Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Absolute shambles. My Nationwide/RSA emergency cover sent a CET engineer who lied through his teeth. He claimed he was fixing a part, then told CET my system was full of sludge—despite never even taki... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had an emergency drainage issue and contacted CET through their emergency number. Lady talked me through the process and engineer was booked for same day. Engineers rang me when on his way, and later... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently had the pleasure of having a plumber from ECT . I couldn't be more satisfied with the service provided. Every thing was handled professionally and efficiently. He arrived on time, and quick... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First class from start to finish. NatWest brilliant at logging the fault. Immediate confirmation from CET with appointment following day (Sunday). Call from technician when 20 minutes away. Technician... Mehr ansehen

Unternehmensdetails

  1. Versicherungsgesellschaft
  2. Versicherungsagentur

Vom Unternehmen geschrieben

CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

4275 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 94 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Kept in touch with us regarding arrival…

Kept in touch with us regarding arrival time.
Thorough with repair and checking boiler and all gas connections thoroughly.
Very polite and friendly.

25. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Carl. It's brilliant to read that you were kept updated throughout your claim journey, and your Home Emergency was repaired thoroughly.

Bewertet mit 5 von 5 Sternen

Professional staff…

Very professional and knowledgeable staff. I have a kitchen sink leakage and it was resolved swiftly

27. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Salman. Thank you for your 5-star review, and such positive comments regarding our Contact Centre and engineer.

Bewertet mit 5 von 5 Sternen

Ian was a polite guy

Ian was a polite guy
done the job efficiently & cleaned up after himself
Would highly recommend

2. März 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Margaret. Thank you for your 5-star review, and your kind words regarding our engineer. If you'd be happy to update your reference, we can ensure your feedback is transferred to him.

Bewertet mit 5 von 5 Sternen

I couldn’t believe how quickly it was dealt with


I couldn’t believe how quickly it was dealt with. Call to my insurance company, called back within 10 minutes with appointment time, which was within 2 hours of my initial call. Engineer arrived spot on time , job completed, tested and done within an hour or less. A very efficient service

27. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Joan. This is great to read we were able to attend to your Home Emergency efficiently and we're glad your situation is now sorted. Thank you for your review.

Bewertet mit 1 von 5 Sternen

Shocking service and company

Shocking service and company. Can't believe they are endorsed/recommended by Y. Water.

Paid CET £700 up-front to identify where a leak was on the driveway. They simply dug a hole, damaging the water meter casing in the process, didn't identify where the leak was and refused to return unless I paid them more money to simply dig another hole.

In the meantime I contacted another company ADI who were absolutely brilliant. Used proper scientific equipment to identify where the leak actually was, limited any damage to my drive and back filled the hole unlike CET (even though they promised they would back fill the hole).

So STEER WELL CLEAR of CET and use ADI instead. Special shout out to Matthew at ADI who was immense. Thank you very much.

11. November 2025
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Mr Lombardi. Thank you for your comments and for providing us with your experience. We have located your claim and understand there is an outstanding complaint, raised with us today. We have requested that this is escalated within our Customer Relations Team and we'll aim to contact you as soon as possible, to ensure a thorough investigation.

Bewertet mit 5 von 5 Sternen

Very prompt response

Very prompt response. Worked professional and no mess. Sorted problem.

26. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi, thank you for your kind words and 5-star review.

Bewertet mit 5 von 5 Sternen

Friendly engineers

Friendly engineers, explained clearly what they were doing, and worked quickly and cleanly. Excellent.

26. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Steven. It's brilliant to know the wonderful experience you've received and that your Home Emergency was dealt with efficiently.

Bewertet mit 5 von 5 Sternen

Nat West answered my query immediately…

Nat West answered my query immediately and someone was with me within an hour. Superb service

24. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Marilyn. It's great to read we were able to support in your Home Emergency, and so quickly. Thank you for your review.

Bewertet mit 5 von 5 Sternen

Excellent experience end to end

Excellent experience end to end, I called for broken down central heating boiler. Call answered quickly and very efficiently, engineer booking confirmed in the hour, engineer visit on time, new fan needed which the engineer had in the van, all fitted in minutes and heating restored. The engineer was excellent , very cheerful, a pleasure to have working in the house.

23. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi. This is amazing to read, and we'd like to thank you for your 5-star review. We're glad everything ran smoothly for you and your boiler was repaired quickly and efficiently.

Bewertet mit 5 von 5 Sternen

Billy was very professional and…

Billy was very professional and friendly, found the leak very quick and fixed it! Would absolutely recommend CET and Billy again!

20. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi Bethany. Thank you so much for providing your feedback on our attending engineer, and for providing your review. We'd love to let Billy know and pass your positivity to him, if you could update your review with your reference please.

Bewertet mit 5 von 5 Sternen

Blocked drains

Came and fixed my blocked drains within four hours. Good service.

19. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Thank you for your 5-star review, we appreciate your taking your time to comment and it's brilliant to know your Home Emergency was resolved within a reasonable timeframe.

Bewertet mit 5 von 5 Sternen

Exceeded expectations

Fantastic support from first call to checking that the work had been completed satisfactorily.

14. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von CET

Hi John. This is great to read on the service you've experienced during your Home Emergency, and thank you for your review.

Bewertet mit 5 von 5 Sternen

Great service from start to finish

Great service from start to finish. The engineer arrived on time, was respectful of my home, and replaced the mechanical valve efficiently. My heating radiators are now working perfectly again. Professional, tidy, and clearly knew what he was doing — highly recommended.

18. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Tony, Thank you for your great review. We appreciate you taking the time to let us know about your experience.

Bewertet mit 5 von 5 Sternen

Fantastic company to deal with sorted…

Fantastic company to deal with sorted issues out straight away

18. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Simon, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided.

Bewertet mit 5 von 5 Sternen

They sent a plumber out via our home…

They sent a plumber out via our home insurance company to fix a leak in the loo. Paul turned up on time and immediately found the issue and dealt with it quickly and professionally. He was polite and very helpful, we recommend highly

13. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Mike, Thank you for sharing your experience with us. We are so grateful for your kind words and 5-star rating.

Bewertet mit 5 von 5 Sternen

Quick & professional repair.

CET immediately understood my predicament and were quick to find someone to fix the problem. Their local gas fitter was absolutely excellent, repairing the main fault with the boiler and a couple of secondary issues. A first class service from CET and their business partner.

16. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Philip, Thank you so much for the positive feedback. We’re glad to know that you had a positive experience with us.

Bewertet mit 5 von 5 Sternen

First class service and expertise

First class service and expertise. Also super quick in coming out after an urgent call. Very impressive.

17. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Jeremy, Thank you for your great review, we appreciate you taking the time to let us know about your experience.

Bewertet mit 1 von 5 Sternen

Appalling Service on boiler repair

Appalling Service on boiler repair, refusing to update or provide compensation for lack of action.

29. Januar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Craig, Thank you for taking the time to leave a review. I am sorry you were unhappy with the level of service you received on this occasion. If you could kindly update your review with your claim reference number, we will be happy to look into your concerns further.

So funktioniert Trustpilot

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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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