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Unternehmen hat geantwortet
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Das sagen Bewerter
Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice r... Mehr ansehen
Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked websi... Mehr ansehen
Unternehmen hat geantwortet
DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love. We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
Kontaktinformationen
5855 Green Valley Circle, 90230, Culver City, Vereinigte Staaten
- 855-534-4343
- customerservice@candyclub.com
- candyclub.com
1.4
Ungenügend
574 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Way better than going to the store.
I've had candy club for a little over a year now, and i love it. Yes you can get some of the same candies sometimes, but most of the candies are delicious, especially if you like sour candies. Ive gotten two people candy clu as a gift and they both loved it. You can buy individual types of candies on the website now too.
I've had to call customer service once and while the wait time was a tad long, 12 minutes, they were very helpful and friendly. For me, this is way better than going to the store to get candy. You won't get the same quality from the store.
2. Januar 2020
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Tim,
Thank you for your feedback! We are glad to know you are enjoying the service overall. As a premium candy service, one of our goals is to exceed our customers expectations. Your loyalty as a customer is greatly appreciated. We look forward to your next box and hope you continue enjoying the service.
Stay Sweet,
Candy Club
This was amazing
This was amazing! I got a groupon for it so it was just $4 plus shipping. And it’s a lot of candy that’s all really good! Great brand, live it👌🏽
24. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Jessica,
We are so happy to hear about this great experience. We aim to please here at Candy Club. Thank you so much for your feedback.
Stay Sweet,
Candy Club
Disappointing and expensive
To begin - the shipping is very expensive and wasn't disclosed when ordering from Groupon. Secondly, the Groupon Code wouldn't initially work for the "sweet" so I had to contact the company. Then inputing the Groupon code wasn't clear and I had to contact them again. The worst part is that I have a different shipping and billing address and after I confirmed both they sent the package to my billing address and I had to pay an additional $10 ($20. in shipping) to reship the package myself. The candy is satisfactory but next time I will go to a candy story and buy what I choose and ship it for A LOT less!
12. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Jerra,
We apologize for any confusion or issues you experienced while trying to redeem your Groupon code. We will take another look at our Groupon creative and make sure that our promotions and costs are clear to anyone purchasing.
We’re also sorry for any confusion with the checkout process and shipping. Our QA team is looking into any potential issues with the checkout flow to make sure the process is as quick and accurate as possible for our customers.
To help make up for the issues you experienced we have gone ahead and refunded you your shipping costs. And if you would like to give us a second chance, please email our customer service team who would be happy to offer you a coupon for your next order.
Please let us know if you have any other questions or concerns.
Stay Sweet,
Candy Club
I am frustrated
I am frustrated. I received a box and I didn't want that crap. The only thing that was nice was the fruit slices. My dad likes them. I tried calling, the response is "No one is available." Then I am disconnected.
I never recieved an email saying to places an email order. I am told that I can go to the web site and I have a better selection. That was bunk. I don't always want chewy and sour candy. I want to be able to choose. Oh yes I called during business hours
6. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Bernice,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
I love candyclub I have been ordering…
I love candyclub I have been ordering it for over 2 years now. Customer service is always helpful and fast and I love the candy.
28. November 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Yelinda,
Thank you so much for your feedback. We are so happy to hear that you are enjoying our product and receiving stellar service. We look forward to shipping you sweet treats every month. Please feel free to reach out to us anytime.
Stay Sweet,
Candy Club
No good I’ve tried calling to chance…
No good I’ve tried calling to chance the address I used it’s always a machine saying no one is available and I sent a message no response. Honestly I don’t have time for the bs I need my money back I will never order anything from y’all again
26. November 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
Definitely not worth it
Definitely not worth it. I tried Candy Club using a Groupon which helped with the cost, but with the expensive shipping it still wasn't worth what I received. The candies are so fake tasting and some were chewy and stale. I didn't have the option of curating my box and was sent candies I never would have chosen. I couldn't even select allergens to stay away from. My husband's celiac, but half the candies we received contained gluten. I contacted customer service and their options were $15 off my next box or receive another box of candies they chose. I didn't want to continue my subscription so I chose a replacement box. I would have preferred some sort of refund, even just partial, but that wasn't an option. The replacement box was even worse. I only actually liked one candy out of the 12 total I received. Also, my first box had white seals on but none of the candies in my second box had a seal under the lid. The orders were close together. Did I get old candies the first time? Is that why some tasted stale?
11. November 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Jessica,
We are sorry to hear about the experience you had with your box. Our current program is a Curated model where our subscribers pick their desired flavor profile, Mostly Sweets or Mostly Sours. Our records indicate that we offered you a curated replacement per our Love Your Candy Guarantee policy, or to switch your account over to the pick-your-own-candy program and a discount for $15 to make up for your first box.
We are sorry to say that we are not currently set up to accommodate for allergies. We have a second website where you can buy individual candy cups. We offer Gluten-Free, Non Gmo, Vegan, and much more! Please check it out https://bit.ly/2XpAry2
In regards to the white seals we are phasing away from the white foam seal so all of our new packaging will only be sealed with the pink tamper sticker. All in all, to make up for your experience we have issued a full refund. Please allow at least 3-5 business days for your bank to process the transaction. Please let us know if we can assist you with anything else.
Stay Sweet,
Candy Club
Not worth the money or time
Received my first order. Containers are very small and not sealed for freshness. When I opened mine the white seal fell off and was inside each of the lids. Lids opened very easily and not sealed. Two candies tasted stale. Emailed customer service as they advertise a candy guarantee and that they will replace candy if you don't like it. My initial email back was that they were sorry. Second email was that they had already responded to me and wanted pictures to be emailed to them showing the lids. I am not sure what that was supposed to prove but I had already thrown them away (why keep six white seals). I emailed them back to just cancel this thing out and they did so quickly. I used to have this same Candy Club back a while ago and now it is nothing like it used to be!
30. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi John,
We are sorry to hear that! All of our containers are sealed with a machine to ensure the foam seal is placed on securely. In some cases when you twist off the top to the containers, the seal is twisted with it and helps with opening the product, making it quick and easy so you can enjoy your candies without hassle. Our containers are not sealed with plastic around the lids. Also, we are phasing away from the white foam seal so all of our new packaging will only be sealed with the pink tamper sticker.
In regards to the pictures, these are requested so that our team can further inspect the candy and investigate with the warehouse to ensure those specific candies are fresh, sealed properly, and to be sure that the correct contents/box was sent. This is why we requested pictures of each cup with the labels out.
We apologize for the confusion, but we hope this clarifies things. We have issued a full refund, please allow a few business days for your bank to process the transaction. Please let us know if you have any other questions or concerns.
Stay Sweet,
Candy Club
Still waiting on the mmpackage and??
19. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Melinda,
Our records indicate that your order was delivered on Tuesday 10/22/19. For any questions or concerns; Best way to contact us is by calling us at (855) 534-4343, chat us live on our website, or via email at customerservice@candyclub.com. Our regular business hours are Monday to Friday from 8:30 am to 5:00 pm, Pacific Standard Time.
Enjoy the candy! :)
Stay Sweet,
Candy Club
I absolutely love candy club
I absolutely love candy club. It’s crazy that you have to be dissatisfied with your purchase to then pick your candy. But the customer service is fast and knows how to make a customer happy. I’m completely satisfied and can’t wait to get my next box.
19. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Court,
Thanks for leaving a review. We value your experience and opinion as one of our members. There are so many more delicious and new candies we have to offer and we will strive to make this awesome experience just one of many!
Thanks again!
Stay Sweet,
Candy Club
Great customer support
There was an issue with my order due to shipping damage, however the support was quick and courteous in getting back to me and resolving my issue.
10. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Jared,
We're glad to hear this! Thanks for sharing your sweet experience with us :)
Stay Sweet,
Candy Club
Not enjoyable, despite high hopes
I wish there was some level of customization available, I ordered a mostly sweet box and got four sour candies, one very bitter coffee candy and one thing of gummy Bears that had melted together. There were plenty of candies on their site that looked good and I thought mostly sweet was a safe way to get them since I truly despise sour candies, I'd have one or two to share with my friends. Instead I've got one tub of melted gummy Bears to myself and am giving away five of the 6 tubs away. If there was a way to like pick a better selection like survey or something I think it would have been better. And a way to stop the candy from turning to one melted blob would be better
7. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Abbi,
Our Mostly Sweets and Mostly Sours profile boxes will both come with a few candies from the other flavor profile, so no matter what you will get a variety of the two.
If after receiving your first box you don't like the curated model, you can ask to be switched to our pick-your-own model where each month you can create a custom box.
We take the freshness of our candy very seriously and can assure you that we intend only to send the best quality of candy to our members. Would you be able to send us any pictures of the melted item/s and the box to customerservice@candyclub.com.
We hope this helps. Please let us know if you have any other questions.
Stay Sweet!
Candy Club
Did not get what I ordered and no refund. 😔
So disappointed. I had a sweet profile in check, received only chocolate items that were melted. They were also all 6oz give or take on the package. I selected the biggest box which should of been 13oz.. I emailed customer support and was told they dont send chocolate in the summer, so I obviously got sent an old box which is even worse. Never gotten back too after. A waste of money on what was supposed to be a little treat, on something I had to just throw away. 😞
I have replied, still nothing back. I dont believe this is a legit company. No refund so I was indeed scammed. How can you advertise 13oz and send 6oz and that be ok, let alone only send chocolate then tell me I wasn't. I sent photos twice but was told they didnt come through. So sad
27. September 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Erin,
Update: Our records indicate that a replacement was issued on 9/30 and it shipped 10/2.
We are so sorry to hear about this. During the hot summer months we offer a more limited selection of heat resistant candies in order to make sure that what is delivered to you arrives fresh and not melted. Because we are not including chocolates we would like to look into this further and investigate.
We take the freshness of our candy very seriously and can assure you that we intend only to send the best quality of candy to our members. Our records indicate that you did reach out to customer service about the melted items, however, we have not received the pictures. Please provide pictures of the melted items and the box.
The Party Pack box comes with 6-13 oz, by volume, cups of candy. The individual candy weights vary by candy, and this is the number you see listed on the cup labels. As each candy has a different size and density, weights will vary even though the size (and volume) of the cup remains the same.
We apologize for the confusion, especially as both the volume and weight are listed in ounces, but we hope this clarifies things.
Please let us know if we can assist you with anything else.
Stay Sweet,
Candy Club
Confusing emails from customer services
Purchased my first box with the profile “mostly sweet” than changed to mostly sour and back to sweet. My 1st box was sour, contacted customer service and they stated “When you first joined, you picked 'Mostly Sweets' for your taste profile. After you placed your order, you changed your taste profile to 'Mostly Sours'. When making that change, we explain that all changes reflect on future boxes.Going forward your boxes will be 'Mostly Sweets'.”
Yes, as stated by them, My 1st choice was sweet when purchasing my 1st box. Changed my profile to sour after, which should reflect future boxes not the current box. A lot of back and forth between emails. In the end, cancelled my subscription from frustration.
A lot of the emails from them kind of overlaps and auto generated, which doesn’t really make sense or answer any of my questions. Need better customer services. First time canceling a subscription out of frustration
12. September 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Thuy,
We apologize for any confusion. Our records indicate that you registered for mostly sours then switched to mostly sweets. As stated on our website 'Your update has been changed and will apply to your next shipment. If you need this update to take effect on your current shipment to contact customer service'. To make up for this, we have submitted for a mostly sweets replacement box to be shipped as quickly as possible. You will receive tracking details when it ships. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
Candy was disgusting
Candy was disgusting! Threw 4 out of 6 away. Waste of money.
3. September 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Ivy,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
My grandchildren all excited !
My grandchildren who are 10 and 15 years old. Was so excited when the box came. They like the looks they like all the jars of candy. And They love the candy. Shipping was fine. Employees were great . And best of all my grandkids I really liked with the grandma sent them. I would do it again. Thank you Sharon
28. August 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Sharon,
We are so happy to hear about this great experience! We aim to please here at Candy Club. Thank you so much for your feedback.
Stay Sweet,
Candy Club
nastiest, flavorless, wax candy I have ever had
I thought it was really odd they didn't ask about food allergies. Seems like something they should ask.
My first box was pretty good. My second box was disgusting. 6 jars of the nastiest, flavorless, wax candy I have ever had. I threw it away, no one in my house would eat it. Asked for my money back and customer service never responded.
13. August 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Melissa,
We are sorry to hear about your experience. A refund for your second box has been issued, please allow at least 3-5 business days for your bank to process the transaction. Please let us know if we can assist you with anything else! Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Best,
Candy Club
It has been over a month and I still…
It has been over a month and I still have not gotten my box. Biggest waste of money. This isn't a "shipping issue" as I have never EVER had a problem receiving or getting packages in my office. We get packages from FedEx daily as we're a business location.
Customer Service is incredibly frustrating and all they do is refer me to FedEx who has told me now 6x the package is being delivered and never arrives. At this point the candy has been sitting in 100 degree weather, melted, and disgusting for three weeks... so I don't want it.
You think that as a first time user (with the possibility of subscribing to this service), they would have offered to send out another box due to this ridiculous shipping situation.... but no.
I give it 0 / 10.
24. Juli 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Taylor,
We apologize for the inconvenience/confusion. We have submitted for a replacement box with different candies to be shipped as quickly as possible. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
Very nice people
Very nice people. Great customer service, timely response to my email. The candy is delicious my kids love it!
20. Juli 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hello Alexis,
Yay! We're glad to hear this. Thanks for sharing your sweet experience with us :)
Stay Sweet,
Candy Club
prettiest candy box ever!!!
17. Juli 2019
Bewertung ohne vorherige Einladung
Antwort von CANDY CLUB
Hi Diana.
Thank you for your sweet review! We are so happy to hear that. We look forward to sending you many more delicious candies and we hope you continue to enjoy all of them! Please let us know if there is anything we can assist you with!
Stay Sweet,
Candy Club
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