CANDY CLUB Bewertungen 

574
TrustScore 1.5 von 5

1.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Jest bardzo mało złych recenzji, a szybkość dostawy cukierków, które kupiłem na tej platformie, jest tak wolna, jak ślimaka, a informacje nie są aktualizowane podczas transportu, więc nie widzę, gdzie... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice r... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked websi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Süßwarengeschäft
  2. Lebensmittelanbieter

Informationen, die aus verschiedenen externen Quellen stammen

We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love. We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.


Kontaktinformationen

1.4

Ungenügend

TrustScore 1.5 von 5

574 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1.4

Alle Bewertungen

(574)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Besides the gummies I won't buy…

Besides the gummies I won't buy anymore. Most of it tastes horrible. My 7 year old didn't like it either. I don't recommend the brownie, popcorn, strawberry sticks, or cookie dough.

2. Mai 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Jennifer,

We are sorry to hear about the experience you had with your box. We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best email to reach you and we would be happy to reach out.

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

Definitely not worth it for the price

Definitely not worth it for the price, even at a discount.

24. April 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Savion.

Thank you for the feedback. We apologize your experience with Candy Club was not as enjoyable as we would have hoped. If there is anything we can do in the future to improve the experience, please let us know and we will do our best to make your experience a good one.

Stay Sweet!
-The Candy Club Team

Bewertet mit 1 von 5 Sternen

Over-priced

Over-priced, stale candy.

16. April 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Phyllis,

We are sorry to hear about the experience you had with your box. We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further.

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

Never received my candy

I ordered my candy on 3/27, got an email 4/02 that it had shipped and would be here in 3-5 business days. 2 weeks later and it's still not here, and my bank account was charged. They gave me a FedEx tracking number so I called them because it said it hadn't moved from original location. They haven't even gotten the package to ship it! The company won't email me back, and of course their phone is a joke. Do not order from this scam.

13. April 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello,

We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further.

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

I received a package from candy club…

I received a package from candy club and never even subscribed I didn’t even know they exist does anybody know if they randomly send out boxes

31. März 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Erica,

Our records indicate that customer service assisted you via phone call and it appears that it was sent to you as a gift. Enjoy the candy!

Stay Sweet,
Candy Club

Bewertet mit 2 von 5 Sternen

Seriously...?

Thank God I bought this for Groupon. I couldn't even imagine how disappointed I would've been if I'd paid full price for this junk. I bought a Groupon for $5 good toward a $40 box of candy. I buy it and get to the site's checkout only to find the S&H ALONE was 1/3 of that price. Over $10 for them to get, what turned out to be barely any candy to my home. Then, when I get the box, it's huge so I'm all excited thinking it's gonna be packed with a lot of different choices. Nope. Just 6 tiny containers (for which you're paying every last cent toward the S&H) and they're filled with nothing but "old people" candy. Taffy, hard candies, malt balls.... SERIOUSLY? I wouldn't pay $5 for that in large quantities WITHOUT S&H, let ALONE to wait for it for 2 weeks. Gave all but the nonpareils to my friend's daughters. Oh yeah, nonpareils, too... Wow. DON'T waste your money on this junk. No wonder it was in Groupon. Nothing worthwhile is ever on there. *deletes app*

25. März 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Erin.

Thank you for your feedback.

We are constantly looking for new candies to offer to our members, so hopefully there will be new candies in the future that are more to your liking.

You can also check out our online retail store where you can select your own individual candies at https://shop.candyclub.com. All orders over $20 come with free shipping. This might be a better fit for the experience you are looking for.

We will continue to strive to improve our selections and prices and hope that you will give us another chance in the future.

Stay Sweet!
-The Candy Club Support Team

Bewertet mit 5 von 5 Sternen

Excellent Customer Care

Just wanna share- I had bought a subscription but changed my mind immediately. The support team, unfortunately, responded to my cancellation email after the first box had already shipped (it shipped very quickly!). When they did reply to my cancellation email they were super helpful, gladly refunded all my money and when I asked about how to return the shipment that already shipped they told me to keep it and enjoy it on them. That is awesome customer service! When I'm better with self control around sweets (😆!) I definitely will buy a subscription again but keep it this time. BTW: I signed up for the subscription and cancelled it on the 17th. Today is the 19th and the shipment came today (and geeeeze did it look delicious!) So that's SUPER fast for a sub box company.

20. März 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Jenni,

Thank you so much for this amazing review! We are overly happy to hear that this experience you had was rectified when you emailed. Our customer service team strives to provide the best possible assistance, for whatever your need may be.

Best,
Candy Club

Bewertet mit 5 von 5 Sternen

Customer service is great!

I’ve gotten two months of boxes. In my second box, 3 were repeats from the previous month and one wasn’t very good. So, I emailed customer service, and they sent me a new box of six candies! Very impressed with customer service. Thank you candy club!

12. März 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Dorian,

Thanks so much for your sweet review. We're glad to hear that our team was able to help! Please let us know if we can assist in any other way! :) Enjoy the candy!

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

don’t subscribe to this

honestly should’ve read the reviews before I purchased. I was very disappointed for a few reasons. starting with when you are actually subscribing, they ask you your candy preferences. I chose “mostly sour” and received only one tub with sour candy and it wasn’t good. the rest of the candy I gave to my family because it was stuff I wouldn’t eat. I also expected the tubs to be bigger and I instantly regretted spending $40+ on 6 tiny tubs of nasty candy. the only semi-positive thing I have to say is that when I went to cancel my subscription, I sent an email to customer service just simply saying “I’d like to cancel my subscription.” and they emailed back in a few days and sent me a cancellation confirmation email which was really easy.

9. März 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Kennedi.

Thank you for your feedback!

We appreciate the kind words about our customer service, but are sorry you didn't have a better experience with your candy box.

Each month our team tries to create Sweet and Sour boxes that we hope our members will enjoy as much as we enjoy creating them for you. We're sorry that did not happen this time.

If you would like to give us another chance, you can check out our online retail store at https://shop.candyclub.com where you can choose candies individually without the need of a subscription.

If there is anything else we can help you with, please email us at customerservice@candyclub.com and we would be happy to assist.

Stay Sweet!
-The Candy Club Support Team

Bewertet mit 1 von 5 Sternen

DON'T BOTHER!!!

DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM AND IT DOESN'T WORK. THE CANDY ISN'T WORTH $40 PER MONTH AT ALL AND BY MAKING IT SO HARD TO REACH SOMEONE FOR HELP IT MAKES CANDYCLUB LOOK LIKE A SHAM.

28. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Relle,

All cancellations are honored immediately upon request. We verified that your account was canceled. We apologize for the confusion/inconvenience.

Best regards,
Candy Club Support Team

Bewertet mit 1 von 5 Sternen

I need to cancel my account and no one…

I need to cancel my account and no one has responded for days. I am scared I am going to get scammed out of money and the number does not work. I am getting desperate for someone to cancel my account.

27. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Holly,

Our records indicate that customer service assisted with the cancellation of your subscription on 2-27-2020. Please let us know if we may further assist.

Best Wishes,
Candy Club

Bewertet mit 5 von 5 Sternen

I love this subscription

I love this subscription, I have had it for a year now. Customer service has been great in my experience. It is a lot of money to spend on candy but if I need to skip a box every few months they are awesome about it. The candy is different than what you can get at a regular store. It reminds me of what they would have at Candy Co. in the mall when I was a kid. If you love candy this is a fun little treat for yourself!

21. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Alex,

Thank you so much for this sweet review! We are excited to hear that your experience has been awesome, and we can't wait for you to enjoy more delicious candies. Anything you need, don't hesitate to reach out!

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

Bad Product, Bad Service

I got Candy Club because I had a Groupon and decided to try it. When I got my first box, I was severely disappointed. The candy tasted cheap and old. I thought I had only signed up for one box, but a few days ago, I was charged the $40 for another box. I'm a student and can't afford to be paying $40 a MONTH for candy, and I tried to get my money back. When I called, it disconnected immediately every time. I sent an email and got a response a few days later saying that they cancelled my account but can't give me a refund. Would not recommend to anyone- even candy lovers.

17. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Mika,

We apologize for the confusion regarding our cancellation policy. Per our cancellation policy - You must cancel your membership at least 2 business days prior to your next billing date to be sure the cancellation occurs before your next box is processed. We apologize for the confusion/inconvenience. 

Best Regards,
Candy Club

Bewertet mit 1 von 5 Sternen

REFUND PLEASE !

Very very bad !! I never received the first box which was supposed to come in on January then January 31 came and I’m charged an outrageous price of 39 dollars so I emailed them after trying to call them. Let’s hope I can get both of my refunds and by the way the shipping is outrageously expensive. What a shame I feel this was a scam

2. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Deecorian,

We are sorry to hear that. Our records indicate that your subscription was canceled and 2 refunds were submitted. Let us know if we can be of further assistance.

Best regards,
Candy Club

Bewertet mit 1 von 5 Sternen

Don’t do this subscription

Don’t do this subscription! I thought it was a cool idea so I decided to try a box, especially since the first one was discounted. Then I saw a bunch of pretty bad reviews that made me weary about having signed up for a subscription. I went to my account to cancel and saw that you have to email or call to cancel, a little strange but okay. Tried to call 20 times today and every time it rings once and then says “sorry, no one is available to take your call at this moment” and disconnects. By now I am feeling really awful about trusting this company. I sent an email yesterday so here’s hoping they get back to me before I have to call my bank and cancel my card.

1. Februar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Julia,

We're sorry to hear that! All cancellations are honored immediately upon request. We verified that your account was canceled 2-3-2020. We apologize for the confusion/inconvenience. 

Best,
Candy Club

Bewertet mit 1 von 5 Sternen

I have been trying to cancel my account…

I have been trying to cancel my account with them for almost over a week now! I am a college student and the money they are trying to take out of my account I need for books and other things (I started my subscription over break). I have called multiple times and they have not even picked up the phone! I emailed and everything else and I have yet to communicate with any real person. DO NOT SUBSCRIBE TO THIS SERVICE. Save yourself the time, money, and headache over the terrible customer service and product. I was going to try and put my plan back on after I got out for the summer but I will not be a customer of this service EVER AGAIN.

30. Januar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hello Antoinette,

We apologize for any inconvenience. Our records indicate that your order was placed on 1-24-2020. Your next box will be processed and shipped 30 days from the date of your purchase, as stated in the order confirmation email. We show that you requested cancellation on 1-28-2020, and we show that your account has been canceled as of 1-31-20, and an email confirmation was sent . Let us know if you have any other questions or concerns.

Best regards,
Candy Club

Bewertet mit 1 von 5 Sternen

If I could put ZERO I would

If I could put ZERO I would! This place is a scam at best! No way in hell this is worth $39.99.... $3 @ best! Took 2 weeks to arrive and I am lost for words on customer service! They contacted me about my Groupon review and asked me to change it. I suggest everyone contact the BBB and close this scam down. They make it impossible to discontinue their crap of the month box. You won’t ever receive a call back or get a live person. UPDATE: Their phone is disconnected.

22. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company is aweful!!

This company is aweful!!! Twice I have asked them to close my account and they still continue to withdrawl money from my account. Their candy is not worth the money they charge. If you want good candy buy it at the store, pay less than half the cost and get what you will actually enjoy, not just gummies!!

18. Januar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Corina,

We're sorry to hear that! All cancellations are honored immediately upon request. We verified that your account was canceled and a full refund was issued. We have resent you the cancellation and refund confirmation email for your records. We apologize for the confusion/inconvenience. Please reach out to us if you have any other questions and we would be more than happy to assist you further. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.

Best,
Candy Club

Bewertet mit 1 von 5 Sternen

This company is unbelievable!

This company is unbelievable! Such a scam! DO NOT be fooled by them! They’ve had the nerve to charge my account and I haven’t even record an ordered confirmation or proof of any purchase/details of my order! You are forced to subscribe to a monthly membership in order to use the Groupon-(which conveniently cannot be traded in or refunded) and then you pay $9.99 shipping for standard shipping-on candy?! In addition to all of that, there phone # listed on their website doesn’t work-“not reachable”! I wouldn’t recommend this program/product/service/scam-joke to anyone! Stay away!!

10. Januar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Alora,

We apologize for any confusion you experienced while trying to redeem your Groupon voucher. We are continuously looking at ways to improve our website and products to ensure our customers are happy, clear about what they are signing up for, and what they can expect. We have passed along all of your concerns.

If you have any additional questions or concerns, please reach out to the customer service team at any time via phone, email, or chat. We are available 8:30am to 5pm Pacific Time Monday-Friday.

customerservice@candyclub.com
855-534-4343

Stay Sweet,
Candy Club

Bewertet mit 1 von 5 Sternen

Absolutely HORRIBLE customer service

Absolutely HORRIBLE customer service. I'll not be back!

7. Januar 2020
Bewertung ohne vorherige Einladung
CANDY CLUB-Logo

Antwort von CANDY CLUB

Hi Heidi,

We are sorry to hear that you did not enjoy your experience with Candy Club. We would like the opportunity to make things right. If you email us at customerservice@candyclub.com we would be happy to address any issues or concerns you have.

Stay Sweet,
The Candy Club Support Team

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