Recieved stained pads. Machine's??? Agent walked me thru , pictures, texting, product numbers needed to send her. Kind, calm no belittling. Atb75 need computer help. Hsd not received a damaged or... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Right from the start, customer service answered all my questions, set me up with what I needed and, true to their word, the order was placed and arrived shortly after. The cost was well below what I... Mehr ansehen
Unternehmen hat geantwortet
Carewell is my favorite incontinence company to order products from. They have a more variety of incontinence products to order. I have been ordering incontinence products from them for a long time. I... Mehr ansehen
Be careful about purchasing from Carewell as they take your money and when the medical device doesn’t work they won’t refund your money for a defective product. I will buy products from someone else f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Kontaktinformationen
Vereinigte Staaten
- 800-696-CARE
- support@carewell.com
- carewell.com
4.4
Hervorragend
1611 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Horrible do not use they take money out…
Horrible do not use they take money out of YOUR bank without authorization! They took $65 from us when my husband wasn’t working. We tried one order then they kept raising pricing we canceled in June then July 28 they took money out of our account. Do not use them. We told them we did not order from them they needed to refund us they argued said when you get the product you can send it back. There was no tracking it had not been shipped.
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Hello, I'm truly sorry to hear about the frustrating experience you had with the Autoship order and the unauthorized charge. That's not the experience we want for any of our customers.
I want to make sure this is handled correctly for you. Since I don't have access to your account details here, the best way to resolve this is for you to reach out to our customer support team directly with your email address or order number.
You can contact our support team at 800-696-2273 or support@carewell.com
Thank you for bringing this to our attention. We will use your feedback to improve our processes.
Great Quality and Wonderful Customer Service
I've been using Carewell.com now for over a year and highly recommend it for all your caregiver needs. The website is very user friendly for updating your autoship as needed to add or delete items. And their customer service is the best I've encountered. Easy to call in and quick to make things right. I've only had one problem but quickly not a problem anymore and a great choice in quality products. Thanks Carewell for making my life as caregiver to my husband easier.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for this incredible review! We are truly honored that you've trusted Carewell for over a year and are so happy to hear that we've made your life as a caregiver easier.
It means a lot to know that our website is user-friendly, our customer service team is helpful, and our products meet your needs. We are committed to providing the best experience possible for caregivers like you, and we sincerely appreciate your loyalty and support.
I take care of my elderly father and he…
I take care of my elderly father and he drinks the 10g boost shakes 24 pk. I have been buying these for years. Well I was excited to find them at carewell and be able to put it on reoccurring delivery and payment at a reduce cost. However my bank alerted me and stopped payment because the cost went from $50 to $110, no notifications. When I asked if this was an error and can I get a credit two different people told me NO and that their rates vary! Who has ever paid $100 for boost shakes? Anyone? If you do a one time purchase with them it works great. If you try to do any of their saver programs you will get taken like I did! absolutely horrible thing to do to people on fixed incomes. shameful business practice.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
I am so sorry for the frustration and stress this has caused you. We understand how important it is for you to get the products you need for your father.
While I can't access your specific account details here, we want to make this right. Please reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or support@carewell.com They can investigate the price discrepancy and work with you to find a fair solution.
Thank you for bringing this to our attention.
Never received my order. I ordered 6 cans of Adapt Adhesive…
I ordered 6 cans of Adapt Adhesive Spray Remover, at the of March, paid for it, and never received it. I wouldn't even give a star except you have to to be able to write a review!
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Hi Kim,
We've attempted to locate your order within our system, and we have no records of an order under your name for Adapt Spray remover.
You can contact our support team at 800-696-2273 or support@carewell.com with your order details. They will investigate what happened to your shipment and ensure you get a full refund or a replacement order immediately.
Thank you for bringing this to our attention.
Carewell has been hacked and their…
Carewell has been hacked and their customer service department is not helpful at all. They won't allow me to get back into my account. I've emailed customer service repeatedly and keep getting ridiculous answers.
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
I understand your concern, and I want to assure you that we have not been hacked. The security of our customers' information is our top priority.
It sounds like there might be an issue with your account credentials, which our customer support team can resolve for you. Please give us a call at 800-696-2273 or email us at support@carewell.com. We will get your account unlocked and help you regain access immediately.
We apologize for the frustration this has caused and appreciate your patience.
Excellent communication; Great Price & Selection
Excellent communication; great prices; good selection of products; ability to adjust delivery schedule on AutoShip items. Thank you for great service.
22. April 2025
Bewertung ohne vorherige Einladung
We ordered a sample packet for men
We ordered a sample packet for men. We were told the order usually leaves the company within 24 hours of order. We placed an order last week and still do not see it? We had hoped to have them for the holiday. Did not.I guess if it’s not a big order, it’s not important.
DT & RT, from Ohio
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Hi there, thank you for bringing this to our attention. Please know that all orders are important to us, regardless of their size. We value every customer and your feedback helps us improve.
To check the status of your shipment and get a clear update, please contact our support team at 800-696-2273 or support@carewell.com with your order details. They will be able to provide you with the information you need and assist with any issues.
Excellent staff
Excellent staff, knowledgeable in products for sale and prompt delivery of products.
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for the wonderful feedback! We're thrilled to hear that you had a great experience with our team and our service. We appreciate you taking the time to let us know.
Carewell seems to really care
Carewell seems to have a variety of brands to choose from, reasonable prices and fast delivery. Their advice and recommendations have been a help to me as a caregiver of my 94 yr old mother with Lewy Body Dementia.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for your kind review. We are so glad to hear that our variety of brands, reasonable prices, and fast delivery are meeting your needs.
It means a great deal to us that our advice and recommendations have been a help to you as you care for your mother. We are committed to supporting caregivers like you, and we sincerely appreciate you trusting us to be a part of your journey.
Caring and listening
The great customer service I have received with the Carewell family. Always top notch, above and beyond. I can't say enough about how well they have treated me. As I progress in life, I hope Carewell will be there for me. God bless.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for this incredibly kind review. It means the world to us that you feel like part of the Carewell family, because that's exactly how we see our customers.
We are truly touched by your words and want you to know that as you progress in life, we will absolutely be here for you. You can always count on us. We appreciate you trusting us and look forward to continuing to support you.
It was good ………..
12. April 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's great to hear you had a good experience! We appreciate you taking the time to leave us some feedback. If there's anything specific you enjoyed or if you have any suggestions for how we could make your experience even better next time, we'd love to hear more!
Great company
To make this short and sweet, whenever I order from Carewell, the item comes in excellent condition, right on time and is always the right item ordered. Very reliable. Thanks.
19. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's wonderful to hear! Thank you so much for your concise and positive feedback. We're delighted to know that you consistently receive your orders in excellent condition, right on time, and exactly as ordered. We truly appreciate your trust in Carewell and are glad we can be a reliable source for you. Thanks for letting us know!
This was the first order
This was. My first time using this company but I read the reviews and they were great. The product was exactly as stated. The price was very reasonable and the shipping
Was paid. It came in a timely manner I would not hesitate to
Order from them agsin
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's fantastic to hear! Thank you so much for sharing your positive first experience. We're thrilled that the product met your expectations, the price was reasonable, and the shipping was timely. We appreciate you taking the time to mention the great reviews you read – we strive to live up to them! We look forward to the opportunity to serve you again in the future.
This company should be a model for…
This company should be a model for others. Customer service quickly resolves issues and treats customers with dignity, respect, and professionalism. You have a wide choice of items, and quick delivery.
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's wonderful to hear! Thank you so much for taking the time to share such positive feedback. We truly appreciate your kind words about our customer service, product selection, and delivery speed. We strive to provide all our customers with excellent service and a positive experience, and it's very rewarding to know we've succeeded in your case.
Overall a wonderful service
Their product selection is great and affordable. They deliver rather quickly and package everything up nicely.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We're delighted to hear you're enjoying our great product selection, affordable prices, fast delivery, and careful packaging. We strive to provide excellent value and service. Thank you for your support!
Awesome service!
I have been ordering products from Carewell to help me care for my mom at least 5 years if not more. They have always been great! Awesome products, fast delivery times and the best customer service ever! All my dealings with carewell have been great! Well pleased. I highly recommend.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for your kind words and for being a loyal customer for over five years! We're thrilled to hear you've consistently had a great experience with our products, delivery, and customer service. We truly appreciate your recommendation!
Carewell always delivers my tranquility…on time.
Carewell always delivers my tranquility on time. I can count on it. I am incontinent due to Neuropathy killing the signal between my bladder and my brain. I need to have my product on time, because it is the only brief that will hold my urine, so I can travel about.
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We understand completely how important it is for your Tranquility briefs to arrive on time. We're so glad to hear you can count on us for reliable delivery. We know how essential it is for you to have the right product to maintain your mobility and travel, and we take that responsibility very seriously. Thank you for trusting us to provide this vital service for you.
Great Customer Service
We received our monthly autoship supplies from Carewell. The day after we received them, the person using them passed away. I contacted Carewell customer service about returning the items and they were very kind, sympathetic and helpful.
I would highly recommend this company.
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We are deeply saddened to hear of your loss. Please accept our sincerest condolences during this difficult time. We are glad to hear that our customer service team was able to provide you with kindness and helpful assistance during such a challenging moment. We understand that this is a very difficult time for you and your family. We appreciate you taking the time to share your experience with us, and we are honored that you would recommend our company. We are here to support you if you need anything further.
Carewell saves My day!
I can get what I need from several different places, but Carewell has very good pricing and their shipping is the best! I tend to wait til the last minute to order, due to a lack of funds, but Carewell has always come through for me with their shipping!
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for your kind words! We understand that timing can be crucial, and we're glad our pricing and fast shipping have been reliable for you. We appreciate your trust in Carewell!
The service is excellent
The service is excellent, When I couldn’t figure out how to order someone was right there to help me get everything I needed, and getting my Order delivered was Fast less than (3) days also they kept me posted on my orders the follow Up is awesome
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our service and fast delivery. We appreciate your feedback!
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