careium.co.uk Bewertungen 699

Dealt with technical support representative Mohammed Ali when installing a replacement base unit for my elderly mother. I’ve got to say Mohammed was very helpful, polite and patient when dealing with me. Seemed to resolve the issue. Thank you for your help

We have today had to cancel the service as my mother in law has had to go into a home. Cancellation was very easy and explained very succinctly by Denys Oleksiienko. Email sent also to confirm everything in writing.

Fantastic service over the phone, dealt with the enquiry fully. Very professional and courteous. Pleasure to deal with.

Spoke to Denys Oleksiienko, customer advisor at Carium this morning as I needed to cancel Mums care alarm. Denys couldn’t have been more helpful. Understood what I needed, told me the next steps that needed to be taken and arranged for the equipment to be returned. Really kind and considerate conversation with him. Amazing customer service. Thank you.

I needed to cancel a subscription and rang the company. I spoke to Denys Oleksiienko, who handled the query most efficiently and understood the situation. He was friendly and very personable and sent me a follow-up email explaining that the direct debit has been cancelled, as he promised to do.

Mr Ali was pleasant, sympathetic and very helpful. I only wish his attitude could be adopted by others in all other dealings I have.

Had to contact Careium to cancel my late mother-in-laws service as she had recently passed away. I spoke to Denys Oleksiienko who was most helpful and compassionate in the circumstances. He explained that he would refer the matter to finance to cancel the direct debit and also advised how to dispose of the equipment. He emailed me within minutes of our conversation to confirm our discussion. Would also say that the response my late mother in law received from Careium on the occasions she had to use the service was excellent.

My mother fell at 23.00 hrs and used her pendant to call assistance. Help arrived within 20 minutes and after a thorough check she was assisted from the floor. The responders name was Elizabeth Jackson and my mum was extremely happy with the speed her attendance and of her caring nature. Elizabeth ensured she was safe and well before leaving. Thank you for attending and looking after her so well.

My call to customer services was handled by Ali Akbar who dealt with my issue in a very caring and compassionate manner. I can 100% recommend Careium for the services provided by this company.

I had a problem assembling my pendant and Ahmad Valli immediately said he would send a replacement to arrive ASAP. Very understanding and helpful

Yvonne was both empathetic and helpful when hearing about my mother's death. The refund due was made very promptly. And I have now received the jiffy bag in which to return the equipment. All good.

Sophie Farrant was very patient to explain any question from me. She helped me to fill in forms, the procedure is simple, I decided to become one of their customers.

Very professional, friendly and helpful. Sophie Farrant was able to answer all my questions and advise on the best and latest care technology to assist my elderly mother's requirements. Follow up with dispatch of items and assistance offered for setup and support gives peace of mind. Excellent.

Denys was so helpful and explained everything to me . He was very efficient at sending an email with what we discussed. I was very impressed with his willingness to help and the manor in which he carried out throughout the call .

Very helpful and very pleasant with Amy Woollett

Always someone on the end of the helpline if required.

The Careium Customer Service Advisor, Yvonne Szigeti was very cooperative in helping me to cancel an order and make a return for one of their products.

Denys Oleksiienko answered my call and was efficient, courteous and sympathetic.
Explained the process of cancelling the contract fully and clearly

Contacted by Allison kershaw at customer services in Blackburn . Very informative very friendly and helpful as I’m not good with technology. Explained thing in detail to me also helped me choose fall alert too . Highly recommend this company. Never had any problems with company. Answer alarm very quickly had them for years
Helen

Sophie Farrant was extremely helpful, efficient and kind while setting up a daily automated check in for me. As I live alone except for my animals in the middle of nowhere and do not have anyone I can rely on to be a daily contact this will give me peace of mind. If I am ever unable to respond to the call by pressing 1 on my phone a person will ring and if necessary send the emergency services. I don't want to become one of those awful statistics where a skeleton is eventually discovered and I want my animals to be returned promptly to their respective sanctuaries. I have been intending to get a keybox for some time and the company was also able to provide one and keep a note of the code for it. The cost is less than £1 a day which I consider reasonable for a service I have been unable to access anywhere except from Careium.