Carpets Online Bewertungen 

Incompetent muppets. Wrong item send, wrong address label also and then a week to sort it out. AVOID. No apology offered , or even refund of delivery charge.

Really great service, we just moved into our new house and never bought flooring online, these guys were super helpful and kept the carpets and vinyls until we were moved in.

Absolutely luxurious carpet. True to the sample colour. Soft, thick and extremely hard wearing so far. Would highly recommend. Fast professional delivery.

Very disappointing experience.

I ordered vinyl flooring and was given a specific delivery date, so I arranged for my carer to be available due to my disability. The delivery never arrived, and I was later told it might be several days later.

When I asked to cancel, I was initially told I wouldn’t receive a full refund because the flooring was bespoke. After challenging this, a senior manager eventually agreed to a full refund and acknowledged that the delivery situation was unacceptable.

Although I appreciate the full refund, the poor communication, missed delivery and conflicting information made the whole experience unnecessarily stressful.

Unfortunately, I wouldn’t use this company again

Edit after further contact 07/10 -
I feel your response leaves out important details. I did not simply “refuse” delivery. The agreed delivery was Monday 5 October, and I arranged my carer around this due to my disability. Your own correspondence then confirmed the flooring hadn’t been loaded and might arrive Tuesday or Thursday, so I requested cancellation. Your senior manager subsequently agreed to a full refund and called the situation unacceptable. Also to note the previous time I used this company I was overcharged delivery and again had to be refunded for that I then decided to give them another try this time.

I also explained during a phone call that I am disabled after being told my tone was rude. I did not swear or use abusive language, yet the call was ended.

I have the full correspondence to support my account. The refund is appreciated, but it doesn’t change my experience, would definitely avoid this company.

Great quality carpet with a good price, delivery was quick. I would buy from here again.

The reason I haven’t given it five stars is because of them not explaining delivery date properly but having said that the delivery driver was one of the best I have had he was pleasant helpful and couldn’t have been a nicer man having said that the carpet was just what we wanted and at a good price

Top class service, James was really helpful and cant beat the price

These guys were very helpful, really happy with the carpet and went the extra mile

This is the second time I have ordered from this company, great service from them and I’m delighted with the quality of the carpet.

Great price and delivery was straight forward for our rental property. First time ordering carpet online and would do again.

We are really happy with our carpet, we were looking at Tapi but found them expensive, a work colleague suggested these guys and the same carpet was half the price of well known stores. Would highly recommend and we will be using them again.

Really happy with this company, Ordered samples and they sent more than we initially asked. Carpets were delivered within 5 days and were really happy with it. Would use again.

Good quality carpet. Very helpful customer service and fast delivery.

Will be ordering from here again when needed.

I gave 5 stars because the item I bought was a lovely deep pile carpet at a good price. And... I was kept informed throughout the process, even when the delivery van broke down. Not theirs, the one used by the company subcontracted to do the delivery. Stuff happens. But it's not what happens, it's how you deal with it that makes all the difference. My philosophical approach to the issue took the pressure off, and allowed everyone to achieve the best outcome. That said, Carpets Online reacted brilliantly which underlines their customer-centric service and desire to achieve the best standards for everyone. If I was Which?, I would have rated Carpets Online as 'Highly Recommended' and 'Best Choice'.
The carpet has, since, been fitted and looks and feels as good as the sample promised.

Great company to deal with, really happy with my bedroom and hallway carpets but their customer service and advice was brilliant beginning to end. We will be back.

Our experience of ordering from Carpets Online has been absolutely brilliant.
I made a mistake when ordering. It was picked up by Paul, a member of the team.
He sorted it all out for us so quickly and followed up with an email and phone calls.
The best help we've ever experienced from an on-line company

Thank you Paul!

Great standard, fair price, fast delivery, couldn’t complain about anything!

I work for a small company that has several HMO properties .
Over the last 12 months we have been updating the communal areas and several rooms .
We are very pleased with all the carpets we have purchased so far .
Options , colours and price range .
Ease of ordering , prompt updates and speedy delivery dates .
We would strongly recommend .
You won’t be disappointed.

I bought a carpet and underlay from this company,the price for the carpet was excellent as I got real quality carpet for nearly half price,the carpet is luxury and feels soft and comfortable underfoot with great colour,the underlay was also of good quality and I am really happy with my purchase and will be buying from this company again,the carpet was delivered for free too

Did previous business with carpets online and was second to none service fast efficient and they made that I was happy.

Went back and once again the same top nod service.

Running my own business i will recommend carpets online without any doubts.

Thanks guys

DCS PM Ltd