Bulb Bewertungen 

When I first joined this company they were excellent. Unfortunately as it's nearing the end it has become the worst energy company I've had the misfortune to deal with.
My smart meters stopped communicating over 2 months ago. Each time I contacted Bulb CS I was fobbed off with promises of "it's being looked in to", "we are aware of the problem" "It's been escalated" etc etc. None of which were true. They just spun it out until they transferred me to Octopus energy a few weeks ago.
Thankfully Octopus believe in providing a proper customer service unlike the appalling reps at Bulb. I was initially sad when I heard Bulb had folded but, after months of extremely poor service, the sooner someone flicks the light switch to the "off" position and the bulb goes out permanently the better off any remaining Bulb customers will be.

Absolutely horrendous company I have been ringing this company for 2 years now virtually begging for a final bill today is the last straw waiting for an hour and 10 mins then every time I explain all I want is a final bill they cut me off same thing happened on Friday 3 times and many more before well they can whistle now I move to Florida in 2 weeks so I will not communicate anymore I hsve all evidence and recordings of my calls and being cut off constantly I am absolutely livid good luck to them now on getting any money out of me not my bill my mums who passed over 2 years ago. If you need your stress levels taken to the limit sign up to bulb😡

Bulb ' customer service' is a joke. AI bots reply to emails and i have been holding for 45 mins... the smart meter doesnt work despite numerous complaints to get this fixed. no word from Octopus energy - we are all in limbo.

** EDITED TO REFLECT RESOLUTION **

For anybody reading this, I have left the original review, below, for full transparency.

Within a few hours of receiving this review, Taylor from Bulb got in touch and worked incredibly quickly to get this fully resolved. I think from initial contact from resolution was less than 24 hours.

His communication is immpecible, which was hugely welcomed and appreciated following my experience.

If any of the Bulb/Octopus Management Team are reading this, Taylor should represent your gold standard of customer service.

Orignial review follows:

***

To cut a long story short, Bulb moved us over to a pre-payment Smart Meter 8 weeks ago. On the old meters was a combined approx £176 of our money.

For the past 8 weeks, I have been trying and trying to get this money out of Bulb, but to no avail. Multiple emails have been met with complete radio silence.

In the meantime, without any real warning (and despite having an open complaint), they moved us to Octopus, without the credit.

Today I have, eventually, received a completely unacceptable response from Siyanda: "This account was migrated to Octopus, talk to them" - basically palming me off.

At this point, witholding this money is nothing but fraudulent.

I have every intention of taking this to the Ombudsman this week, who I hope can help with this.

A shockingly bad service that felt more like theft. We left the property that was supplied by Bulb in May 2022. They had installed a working electricity smart meter and a faulty gas smart meter. We have years worth of evidence to support this. For various reasons, during covid, our property stood empty. Electricity use was minimal and we had turned off the gas. When we left, our account was in credit and Bulb made a payment to us. The account was then closed. A year later, they decided we owed a few hundred pounds. I have phoned and emailed, I have tried using resolver, but this company are deeply immoral. I have been accused of giving false meter readings (on a smart meter?????) I have been told my bill couldn't possibly have been that low so they just added extra to it. I have requested a letter of deadlock three times for the Ombudsman, I have either been ignored or lied to and told it will be delivered imminently. I asked if I paid this sum (which I don't owe) if they would come back in another 12 months to ask for more money. In reply, they threatened baliffs. An absolutely disgusting company who invent bills to claw back profits for themselves.

Unbelievably awful
After Bulb installed a smart meter I knew all was not well when I was asked for meter readings. During the process of sorting it out, Bulb stopped my meter from supplying cheap rate electricity at night. Despite multiple calls and emails 18 months later they still had not got my meter working on 2 rates and had managed to stop it supplying automatic readings to their system. When I was told I would have more accurate bills if I supplied readings more frequently, I nearly exploded - they had installed a smart meter that they had stopped from reading night rate and supplying readings automatically. Why should I need to give meter readings? I was so angry I complained to the ombudsman who ruled in our favour and ordered Bulb to sort it out within 28 days. Imagine my surprise when I got an email in December 2022 from the ombudsman saying that Bulb had told them that the issues had been resolved when, in fact, they had done nothing. It took another 4.5 months for Bulb to carry out the ombudsman's orders by which time Bulb had cost me approx £500 because I did not have access to cheap night rate electricity. I was insulted to be offered £30 compensation so raised another complaint with the ombudsman, which Bulb tried to have dismissed. I am glad to say the ombudsman ruled that my complaint is valid. We will have to see what the outcome will be but I am glad to have been switched to Octopus. Good riddance to Bulb.

Bulb Octopus complaint no: 515914

My third Trustpilot review for Bulb/ Octopus as problem has still not been sorted out.
Since November 2022 I have been erroneously transferred ( transferred without my permission) from Octopus to Bulb, not once but three times.
I have to date sent over 90 emails to try and sort out the issue. After 6 months of trying to get moved back to Octopus I admitted defeat and transferred my account over to British Gas.
I now have Bulb on my back hassling me for payment for the time I was with them, which is fine given that they were supplying my electricity…..however as my account was with Octopus my payments were going to them.
So now I find myself in the position of having a significant amount of credit with Octopus which as yet I am still waiting to be refunded to my bank account, whilst being hassled by Bulb to pay my final bill.
I was always promised that my account would be rectified and i would be transferred back to Octopus, but unfortunately this never happened.
Despite sending emails to Bulb to try and discuss this no one ever responds.
I am loathed to pay this bill when Octopus still hold my money. In theory I have already paid for this electricity so why should I fork out again.
Bulb and Octopus have now merged….so why can’t this money be deducted from the money they hold for me.
Also Bulb are legally obliged to pay me compensation for 3 x erroneous transfers. Then more compensation for not paying me this within 10 days, and then more again for not switching my supply back to Octopus within 21 days. Yet they have given me nothing.
I really think this final bill should be waived under the circumstances. 6 months and over 90 emails of stress and inconvenience and none of my own doing. I am furious. I have never received such poor service from anyone in my entire life.
The only time anyone ever responds is when I write a trust pilot review……so here is another one……perhaps someone would like to contact me?

They don’t even deserve a 1 start rating!

Topped up £75 & then received an error message, after the engineer come out the top up had been removed from the account. I have chased this to get a refund and shared all the relevant images but constantly they hang up the phone or put me on hold for ages before cutting the line.

I was promised a call back on 3 occasions by a manager which I’m still waiting for, I’ve also sent this manager 7 emails to get an update with no reply.
I have sent 3 emails to the complaints department but had no reply.

Only option let for me is to contact Ofgem & the energy ombudsman.
AVOID BULB AT ALL COSTS!!!

After my initial post regarding the challenges I was having with securing a credit refund from Bulb I was immefiately contacted by Owen to resolved. I was called at a time that was suitable to me, my bank details were confirmed, and I receives confirmation that a refund was processed straight after the call. The service from Owen was exceptional. Thank you.

Rubbish company as have been messing my account. I have Prepay meter account and received email today that my account is in debit.

This happens six months ago as well and they apologised for mistake but it never has been rectified.
Rang customer service but after continuously waiting for 55 minutes, someone said Hello than cut telephone off.
I honestly believe Ombudsman should take notice and I am going to complain to Ofgem if no response and correction of accounts

I have been trying to get through to Bulb to take on the electricity account at a property I have taken on. When I eventually get through the people at the other end don't seem to know what to do or how to do it. They put me on hold and then I get cut off. This happened twice in a row...the third time I got through and was telling what had been happening and got cut off again. It sounded/felt like they just couldn't be bothered and just cut off the conversation rather than trying to resolve anything. Reading the other reviews I see that this seem a common occurrence with Bulb. Terrible customer service and I will be looking to change all my properties away from Bulb/Octopus to anyone else. Imagine if there were a serious issue to be resolved....there would be no chance of getting anything at all resolved with this sort of attitude and treatment of your customers. A shambolic state of affairs.

Absofuming I've been left with no gas or electricity since you changed my meters over and I'm expected to top up more when you have 200 of my money in your system somewhere. Its totally unacceptable

This company has an absolute farce of a customer service team! Every time I ring them and ask for help someone ALWAYS promises we will sort this issue today and it is NEVER sorted the same day. It's always me having to ring them and email them constantly to get anything done!, Just today I rang up for help with topping up because the meter will not accept my gas card and was told "Send an email and we will help you today" now they've shut at 4pm when their website says they shut at 5pm and suprise, Surprise no help! So now I have NO gas ALL weekend! I'm annoyed that the minimum I can give is 1 star I'd give -5 stars if it was possible!

Again still waiting on bulb to sort the mistake. There has been no contact from them at all with this.

This needs to be sorted as you were told by the ombusman we were not due any of that money as you made a mistake with the bills.

Such a stressful company to deal with.

I feel like I have to write a second review I am still waiting for Bulb to resolve my gas and electric bills for two months now, been emailing them constantly keep getting statements saying I owe huge amounts to pay dating back from 2019 for thousands of pounds. It’s totally ridiculous the stress and time I am wasting emailing this company. Something needs to be done about this company it’s not good enough! I am so fed up with complaining time and time again!

Having a dreadful time with this company. Energy debt wiped off last year( I have email proof of this). I then, receive am email this year telling me x amount is still owed, and I have been repaying towards this written off debt.
I spoke to someone who advised yes its been wiped, she'll get someone to look into why the debt has been re added and will sort out a refund.
Spoke to someone today, who told me no notes on the system then hung up on me
Called back again, to be told yes the debt was wiped, but ut was wiped this year. No it wasn't, it was last year and I want the monies back that I've paid
I've been told it's been raised today, the previous person I spoke to didn't raise a single thing. Its just stressful and not good enough

It would be great if bulb could help their customers before they hand all their problems over to another company. I've been trying for over 2 weeks to get my balance restored after they wiped off £132 of credit off my account, but now I'm sitting with 3 children (one disabled and one 2 years old) with no electric and no food because of all the additional top ups I've had to make due to their negligence.

Countless calls to customer service memebers, all of which tell me something different and promise me different things that never materialise.

So thankyou bulb for being the most shocking company I've ever had the displeasure of dealing with.

Bulb have left me without any electricity for 4 days do far.
I topped up my prepayment key with £30 and there is a problem with the reading of that key on my meter.
I have emailed them the proof, and was instructed to pick a key up from my local shop, given a no etc. None of my local shops within a mile and half radius have keys anymore as they are not provided them. Now as I am not able to walk more than a few yards due to my disability, it was tough walking round them all. I was told that there was a key over 2 miles away, however as I explained numerous times it's impossible for me to get there. I made 9 phone calls on Thursday and Friday, I was laughed at, humiliated, and told a key had been sent, now that was 3 days ago, and as it's a bank holiday it will be here on the 6th day.
They have left me, a chap with limited movement with nothing, I am incredibly angry, hungry, and have been left in this position, even after begging them to get an engineer out, or anyone to help me, I can not believe they would do this, and the final remark off the Bulb representative was enjoy your weekend cripple.

I need to make every outsider know how bad bulb customer service is at this present time. I have been in the complaints procedure with bulb for the past 5 months. Over 37 hours on the the phone, 65 emails and they have not solved it rectified anything!
I’m middle aged and this is by far the worst customer service experience I have ever received.
The customer service team are complete misfits and brush off all issues.
UK government should close them down today.

Impossible to deal with and incompetent. I've been a customer for years and started to have issues after they fitted a faulty smart metre in 2021 which still hasn't been rectified. My billing was also overestimated and confusing. Went to the Ombudsman and 4 out of 5 of my complaints were upheld but the max compensation you get from the Ombudsman is about £200 because they're are not the true independent body they appear to be. Therefore they are no deterrent to these companies and they have no incentive to behave decently. I am now still with a faulty metre, and need help to sort my billing out. They won't answer the phone and dealing with them online is painful. I put in a complaint and was sent a link to a debt charity?? They said they hoped that had resolved the issue and closed the complaint. Back to square one! I also blame Octopus for this as they should have transferred all customers by now and I can see from the reviews on Octopus that Bulb customers are not all happy and it appears that there is a 2 tier system in place with Bulb customers at the bottom of the pile. I feel it's less stressful to change supplier myself rather than wait for Octopus to shape up!