Breville Bewertungen 11’227

Agent was great. The process to get the discount seemed overly complex and made me feel that Breville didn't trust me.

I spoke to two representatives and they were both very helpful. The issue was that my particular version of the Paradice 16 didn't come with the black spindle, and apparently the reps were not aware that there was a version without that attachment. By the second call, we knew something wasn't matching up and the rep was able to validate that I had a version that needed that spindle for the potato peeler attachment to work. She sent me one, and that solved the problem.

Customer service was unsure about warranty for accessories, but after a while he corrected himself and approved the replacement.

Très bon service client avec solution propoy

Rep was friendly and solved my problem quickly. Great customer service!

They seem to be very helpful, but they never resolved the problem. We have a Breville coffee maker and it overflows in order to stop it from overflowing. We have figured out to put paper towel in between the pot and the coffee maker and now we put a knife in there too that way the spring stays engaged You think that they would’ve figured that out but very expensive coffee maker and I’m not buying another one

My enquiry was pleasantly resolved first time and no hassles

closed my case without reaching out to me

The Service Representative took my information and then handled my problem in a professional and highly capable manner. I appreciated both his effectiveness and pleasant manner.

Junior was very professional and a pleasure to work with. He satisfied my needs with clarity.

Customer service was great. They were able to replace my broken beaters. Shipment was very fast.

She helped me by listening to what was wrong with my machine and accommodated me accordingly by sending me a replacement.

The machine didn’t work from day one I reached out for a replacement or return and never got a response back. Need someone to contact me asap it doesn’t work and never did…

Excellent response and follow up , replacing 3 in 1 Unit - under warranty!

Service impeccable sans discussion sur le problème

I was contacted very quickly about the issue with my beloved blender that I was missing! Experience included friendly emails and video calls. Resolution was fair and return process seems very easy. Overall, a very positive warranty experience! Would consider buying again from Breville based on this experience.

Totally useless "support" did not solve the problem

Consultant didn’t do what I asked because he was smarter, knew the workings of the coffee machine and was able to troubleshoot, analyse and choose the correct course of action, all of which made my initial, and more inconvenient to me, request redundant. Voyu was polite, courteous, kind and patient and got everything right.

The service was very helpful and informative to ensure that we had our coffee machine problem resolved quickly. We received a spare part at no cost and a helpful video link to replace the part. There was great follow up to ensure that the issues were all sorted.