Recieved stained pads. Machine's??? Agent walked me thru , pictures, texting, product numbers needed to send her. Kind, calm no belittling. Atb75 need computer help. Hsd not received a damaged or... Mehr ansehen
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Das sagen Bewerter
Right from the start, customer service answered all my questions, set me up with what I needed and, true to their word, the order was placed and arrived shortly after. The cost was well below what I... Mehr ansehen
Unternehmen hat geantwortet
Carewell is my favorite incontinence company to order products from. They have a more variety of incontinence products to order. I have been ordering incontinence products from them for a long time. I... Mehr ansehen
Be careful about purchasing from Carewell as they take your money and when the medical device doesn’t work they won’t refund your money for a defective product. I will buy products from someone else f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Kontaktinformationen
Vereinigte Staaten
- 800-696-CARE
- support@carewell.com
- carewell.com
4.4
Hervorragend
1611 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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I placed Order #422**** on December…
I placed Order #422**** on December 4th, with expected delivery between December 6th to 8th. I am now finding that the expected delivery date is December 10th.
The PureWick female external catheters were for my 99 year old mother that was entering hospice care. It is now nearly 10pm on December 8th with no product, and she is now within a day of death so I will need to get return information to send this product back for credit.
I now find out these items are not retunable for refund even if in the unopened box.
If I could give a zero star rating I would have
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for providing this feedback regarding Order #422****. We sincerely apologize for the frustration caused by the unexpected delivery delay, especially during such an incredibly difficult personal time. We understand that relying on specific delivery dates for essential items is critical, and we are deeply sorry we failed to meet that commitment.
We also recognize that our standard return policy added unnecessary concern during your moment of grief. Please accept our apologies once again for the complications you experienced.
We are committed to using this feedback to improve our logistics and communication processes going forward.
Should any other questions or concerns remain regarding your account, please do not hesitate to contact us.
You may email us at support@carewell.com if you require any further assistance or confirmation of the resolution.
Carewell truly cares
Carewell offers excellent product, order & delivery status & the Best Customer Service
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you very much for taking the time to share your highly positive feedback. We are truly delighted to hear you recognize the excellence of our products, our proactive order and delivery status updates, and, most importantly, our Customer Service team.
Your acknowledgment that we deliver across these core areas—quality product, transparency, and superior support—is invaluable to us. Our primary mission is to ensure reliability and offer exceptional support to all our customers, and your high rating confirms we are meeting this standard.
We appreciate your business and look forward to continuing to be your trusted resource for all your care needs.
I placed an order for my mom which was…
I placed an order for my mom which was shipped on 10/21. Late November, found two packages were defective upon opening them to use. I emailed the company in the morning and received a reply shortly after. Andrea set up an immediate replacement for the defective items and they were shipped. I was very pleasantly surprised at the quick and efficient way this problem was handled. Great customer service! I would not hesitate to do business with this company again! Thank you.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you very much for taking the time to share your positive experience with us, especially regarding the swift resolution of your recent order issue. We are delighted to hear that even when an unexpected quality issue arose with the product packages, our team member, Andrea, was able to handle it with such speed and efficiency.
Your feedback affirms our commitment to providing seamless support when you need it most. Ensuring an immediate replacement and quick shipping is precisely the level of service we strive for, and we are proud that Andrea exemplified our dedication to customer care.
We are so pleased that this positive resolution ensures your willingness to do business with us again. We appreciate your trust and look forward to continuing to provide you with reliable products and exceptional support.
Such an outstanding company!
This is my second time back with Carewell because my mom keeps going on hospice then is taken off due to health stability (at 102.5 years old!). I have had nothing but superior service from the folks at Carewell. They respond very quickly and with personal focus anytime I reach out for help or questions. Their selection of care supplies is excellent and their prices are very competitive. I have said goodbye to Amazon and am converting my source for all of Mom's care supplies to Carewell. Fantastic company!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for taking the time to share this wonderful feedback and for choosing to return to Carewell! We are truly inspired by your mother's health stability at 102.5 years old, and we are honored to support you through her journey.
Hearing that you have experienced nothing but superior service—with quick response times and personal focus—is the highest praise our team could receive. We strive to be a reliable partner during challenging periods.
We are also very grateful that you recognized our commitment to having an excellent selection of care supplies at competitive prices. Your decision to convert your sourcing to Carewell means the world to us.
We appreciate your trust and look forward to continuing to provide you and your mother with the fantastic service and support you both deserve.
Not returnable
Warning most items are not returnable. One order was delivered right away another one took a week. I picked them because of the promised delivery date, but they didn't live up to it.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for providing this valuable feedback. We sincerely apologize that your experience with our delivery timeline and return policy has led to frustration. We understand that relying on specific delivery dates, especially for essential items, is critical, and we are disappointed that we did not meet our commitment to you on your second order.
We also recognize that our return policy, which restricts returns on many items due to health and safety regulations for specialized medical products, can be difficult to navigate.
We are committed to full transparency regarding both our shipping performance and our return limitations. We would be grateful if you would contact us directly so we can personally review your orders, investigate the cause of the delivery inconsistency, and discuss any potential options to resolve the matter to your satisfaction.
Please email us at support@carewell.com so we can immediately investigate your order details and work toward a resolution.
Crooks
After ordering a medical device, my mom passed away. Box was never opened, but they refused to process a refund or return. awful practices by this company! Thieves in the literal sense!
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We sincerely apologize that, in your moment of grief, our standard return process added to your burden and caused you frustration. That is absolutely not the experience we want for any customer, especially under these sensitive circumstances. We understand why you feel this way, and we are committed to making this right immediately.
Please reach out to us directly so we can resolve this for you with the compassion and care you deserve. You can contact us immediately by email at support@carewell.com. We look forward to hearing from you and helping to lighten your load in any way we can.
Improperly charged multiple times
Well, I thought they were great for a while, although expensive. But it wasn’t until I looked at my old invoices while filing for my tax paperwork, that I realized I had been charged tax over and over and over again on products that should’ve never been charged sales tax. I did reach out to them and they did refund it, but I really wonder how much tax they collected from people that should’ve never been paying taxes.
I had two accounts with them, and of course, they only refunded the tax on the one that I reached out about. so that means that this company has improperly collected tax money they were not required to collect and I would bet anything ,they certainly didn’t pay that tax money forward to the state.
After I reached out to them, that should’ve triggered some kind of intern overview of everybody that paid taxes that shouldn’t have and yet, they only pay back the account. I caught them doing it on.
I did reach out to the Florida atty general and the tax commission in Florida
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for bringing this concern to our attention. We sincerely apologize for the frustration and expense caused by being charged tax on products that should have been exempt. We have investigated the specific products you purchased, and we can confirm that the necessary corrections have been made in our system to prevent this error from happening again. We take your report seriously, and we are committed to making this right. Please contact our support team so we can address any outstanding concerns directly. You can reach us by phone at 800-696-2273 or by email at support@carewell.com.
The customer service was a and is…
The customer service was a and is excellent. They answered my text within minutes and solved the problen ! My. Shipment is on the way ! I would definitely recommend CAREWELL.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We are absolutely delighted to read your review! Thank you so much for taking the time to share your positive experience with our Customer Service team.
It means the world to us to know that our team was able to answer your text quickly and solve your problem effectively, getting your shipment on its way. Excellent service is what we strive for every day at Carewell, and your recommendation is the highest compliment we could receive.
We look forward to continuing to provide you with the support and care you deserve!
Antwort von Carewell
Thank you very much for your outstanding feedback. We are genuinely delighted to hear you describe your experience with Carewell as "Awesome and Wonderful."
Our mission is to provide exceptional service and support to every customer, and knowing that we have achieved this for you is the highest possible compliment. Your satisfaction is our top priority.
We appreciate your business and look forward to continuing to serve your needs with the care and excellence you deserve.
Excellent customer service
Excellent customer service, handled my issue professionally and in a timely manner.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for the lovely review! We appreciate the feedback.
Customer service great!
Customer service helped me in 2 minutes. They were kind and efficient!
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's fantastic! Thank you for your review.
Best customer service ever!
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That is wonderful to hear! We are incredibly proud of our team.
Carewell is an awesome experience
Carewell is an awesome experience. They have great products and people. I don’t think there’s another medical supply company this great anywhere.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
That's fantastic to hear! Thank you so much for taking the time to share your experience. We appreciate your loyalty and look forward to continuing to serve you!
My order came in just 2 days of…
My order came in just 2 days of ordering! Very happy with the service!.
If you need to return something. They help you and get it done for easy return.
Thank you!
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thanks so much for the fantastic review! We're thrilled to hear your order arrived so quickly. We work hard to make every part of the experience, from ordering to returns, as smooth and seamless as possible.
We truly appreciate you taking the time to share your feedback. Thanks again!
Excellent customer service
Excellent customer service, great products competitively priced, very fast shipping.
21. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for the fantastic feedback! We're thrilled to hear you had an excellent experience with our customer service.
Our team works hard to make sure every part of your experience is top-notch, from the products to the delivery. We really appreciate you taking the time to share your positive review.
The Carewell customer serviceer representative I…
The Carewell customer representative I had contact with took immediate action on an issue ...The representative was pleasant, professional and courteous....I thoroughly enjoyed my contact with Carewell representative and was very much satisfied with the respond and action taken ..
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thanks so much for the wonderful feedback! We're thrilled to hear that our team was able to provide a pleasant, professional, and courteous experience. Taking immediate action to resolve issues is a top priority for us, and we're glad we could get everything sorted out for you. We really appreciate you taking the time to share this.
Duocal and false advertising
This company advertises their product, Duocal, as " high calorie" with 492 calories PER SERVING. What they don't tell you that a serving of 100 grams is the whole entire can and the can is $40. Each scoop has only 25 calories so this is NOT a high calorie supplement! This is false advertising and misleading! I will NOT buy from them again!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for reaching out about your experience with Duocal. We're sorry to hear about your frustration with how the product's serving size is advertised.
The 492 calories are for a full 100-gram serving, but Duocal is designed to be a flexible supplement. We recommend distributing it throughout the day to meet individual needs.
We apologize that this was not clearly explained on the packaging. Your feedback is valuable, and we are committed to using it to improve how we communicate product information in the future.
DO NOT buy from WELLCARE they have horrible customer service
I would give this company LESS than one I put in the search bar ULTRA pads it gave me several items I picked 3 different brands
I used one pad of each brand they are HORRIBLE they will not except the returns
DO NOT buy from this COMPANY
CAREWELL
If I had tried them at a local store and didn’t like them and I only used ONE pad they would give me a full refund!
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
We're very sorry to hear about your frustrating experience with your recent order and our customer service.
While we can't accept returns on the items you've opened, we hope to have the chance to provide you with a better experience in the future.
Invalid Coupon Codes
Carewell no longer gives discounts to caregivers and veterans. Per Carewell, they no longer offer discounts.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you for your feedback. We understand your frustration and apologize for the confusion.
While we no longer offer specific discounts, we do offer savings through our Autoship program.
All customers, including veterans and caregivers, can receive 30% off their first Autoship order and 5% off all future Autoship orders. This is our way of providing long-term value to everyone who depends on us.
We appreciate your understanding.
I purchased incontinence products on…August 6th
I purchased incontinence products on the 6th of August and receive them on the 8th of August. well packaged no problems exactly what I ordered. I was so impressed. I will definitely use this company over and over again. they always seem to have my product in stock. which is nice to know. thank you much carewell.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Carewell
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and was exactly what you needed.
We know how important it is to have your products in stock and delivered reliably, so we're committed to making that happen every time. We truly appreciate your business and look forward to serving you again soon!
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