Brown Thomas Bewertungen 

They gave me an extra microwave and a cheaper version of the product I ordered. They're meant to be reputable but have made a simple order a hassle. This is after they already charge more for most of the same products than the likes of Amazon. I don't understand why anyone would ever choose them over anywhere else when most of what they have is the same as anywhere else.

Suzanne in Grafton Street store is absolutely amazing!
Came shopping with my daughter to buy some perfume at Fragrance Du Bois stand. Suzanne looked stunning, so professional, friendly and so generous with her time. Definitely a credit to Brown Thomas and certainly made my purchase all the nicer for meeting her. Thank you Suzanne you’re so iconic and made my day 🥰☘️❤️💚

Great shop. Great customer service

I have placed several online orders with BT recently and I have to say I am very pleased. The orders are dispatched and delivered promptly. On one occasion I received a product that was marked as tester not for sale. Customer service was very helpful and replaced the item immediately.

Today I was browsing for a perfume at BT grafton street and experienced an excellent customer service lead by a lovely lady, Rishita, together with a gentleman, Woody.

Rishita came up as a great expert, profoundly knowledgeable about different products from inside out, very admirable the way she educated me, painting vivid pictures on my mind about the different fragrances. Good service is findable. This level of excellence is a rarity.
Woody, the gentleman, was relentless helping me to find what I was looking for and providing solutions to address my search.

This fantastic experience has put me over the moon, specially because of the value I took from the interactions and I felt I learned new things.

Thank you,
Jonilson

I just absolutely LOVE Brown Thomas. Not only they sell goods of highest quality but also their Customer Service is just incredible. Super fast in response, super friendly and very professional. If there were more stars, I would give more.

Item arrives fine, quick delivery but it was unsuitable. Was offered the chance to have the item collected by Royal Mail but when I chose this option I was forced to use DPD. They refused to collect the item, its been with the local office now since last Thursday, no tracking, no nothing. Really let down, at this rate I will have to instigate a charge back. Dont use this company if you think you may need to return the item. Really poor.

I recently had an issue with an online order. I received a prompt response & my issue was resolved with the help of Sarah from customer services. Thank you Sarah.

I am writing to express my disappointment with the service I received at the Dior Beauty counter in Brown Thomas.

I trusted the Dior beauty advisor to professionally shade match me for both a foundation and concealer. Unfortunately, after trying the products properly at home and in natural light, it became obvious that both shades were completely wrong for my skin tone.

I returned to the counter with the products, original packaging, and receipt, hoping for understanding and assistance. Instead, I was met with extremely disappointing customer service and was refused an exchange, despite the products only being lightly used and despite the fact that the incorrect shades were recommended by your own staff.

I chose Dior because I expected luxury-level service and expertise. Sadly, this experience has been the opposite. I feel ignored as a customer and deeply disappointed by how this situation was handled.

As a result, Dior has permanently lost me as a customer. I no longer feel confident purchasing Dior beauty products or trusting Dior advisors in the future.

I hope you take this complaint seriously and review the standards of customer service and shade matching provided at this location.

I mislaid a purchase recently from Charlotte tilbury, I was really disappointed but after contacting brown Thomas they located my bag & I will be collecting it this week from security. Everyone was really helpful, thank you for finding the bag for me!

Very disappointed with my recent experience at the sunglasses section in Brown Thomas. I ordered a pair of Aviator sunglasses costing nearly €300, and they arrived heavily scratched and in very poor condition. What upset me most was the way the situation was handled by a staff member named Sofiia. I felt blamed for the damage instead of receiving an apology or understanding. Her attitude throughout the interaction came across as rude, dismissive, and unprofessional, which made the experience even more uncomfortable. I expected a much higher standard of customer service and quality control from Brown Thomas.

I ordered an Apple Watch about 2 weeks ago at this stage. I still have not received it. I have been trying to get help from customer service but so far they have done nothing but give me the runaround. Last I heard from them they would update me in 1-2 days. That was 4 days ago. No response to my last email. I am genuinely very annoyed by this situation and how poorly it is being dealt with...

Eliska in the perfume section was a star. So knowledgeable on the perfumes and super honest. Spent well over an hour talking to my friend and I on Sunday about the matiere premiere perfumes and recommended an amazing scent from commodity, Milk, that I loved. So friendly and kind and not pushy at all. My friend ended up buying a perfume that she never thought she’d wear and told me today she used it and loved it. There was another girl with long brown hair there a little shorter that was so lovely as well. We didn’t chat to her but I saw her taking care of another customer and she had a very nice attitude. Anyways lovely chat and very nice girl.

Hannah in the shoe department at Brown Thomas, Grafton Street, was absolutely lovely to deal with. She was so helpful, really listened to what I was looking for, and got me exactly what I wanted without any fuss.

We also had a really nice conversation while I was there, which made the whole experience even better. She was friendly, patient, and genuinely attentive throughout.

She is a real credit to the shoe department in Brown Thomas, Grafton Street, and I would definitely be happy to shop with her again.

Don’t get me started - ordered a pair of shoes as my size wasn’t in stock
A week later I have heard nothing of the shoes
Contacted them via a bot on website and then via instagram - many messages later I discover they haven’t got the shoes and they cannot refund me unless I go into store in person
I now have to drag myself all the way into town to get a refund for shoes I haven’t received
What sort of crap customer service is this ?
Meanwhile I’ve ordered the shoes myself from the designer and I’m receiving them in a couple of days .

What annoys me the most is the number of hoops you go through to get anyone to reply?

I was looking for a new foundation and have struggled to find what I want. I went to the Chanel counter in Brown Thomas Grafton Street, and a lady named Sam (Samantha on the receipt) helped me. She was so knowledgeable i felt comfortable instantly. She asked me what I wanted to achieve and she offered to try the ones I liked. She showed me other products that would help with the foundation and she helped me search for a lipstick too. The shade I decided on was out of stock so she kindly took my details and promised to contact me when the shade came back in! She made sure my hands were cleaned of the makeup at all times to avoid getting anything on my clothes. I left with my lovely foundation and a sample of moisturiser to try. She even offered me a spray of fragrance before I left. No stone unturned, 5 stars. I work in the industry and I must say, her level of service was TOPS. I will definitely return to Sam at Chanel in BT, Thank you for an excellent customer experience. Kara

Joey in customer services was excellent, he listened and understood the issue I was having and came to me with a solution. He was professional and the result was beyond my expectations as I was at fault. I was very impressed

I was in store on Friday with a friend as I needed to buy foundation. I went to the Estee Lauder counter as I wanted to try their double wear foundation. I was served by a lovely girl named Amy who made the whole experience easy and and positive. She listened to my needs gave me options for colours and made the whole experience feel very luxurious. She was super friendly and made me feel like she wasn't just trying to get a sale. She offered great advice on how to apply the product myself and also showed me a great setting powder to go with it. Unfortunately they were out of stock in my shade for the powder but Amy provided the details so I can come back rather than trying to sell me the wrong shade (which has happened to me many times before at other counters). As someone who also works in luxury retail i have to say Amy really shines as an excellent sales person that understands how to provide top quality service. I hope this review reaches her manager as excellent customer services should be acknowledged.

I was in BT2 in Blanchardstown today to buy Clinique skincare and to avail of their lovely gift with purchase. I was served by a lovely young lady called Amy. Even though Amy is a consultant for Estee Lauder, she was able to assist me on the right Clinique products to purchase. She was so lovely, warm, kind, with excellent product knowledge and fantastic customer service skills. She made my whole experience in store so nice and I came away feeling happy and uplifted. She also, gave me plenty of advice on other products in both Clinique and Estee Lauder. I will definitely be back to purchase more. Amy is an asset to your company. You are very lucky to have such a wonderful young lady as part of your team. I hope you pass on this review to Amy, she deserves the credit.Thank you again to Amy x

I had such a wonderful experience this morning in Estes Lauder counter in Brown Thomas Dundrum , thanks to Suzanne and Emma. From the moment I arrived, they were both incredibly attentive, warm, and genuinely eager to help. Nothing felt rushed or forced—they took the time to really understand what I needed and offered thoughtful, helpful suggestions throughout.

Their professionalism was matched by their friendliness, which made the whole experience feel relaxed and enjoyable. It’s rare to come across service that feels this personal and effortless, and they both went above and beyond to make sure I left happy.

A real credit to the store—thank you, Suzanne and Emma!