Bulb Bewertungen 

This 4 star rating must be ancient.
I have been dealing with Bulb for the past few years and the previous 18 month to 2 years has been an absolute joke, They are hilariously ignorant, totally unhelpful and seriously uninterested in helping in regards to all queries I have had. They ignore emails, they disconnect calls without warning, they ask for meter photos and never follow up on any issues at all. It is my job to deal with power companies and I have to say "Bulb are pathetically bad", I'd say that they're an absolute nightmare to deal with. How can a company have so many terrible people working for them? Who supervises the staff? Who manages the supervisors?
What a set up!
They need to clean house and start a new recruitment drive. Give jobs to the people who are interested in the work.
Start re-earning that 4 star review.

I am thrilled to share my exceptional experience with Bulb, an outstanding energy provider that has truly set the bar high in the industry.

From the moment I switched to Bulb in 2018, I have been consistently impressed by their commitment to excellence, exceptional customer service, and their genuine dedication to making a positive impact on the environment.

I closed my account £542 in credit. 6 Months later I get a mystery final £256 bill. With no explanation. I had a rolling tenancy agreement until I found the next place to move out. They keep asking for a change of tenancy agreement which is a document I've never had given to me when a tenancy ends. My property manager is saying I moved out on x date. They are refusing to acknowledge that. I'm reporting them to Ofgem. A company gone into administration mysteriously starts billing customers 100s of pounds with no explanation. I'll pay the £256 to not have them ruin my credit but beware DO NOT go with them. This is practically fraud. There is NO explanation for the mystery bill. I also can't download the bill.

If you need electricity, please do not use Bulb!
I have chased Bulb for over 7 months to replace an electric meter in a house gutted by fire.
Weekly emails for and 50+calls have resulted in nothing but frustration!!
Does this company make money from keeping customers on hold??
I have been cut off after explaining my situation, more times than I can count. This is a professionally insurance-reinstated re-wired property, with a UK Power Networks re-run supply, with new meter ‘tails’ all ready for an electric meter installation.. 7 months and counting, and all we have to show for it, is a new box ready for a meter to be fitted in outside the property. Dozens of emails, attaching proof from all suppliers of installations being ready, yet Bulb simply cannot do anything other than take calls, responding to emails with false promises. All they do is waste everyone’s time. Unsurprisingly, Bulb are now blocking attempts to transfer to a new supplier!! The bills are always paid and we have no arrears for gas. Please note the bill is still being paid for standing charges for a gas meter that cannot be used, whilst the property has no electricity meter.
After 7 months of reporting this, Bulb are still asking me for pictures of the meter that was incinerated in 2021!!!
Incompetency on a grand scale.
I expect someone from Bulb will email me with another apology, and do nothing to resolve the problem.
I’m tired of explaining what the simplest of problems is, or what Bulb need to do to resolve it. I’ve now reported them to the Energy Ombudsman.
I’ve spent the last month trying in vain to move to another supplier after giving up trying to work with Bulb. Everything is done correctly, yet Bulb still block every attempt to transfer the supply over to a new utility supplier.
After 23 years of property management, I’ve never come across a business so terrible!!!

Honestly Terrible experience, I’ve left my property over 3 months ago, they’re still chasing me for outstanding amounts even though they refunded me money because I was being overcharged by over £50pm, customer services keeps hanging up when I call and some workers are just unable to understand the situation, I’ve had to call over 8 times and the matter is still not resolved because the line keeps being cut off

The Bulb service is a complete shambles, from incorrect billing, wild over-estimating, appalling customer service - you name it, Bulb can’t do it.
Don’t waste your time with Customer Service or the laughable Complaints Procedure, just go straight to the Energy Ombudsman - easy, straightforward and producing results.

Update: I have finally received a response from Bulb and it is atrocious!! ABSOLUELY REDICULOUS!

>>Your account was migrated to Octopus Energy on the 12/05/2023.

Please call them on 0808 164 1088.

Kind regards,
Praveena

Do you seriously call this "good"customer service"All you are doing is giving me more ammo to provide the Ombudsman. What a joke.
_____________________________

I have found out that an agent at Bulb has wrongfully changed my meter serial number and that the initial meter exchange has never been recorded. For 4 years, they have been wrongfully billing me and when I requested the Ofgem billing code to be looked at, none of their customer services knew what I was talking about. I have raised a formal complaint letter a week ago. I have given them the courtasy of 10 working days for a resolution, and still no response nor an acknowledgment.

They then throw my account to Octopus a few days after the formal complaint was issued. Now having to email both companies, none are responding!

My account is now in serious debit because they >>adjusted<< the bill and instead of adhereing to the back-billing code.

I genuinely wished to resolve this matter amicably and restore my faith in your company, but Bulb has not demonstrate any gesture of goodwill to restore any confidence in you.

Bulb/Octopus has 6 more days to address my complaint before I raise this with the Ombudsman as this is a clear mark down for poor service.

Absolutely appalling customer service. After noticing on my latest statement that my estimated readings had gone completely off track (significantly backwards in fact!) with what was on my meter. Attempted to call numerous times after being held on the line for half an hour only to be then cut off! Emailed several times only one response and then totally ignored again.
Awful company, awful customer service.
UPDATE ACCOUNT 03425417

Rude customer services took money from my account, refunded me and then took it out again. I can't afford the amount they took out. I'm paying monthly payments aswell which I can afford each month. I've NEVER heard of a refund been given and then taken back.

I am appalled at their service. When we left supply in our old place. We were final billed. As we moved into our new place. Months later they started to debt chase us all because they put a government scheme credit of £66 pounds on when they final billed us. (mistake on their end) as far as we are aware, it was paid. We took this to the ombudsman and they sent their apologies and said they would credit the account but here we are getting debt chased (final time) before they take action and threatening us. When my partner tried to talk to them, they keep hanging up and now he is on hold to them for 30 minutes. DISCUSTING BEHAVIOUR! After threatening us and not doing their job to credit the account after they said they would. Now we can't even get hold of them.

I was with bulb but I changed over to utilita but because of the change over date bulb issued me my ebss energy support payment which I can't redeem in post office so was told I would have to have it refunded to me by wise 7 weeks later still no email so I have lost out on £67 it don't take 7 weeks for an email and refund

Bills Are Estimated & Wrong
I moved into the small 2 bed flat and I joined Bulb in 2019 and all seemed fine but over the months the bills got higher and higher going forward in 2020 - 2023 my bills was constantly having corrections after corrections and bills got higher and higher, on September 2022 credit notes was added to my account after few months of bulb investigation but from November 2022- corrections was done again and I noticed the readings on corrections was completely wrong as in June 2022 reading was roughly 65479 in by November 2022 the correction showed 60001 reading I decided to speak to someone on the phone but getting to speak to someone in UK is impossible I spoke to someone in Nigeria and after I explained the correction reading is wrong as june 2022 i gave the correct reading on the app 65479 and it’s impossible to be 60001 in November 2022 but advisor was very rude and told me it’s correct reading but I explained again what June reading was and still advisor said they was right. After few days my bill went up by hundreds of pounds from £500 odd to £1400 by march 2023 my bill was in £2000+ debt which is completely wrong and is much higher than it should be I again called to try speak to someone in UK no joy got someone again in Nigeria who was not interested in my complaint that I wanted to log, I did apply for bulb energy funding and was told that upto £2000 will be removed from my bill and I provided all relevant prof they requested and all I needed to do was wait for them to call me within few months but I never got the call I have since moved out of the property and now bulb say I owe £2823.18 final bill this has since effected me mentally where I considered ending my life but I am getting the support I need to help with my mental health stress this has caused me to the extreme I’m now on higher dose of medication,

Today (Thursday) I was due an engineering visit between 2-6pm
As stated in the email the engineer was meant to call before they arrive and let me know they were on their way.

I got a call at 13:40pm from 07921245885. To let me know he was outside.

I said I wasn’t home but will be 10 mins. Then said actually a bit longer. He said how long as he’s other appointments. I mentioned that he wasn’t meant to be there before 2pm: he said who told you that. (The email)

I then said you were actually meant to call me before you arrive. He responded. See this phone call, that’s me letting you know. Again, i mentioned that he was to call before he arrived and clearly he hadn’t. He said I’ll see you at 2.

His tone and attitude made me not want him in my house for my safety and the safety of my daughter.

I can guarantee he would not have spoken to a man like this or make them feel unsafe. I do not appreciate the anxiety and stress this man put me under. I have a small child and I’m also classed as vulnerable. He is an absolute embarrassment to your company.

I called up to complain and got no real answers apart from wait until I move to octopus. Please see the 2 phone calls about this.

I think called today. (Monday) and was hung up on.

You keep telling me it’s an Octopus problem but it’s not.

I’ve contacted the ombudsman and they also agree it’s a Bulb issue.

The service has been shocking

No gas from November new meter fitted on 22 March estimated bills house empty £400 gas bill ?

I have a smart meter since I moved to the address. Well, for bulb doesn't seems to make any difference. They are keep sending estimates. I ended paying huge bills based on their estimates. Contacting customer service simply doesn't make any difference. Everything stops when I send pictures with readings. Probably the math they have to do and the amount of money they have to return is way too much for them. In this case I am left without any options and they take advantage.
Thank you, Bulb!

Absolutely horrible company. PLEASE READ!!! They were taking £100 a week from my pay as you go meter when I should only be £50 a week as stated on my account. They told me I had two meter points which meant I was paying for 2 meters. I phoned them constantly asking for a new meter installation. They proceeded to tell me that I could not get a new meter. And they did not seem to care that I was sitting in the cold with 2 young children because of the amount I was paying. Constant emails and phone calls and they still told me I couldn’t get a new meter installed. I then decided to take it further and contacted an MP. After a few days I received an email confirming my new meter installation date from bulb!!!! For months they told me I could not get a meter. As soon as a higher authority contacts them it is no problem? They way I have been treated is disgusting they have no regards for anyone or anyone’s mental health. They should have made the date for a new installation as this was an emergency! It only took 2 days for an MP to sort it. This just goes to show they will take as much money as they can from you. Even if it means you will have nothing. Terrible company.

I signed up with this company in the beginning of Mayy, all my services were to be monthly paid.
I've gone without heat for 4 days because my account wasn't set up right, and now they say they cannot find me in the system!!
"I've been hung up on, and left on hold until time ran out. This is the worst company I've every dealt with.

I call bulb customer services to enquire about the transfer of credit from old meter to the new one after week waiting they told it will be next Tuesday and if I need credit they will issue me some and put a debt in my account, seriously what that hell is wrong with this company. They give me my own money and them put on a debt which I declined straight away. Well I am glad they are going out business.

What is so wrong with bulb is the I’ll trained rude customer service agents, they have lack of empathy training they are rude as hell and if octopus keep the same staff as bulb I will not be staying with octopus either. Explained I’m In hospital to an agent thobeka sibiya and I needed my gas balance transferred to my electricity so my shopping doesn’t go bad and the manual transfer no longer works on my app he is the fourth person I have spoken to since yesterday. He was very impatient and rude like all the other staff that work here buck your ideas up bulb you are a joke !

I'll be switching from Bulb after many years of custom solely due to the awful customer service I have received.

I am on a pre-payment meter and had nothing but issues redeeming my government vouchers at my local post office. While customer services were helpful to begin with, the service has completely fallen off a cliff and I remain out of pocket.

I am still waiting on a reply to an email from March 3rd, where I went round in circles with a customer service representative who insisted I make multiple wasted trips to the post office before escalating the issue. I was told I 'needed proof' that the barcodes weren't working. When I asked how to obtain this given that the codes are just scanned by the postmaster and if they don't work, they don't work, there was no help, just another repeat of 'we need proof', like I wasn't talking to a real human being. After hearing nothing for two months, I called up two weeks ago to follow-up and was promised a call by the end of the day. I've again received nothing. I also received no apology for never hearing back, or even an acknowledgement. The people I speak to are disinterested, patronising and have no interest in actually helping the customer. I've spent hours - and now into many months - trying to sort this out, and to no avail. I don't know how a company can get away with literally ignoring its customers when they are simply seeking help.