Brown Thomas Bewertungen 

Abi from Limerick was so nice and friendly. Definitely deserves a raise

I find it frustrating that you cant choose the date you want in Click & Collect. However on contacting Customer Service they kept the item for me after due date though I did keep getting emails saying my time limit for collection was up.

If I good give 0 stars I would. For a luxury department store that won’t stop preaching about how top quality their customer
service is. It couldn’t be anything more further from the truth. The Brown Thomas Customer Service Online or WhatsApp chat is completely useless. Not only does it takes ages to connect to a human agent. Of course if you are lucky enough to connect to one. But when you do end up being connected to one; it still feels like you’re talking to another
robot and not a human being. 99% of the time they completely ignore what you are asking for and just sent automated messages.

Pkge due today. Post ban has been and left. No BT Pkge. I checked the scans. It shows that a post received details of the label. That’s it. Hadn’t been given to them. Or it had and they haven’t scanned it. I got Cyprian on web chat - told me to wait a few more days. Nothing specific. Just to wait longer. I asked him to refund and I’d buy elsewhere. He can’t do that. I d to wait until it’s delivered. This is NOT what I expect from BTs

I gave constructive feedback on an experience I experienced at one if their fragrance counters. I received a prompt response from a chap called Connor and then from another member of the customer team called Siobhan. Both were very gracious and acknowledged my feedback which I appreciated.

Really friendly staff who went above and beyond to help in any way they could! A special thank you to Jack on the click and collect counter in Dundrum who did everything he could to help. Thank you!

It’s a shame I never got her name, but a lady who did my bra fitting a few weeks back was so professional, friendly and helpful. I was never pressured to make a purchase although I did go back the next day to buy some bras, unfortunately she was not there. Brilliant experience, I felt so comfortable, I had never had a bra fitting done professionally before and it was a great experience. Staff are so knowledgable!

They cancelled my order after found a present for my son and I asked for the item and they said they would not give em anything .
Very rude and overall horrible experience

Brown Thomas has had to be the worse customer service I’ve ever dealt with! Sent out the wrong product as it was an urgent household necessity it made it more frustrating. They collected the wrong one after 2 weeks. The day they collected it they send out a message saying the correct order would be delivered the following day. A week later, no order had been delivered yet! The customer service part, they haven’t a clue, they are very slow to reply, zero information is given, I don’t think they even know themselves! Shocking for a big retailer like that are.

Ordered a Stella McCartney bag which was on sale. Collected via click and collect at BT2 in Blanchardstown. Upon opening the package I noticed that the dust bag was missing, which is an important item with a designer handbag. I contacted customer service who confirmed that the dust bag was missing and a replacement was not available. They offered me a refund or 10% discount on the price I paid. I kept the bag and the refund was returned to my account within a few days. Sometimes it's more important how retailers react to a problem than the problem itself and in this case Brown Thomas provided a fair service.

Great customer service - my email was responded to promptly and my problem resolved satisfactorily

I was in Jo Malone in Limerick city today and had the wonderful Niamh help me. She was so friendly and welcoming and had such a lovely way about her when helping me. She asked would I like a hand and arm massage and I couldn’t recommend it enough. She explained everything to me about each product she used and created the treatment towards the scents that I liked.

Having staff like Niamh really makes the experience of going into Jo Malone so good!

I emailed customer service regarding an unsatisfactory store visit by a family member. I was immediately contacted by the floor supervisor,Justyna. She dealt with the matter efficiently via phone call and followed up with text message a few days later to ensure we were happy with the outcome. Such a great example of good customer service!

The BT customer service team were very responsive resolving my issue without delay. Thank you

I recently had an issue regarding loyalty points not added to account at time of purchase. The customer service team initially on the phone and subsequently through email were most courteous and efficient and resolved the matter promptly. It made me feel that Brown Thomas values my customer. Thank you.

Fantastic customer service from Shirley in Cork! So professional & helpful, couldn’t recommend enough!

Fabulous customer service.
I received an online order and needed a replacement.
I communicated over email and everyone was very helpful and efficient ..
I received my replacement very prompt as I said I needed for holidays and the delivery was escalated. Excellent

I paid extra to have a vacuum cleaner delivered today rather than in 3-5 days time.
I received only 1 communication from Brown Thomas on placing the order. They never subsequently contacted me to tell me that the vacuum cleaner had shipped, nor the tracking number.
I received an SMS from DPD telling me delivery would be between 09:14 and 10:30. It is now 12:08, nothing. As Brown Thomas did not give me a tracking number, I have no way to contact DPD about what is happening.
I contacted Brown Thomas via their online chat function - which their telephone helpline endlessly pushes you to also - and waited 20 minutes for nothing. I have my details and explained to the AI what was happening, was told an agent would connect but nothing happened. 20 minutes wasted in chat, a whole morning waiting at the door and doing nothing else because I was expecting a delivery. All because Brown Thomas cannot communicate and their help app is useless except for ensuring that they lose customers and get reviews like this.

Visited Brown Thomas with limited time and had already checked online that the Hugo Boss item I wanted was showing as in stock. From the moment I entered the store, I felt I was being closely watched by security, which made for a very uncomfortable shopping experience. At one point I even joked that if he needed to watch me so closely, he may as well come with me.

I then went to the Hugo Boss counter, only to be told by the sales assistant that the item I had travelled in for was not actually available. Between the inaccurate stock information and feeling unwelcome while browsing, the whole experience was disappointing and left a very negative impression

I would rate the customer service top class. I ordered online and Carmel dealt with a query i had promptly. I was so grateful for her kindness and efficiency. Very impressed with the Service and really enjoying my products.