Chadwell Telecom Bewertungen 

I spoke to Amir who was extremely polite and knowledgeable, he assured me of his ongoing support, a great asset to the Chadwell Telecom team

first class service 👌 no sales pitch , just all the information you want and more, very east process switching to these guys , they made it super easy !

Excellent customer service

Sadly can't give zero stars...

Appalling service and they completely mis-sold to me. You DO NOT end up with a dedicated account manager! You get disconnected randomly, can't get support when things go wrong (which is all the time), and you get completely ignored and have to take legal action to get anyone to listen.

They will blame "Plan.com" who will then ignore you. If you do get hold of someone, they'll blame O2. If you contact O2, you discover that you don't actually have a contract with them and they can't assist!

I'm now stuck with a broken handset, appalling signal (when it was working), and no way of getting my phone number back.

As this is a business line, this is seriously impacting ability to trade, and I'm having to complain to OFCOM to try and get this resolved.

I've been requesting a PAC code for months and they refuse to send one. They have now asked me to log into the website, but to do this I need 2FA on my mobile which no longer works! I can't use a different handset because they refuse to issue a PAC to port my number across!

Absolute cowboys who just pass the buck backwards and forwards and blame "Plan" (whoever they are - certainly not the company I originally dealt with and signed up with!).

You will not save money using this outfit. You'll end up with more stress and use up any small savings chasing them through the courts.

I'd recommend going straight to one of the four UK mobile phone operators instead, as they can't hide behind other companies and are directly accountable to the Ombudsman if anything goes awry.

Excellent advice from Kai today, he did an amazing job , I have been putting off changing providers for 10 years because of the pay codes etc and he did this all for me . I hope you appreciate your employees as a company.

Excellent communication and very helpful, explained everything from start to finish, highly recommended

The chap that I spoke to on the phone was very clear and professional

The whole experience was good. Staff very helpful. Ashleigh went above and beyond with helping me with different questions. Told her I wasn't Tech savvy but she was very kind towards helping me. Got a phone call a week later making sure I was happy with everything and if I had any questions she could help me with. Good first time experience for me. Very Happy 😊

A great experience.
All interactions with staff working for ChadwellTelecom have been extremely positive.
I’ve spent far too long over the last 20 or so years dealing for call centres abroad and feel reassured to be dealing with a UK based company.

Great customer service Amir explained everything i needed to get me to port my number over

At first I wasn’t sure as it was all done online and over the phone but it was vert thorough and I’m so glad I went with them. Ben and Ashleigh have been amazing. Very trust worthy!

From initial contact my experience was exemplary. Kai cut through all the faff in helping me change my supplier and made it extremely easy to understand (I’m 64)

Hats off to them

I’d certainly recommend their service

Thanks Kai

Expert and experienced staff answers all my questions.

Very efficient set up service.

First contact to end of contact was brilliant. The account manager Kai was fab. Talks us through all options and costs. In the end, the package was cheaper than what I paid before. Quick mailing of new Sims and quick activation. Great service throughout. Can't recommend them enough.

Hi value for your money.\n Very good with help and support a good, excellent customer service.\n But ringing up customer service, it's engaged.Thank you for your service

I was sceptical at first about Chadwell's ability to deliver better value for my telephone service.

They provided a curated service, with a 50% discount to my current provider, took care of the number transfer; my new service and SIM went live as planned, with my preferred network.

Ben gave me great confidence that I would be looked after and I wasn't disappointed. Went without a hitch and great value.

Kai was pleasant, thourough and helpful. He explained everything to me and how easy the process to swap contracts was. Overall pleasant swap over.

Thank you

I was contacted by phone a matter of minutes after researching phone providers on the internet through Switcheroo. The staff member was Ben, from Chadwell Telecom. He was definitely “on the ball” with his knowledge. As I had not heard of this company before, I informed him that I would be checking out the company, and visiting my current provider shop face to face that same day. Everything checked out well and very favourably for me, so I switched to SIM only with them. My SIM and contract came through the post and a smooth transition followed. A week later I received a courtesy follow up call from Ashleigh. There were a couple of minor things on the contract that I wasn’t sure about, so this gave me the opportunity to resolve them. She was excellent at explaining everything to me. I will definitely be recommending this company to my family and friends.