Buttercup Farm Bewertungen 

I knew I should have gone with my gut after I ordered an item from this company. The first issue was they sent me the wrong terms and conditions which stated that I couldn't phone them that everything was done by email. I then sent them an email back the stating that I wanted to cancel as I really didn't want to deal with a company that just did email. They called me back told me that I could phone them and that issues would be dealt with over the phone. This is not the case. As I understand it you have to leave a message and they will get back to you by email. I now have an issue in the fact that they have sent me an email about dispatch which just has a tracking number in it no other information where the dates are supposed to be it's blank. The link takes me to a site that has information on tracking but there still isn't a delivery date. Delivery arrived early this morning no warning. No email nothing. I was not ready for it as I was going to put some wood down so that the pallet could be put up the driveway. In the end driver had a stuck cart on a mountain of gravel which ended up in the road. No contact from the company or the dispatcher. I called and again got the answering machine telling me that I should leave a message and I will be emailed back. So I called again and this time spoke to sales which amazingly answers the phone in person. Make my feelings clear that I was not happy and all they could say was they will have to pass this on to the customer service. Will never use this incompetent company again. The order reference is 348631.

Just shows how incompetent they are I wasn't complaining about the lead time. The reply is stating that somehow I am. I'm complaining about the fact that the information that I keep getting sent is wrong or blank. I'm pleased it arrived today but I'd really could have done with some notice a blank dispatched confirmation is not good enough.

Easy to place order online and delivery was when indicated. Herb wheel is well made and was easy to assemble. Very happy with purchase.

Totally brilliant experience from start to finish. Great communications, excellent value for money too. My beautiful lamp was not only much cheaper than other on line companies, but was delivered in good time, well packaged and in perfect condition.
It always takes a leap of faith when you order from a lesser known (to me) company, but I wouldn't think twice about ordering from Buttercup Farm again.

Very impressed from the communication to the quality of the Duck House I can’t recommend more.

Excellent service and fast delivery. Delivered item exactly as described on website.

Excellent products always as shown on Webb site.

We bought a duck cage from here. Great quality worth the money

Great choice of log stores and I ended up buying 2 different ones for the garden. Delivery took a bit longer than expected but it was well worth the wait! They are fantastic quality, easy to put together and look great!

Great bird feeder, excellent quality and service! Very pleased with my purchase.

I placed an order on 18 May for a Large Wiltshire (Raised) Trough – Redwood, costing £67.01 (order #344711).

The Buttercup Farm website clearly states (and still clearly states) a delivery timeframe of 2–5 working days. Based on the maximum stated lead time, delivery should have been received by 26 May at the latest.

Today is 16 June, and despite sending two follow-up enquiries (on 8 June and 15 June), I still have not received either my order or any meaningful update regarding its status.

Both enquiries generated what appears to be the same generic response from Katie at customer services, advising that they had contacted the workshop/warehouse team and would provide an update when more information became available.

No actual progress update, dispatch confirmation, tracking information, or revised delivery date has been provided. Below the response I received yesterday:

QUOTE

Hello

We hope you are doing well.

Thank you for reaching out to us regarding your order. We have contacted the workshop/relevant warehouse team for an update and we will be back in touch with you as soon as we have more information. Thank you for your patience in the meantime.

We ask that you please check the estimated lead time shown on the product page on our website as this will give you an indication in WORKING days of when you can expect delivery.

As soon as we have the tracking or information regarding your delivery, we will send this to you by email.

If you wish to contact us regarding your delivery date again, please reply to this email.

Kindest regards
Katie
Customer Service Team

UNQUOTE

What makes this particularly disappointing is that the item was purchased as a gift for my 80-year-old mother following the recent loss of my stepfather. The intention was to give her a positive project to focus on through gardening.

At this stage, I have requested that the company provide, by close of business today, either:

• A valid tracking number confirming dispatch of my order; or
• A full refund.

If neither is provided promptly, I will pursue the matter through my bank and report my concerns to the relevant consumer protection authorities including, but not limited to, Trading Standards.

I will also conduct further due diligence into Pink Sky Trading Ltd, the company operating the Buttercup Farm online storefront, including reviewing publicly available records filed with Companies House.

Based on my experience to date, I cannot recommend this company.

On a professional note:
As a Logistics and Shipping Manager for a large international commodity trading company, I am fully conversant with the terminology and commercial obligations surrounding delivery lead times.

When a company advertises delivery as being "2–5 working days", that is generally understood by customers to be the expected delivery window and the standard against which performance will be measured.

If a company is reliant upon a third-party manufacturer, warehouse, or carrier, then commercially and contractually it should not present a definitive 2–5 working day delivery commitment unless it has sufficient control over the supply chain to consistently achieve that target.

Instead, delivery times should accurately reflect the lead times provided by the producer or delivery partner.

A more transparent and accurate statement would be: "Estimated delivery 2–5 working days, subject to prevailing production, warehouse and carrier lead times."

This would better manage customer expectations and avoid creating a misleading impression regarding delivery performance.

Ordered a replacement cover for my pergola. It was well priced and was delivered quickly. Great quality product. Very happy.

Excellent well made garden support.
My order arrived promptly and well packaged. Would definitely recommend.

Really happy with the quality of the half growhouse I ordered and the communications wuth Buttercup Farm. They contacted me to check about a safe place for the courier to leave the goods in case I was out, to avoid delay and return visits. Also, their courier ( unlike many others) found us without any fuss. It's the second time we've used Buttercup Farm for a big purchase and I wouldn't hesitate to use them again.

I had an excellent experience with Buttercup Farm. I accidentally made an error with my order, but the team couldn’t have been more helpful and resolved it straight away. They then arranged next day delivery, which was hugely appreciated.

The price of the trellis was unbeatable compared to the major retailers, and the quality is fantastic. Great customer service, excellent value for money, and a genuinely hassle free experience from start to finish. I’ll definitely be purchasing from Buttercup Farm again and wouldn’t hesitate to recommend them.

We ordered 300 round mulch mats for the base of a hedgerow. I needed them quick, so I rang them up and they offered to look out for my order and make sure it was sent out quickly. They were delivered the next day. The mats were as expected and have worked well.

Very pleased with purchase. Exactly what I needed, Good value for money and product exactly as advertised.

Good product at a good price. Very quick delivery.

Efficient service. They delivered when they said they would. The product is as described and shown on their website. I would recommend them.

Avoid this company!!!!!!!!Delivery stated 2-5 working days. When I phoned there contact number, someone would pick up and state that they would get customer service to ring back!! Happened to me two days in a row!!! Then once I phoned over 20 times they finally gave me another companies number who was going to deliver my item! Took almost 10 business days to deliver!!! Rubbish company and customer service!! Very disappointed