragon edge stove fitted absolutely beautiful looks just like a log burner but with added class and no messy cleaning up to do as its gas it's a bit too warm (june) to use it but tested it and looks stunning when on as well as off.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Jinty,
Thank you for taking the time to leave a review.
That's great news! We are pleased you are enjoying your new gas stove 🔥
Great Engineer Service from from Charlton and Jenrick
Paragon LPG Core fire recently installed by a separate and independent local company. Fire appeared noisy when on.
Charlton & Jenrick contacted and immediately arranged for an engineer to visit to undertake checks.
Thanks to the engineer for resolving several issues arising from the initial installation.
He was most helpful, courteous and tidy and helped get matters sorted. He was very pleasant, knowledgeable and professional. He explained everything and matters have been rectified.
A first class service and highly recommended.
Great customer service throughout, and thanks again.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Richard,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer!
I will pass these comments on for you.
Great after sales service
Great service from this company. Ordered a Paragon Low Lintel fire recently and had a problem lighting it. Reported on the Friday and had a call back on the Monday to arrange for the engineer to call. Engineer (Andy) diagnosed the fault almost immediately and had it fixed, was also extremely patient with my questions. Brilliant service and would highly recommend.
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Wendy,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer.
We will pass your feedback on!
Very pleased with the stove
Very pleased with the stove, its functions, and all round looks. Registering the warranty seemed particularly awkward - if it had been as straight forward as expected, you would have got a five!
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Christopher,
Thank you for taking the time to leave a review.
We are pleased you are happy with your stove, and we will take your comments on the warranty form on board and have a look at what we can do to improve.
A great team effort
Excellent help from Warm Interiors sales team. Very professional & clean installation by JWR Plumbing & Heating. Would recommend them to anyone.
29. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Pamela,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a good experience with one of our authorised dealers.
Amazing job.
Amazing Job. The fireplace we purchased looks amazing and was installed by highly competent individuals. They carried out the job in less than a day and we could not recommend them highly enough!
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi James,
Thank you for taking the time to leave a review.
We are pleased to hear you like your new fireplace, and are happy with the service you recieved from one of our authorised dealers.
Great product with a 12 year warranty
Great product with a 12 year warranty
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Kevin,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your product.
My new Paragon fire.
My new Paragon fire replaced a twenty year old Paragon model. The new fire feels more solidly built, has a premium look and was fitted within a couple
of hours. Whilst not wishing for colder weather I am looking forward to using my new fire.
15. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi William,
Thank you for taking the time to leave a review.
That's great to hear that you are enjoying your new Paragon fire and are pleased with the upgrade and the new features.
At last a competent engineer
Bought a C&J gas fire some years ago and was well pleased until last Autumn when fire would not stay on for more than 30 secs. Could not get anyone local, including firm that installed it, to look at it so contacted C&J. They pointed out that as they're Midlands based and I'm in mid Cornwall it might be some time before they got an engineer to us. Fully understood. This week engineer arrived and was pleasant, thorough, knowledgeable and professional. Identified fault caused by previous servicing (British Gas) and quickly rectified. Almost worth the current cold snap to be able to bask in cosy room again.
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Tom,
Thank you for taking the time to leave a review.
We are please to hear you have had a positive experience with our customer service team and one of our service engineers.
I will pass this feedback onto them 😀
Central Stoves Nuneaton 4142 very…
Central Stoves Nuneaton 4142 very knowledgeable and went the extra mile (including putting a first coat of white paint in the recess for us). We love our logburner
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Colin,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with one of our authorised retailers.
Fire is amazing and with an easy to use remote
Fire is amazing, with an easy to use remote
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Sue,
Thank you for taking the time to leave a review.
We are pleased with your new fire, and are finding the remote easy to use.
Thermocouple
I did have an issue with the thermocouple on my fire and C&J have very kindly agreed to replace it free of charge, which I really appreciate.
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Peter,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team.
We will pass this feedback onto them!
Warranty Service at its best
Warranty Service at its best
We have nothing but praise for Charlton & Jenrick’s Customer Service Team.
Minor issue with our flame effect electric fire. Supplying company contacted C&J.
C&J’s Customer Service Team contacted us immediately to arrange an Engineer to attend. Engineer attended same day. Andy their Engineer a true gent and a pleasure to engage with. Repair carried out within 30 mins. First class service and highly recommended. No drama’s no fuss, all sorted.
Wish all companies could offer the same level of customer service as Charlton & Jenrick.
14. März 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Mr Beaumont,
Thank you for taking the time to leave a review.
I will let our customer service team know!
Quick response to the warranty
Quick response to the warranty, form was easy to complete
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Paul,
Thank you for taking the time to leave a review.
We are pleased you chose one of our products, and found the registration of your warranty quick and easy.
A very prompt and professional response
A very prompt and professional response
8. März 2024
Bewertung ohne vorherige Einladung
Antwort von Charlton and Jenrick
Hi Mr Henshall,
Thank you for taking the time to leave a review.
I will let our customer service team know!
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