Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Mehr ansehen
Unternehmen hat geantwortet
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Mehr ansehen
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day. Great service. Th... Mehr ansehen
Unternehmen hat geantwortet
4.8
Hervorragend
6477 Bewertungen
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Knowledgeable and patient IT support.
Frustratingly, I keep forgetting my password, this causes problems with the Caxton app because it doesn't recognise my email.
H.H. (we're not meant to use names) was amazing and with great patience was able to guide me through the necessary fields to rectify the issue.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We're glad that our colleague Hannah was able to help you resolve the email recognition issue and guide you through the necessary steps.
Helpful call centre
Lauren was precise, well versed in protocols, clear and courteous. A great asset to the team.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the service was precise, clear, and courteous. We appreciate your recognition of Lauren as a great asset, and thank you for your feedback.
My problem with new card activation …
My problem with new card activation was recognised and very quickly resolved
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the card activation issue was quickly resolved. Thank you for sharing your positive experience with us!
Issue with loading money on travel card.
I had an issue with loading up my Caxton travel card. The person I spoke to handled the issue quickly and efficiently.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the issue you encountered when loading your travel card was handled quickly and efficiently by Keshawn. We appreciate your positive feedback.
Currency load-up issue.
I had need to address a currency 'load-up' issue, the consultant ( Keshawn ) was very understanding and helpful in arranging for the matter to be resolved. All resolved very quickly. My Caxton travel currency card is very useful to me.
A very satisfied customer.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn quickly resolved the currency matter to your satisfaction. We appreciate your feedback and are glad you find the travel currency card useful. Thank you!
Courteous and proactive
Courteous and proactive. Very happy with this company and its customer service.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're very happy to hear that you are pleased with our customer service and proactive approach. Thank you for your positive feedback!
I needed help and phoned to Caxton…
I needed help and phoned to Caxton customer service. I spoke to Keshawn who was just great: understanding and helpful. After my call he also emailed me with some more information I needed and confirm sending replacement card.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that you had such a positive experience with our customer service. We appreciate your feedback and are glad the assistance provided by Keshawn was helpful and understanding. Thank you for sharing.
Very helpful staff
Very helpful staff. Keshawn ensure that replacement cards to cover those expiring were sent out without problem
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn was helpful and ensured your replacement cards were sent out without any issues. We appreciate your positive feedback!
I had an admin access issue and needed…
I had an admin access issue and needed to change an email address. Within the hour all sorted by Caxton. Excellent customer service, thanks. Stewart
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that we resolved your admin access and email issue quickly. Hannah appreciates your positive feedback and is glad we could provide excellent customer service.
Excellent client support
The helpful and professional manner in which me query was dealt with
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you taking the time to share your feedback. We are happy that your query was dealt with helpfully and professionally by Vivienne.
I was given the time to explain all the…
I was given the time to explain all the issues arising and given the patience to deal with everything I needed. I'm very pleased
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Marfe provided the time and patience to address your concerns. Thank you for sharing your positive experience with us!
Keshawn Farquharson was fantastic
Keshawn Farquharson was fantastic, professional, very helpful and supportive. My mobile signal is terrible where I live but he took his time with me and we completed all updates. He told me about other services which you provide and sent his contact email if I needed it. A first class service from Caxton staff. I had also sent proof of my new address and Jessica Naprienko had updated that within minutes, again a first class service. A clear 10/10 and more.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that you had a positive experience. We appreciate your comments regarding the support you received, especially with the updates and address change. It's great to know Keshawn's efforts were helpful. Thank you for your feedback.
Sorted my problem speedily and politely.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We are happy to hear that we resolved your issue quickly and respectfully. Thank you for your feedback!
Agent was really helpful and assisted…
Agent was really helpful and assisted me to order my second card
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that our agent was helpful as you ordered your second card. Thank you for your positive feedback and continued support!
Excellent customer service.
My question was answered quickly and comprehensively.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your question was answered quickly and comprehensively. We appreciate your positive feedback and your time.
Easy to use website
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thanks for your feedback; we're glad our website is easy to use, and we value your time and appreciate your review.
Excellent!
Keshawn was very friendly and helpful. He understood my problem straightaway and got working on it and fixed it!
Also thanks to Caxton for offering real human access instead of useless chatbots!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that you had a positive experience! We're so glad that Keshawn was able to quickly resolve the issue for you. We appreciate you mentioning our real human access.
Keshawn was very helpful
Keshawn was very helpful, he even called me back when our call dropped
He resolved my problem and ensured that I fully understand the next steps.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn was helpful and resolved your problem. We appreciate you taking the time to share your positive experience with us.
Very good service
Friendly, efficient and professional. My issue was resolved promptly and I was impressed with the way it was handled.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your issue was resolved with such friendly and professional efficiency. Hannah appreciates you taking the time to leave us this great review!
Keshawn from Caxton was very patient…
Keshawn from Caxton was very patient and persevered to solve my problem with log in. Followed up to check that the problem had been solved.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn was patient and helpful in resolving your log-in problem. We appreciate the follow-up was helpful and thank you for your feedback.
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