Appointment was at 10.55am I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keeps to appointment times and there doe... Mehr ansehen
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Das sagen Bewerter
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Mehr ansehen
Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Mehr ansehen
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been co... Mehr ansehen
Unternehmensdetails
Über Boots Opticians
Vom Unternehmen geschrieben
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktinformationen
Vereinigtes Königreich
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4.4
Hervorragend
10'947 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
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Boots Opticians ELY, Cambridgeshire
Visited Boots Opticians in Ely to look at getting some prescription sunglasses.
Nina was extremely friendly, helpful and polite. She was knowledgeable about the products and gave me great advice on the style of glasses that suited me.
Great customer service 👏
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that Nina at our Ely store provided such friendly, helpful, and professional service while helping you choose prescription sunglasses. It’s wonderful to know that her product knowledge and advice helped you find a style that suited you well. We truly appreciate your kind words.
All went well
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that all went well during your visit. We truly appreciate your kind words and are pleased that you had a positive experience.
Staff were helpful and efficient
Staff were helpful and efficient. Everything was explained clearly and I felt confident in their hands.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were helpful and efficient throughout your visit. It’s wonderful to know that everything was explained clearly and that you felt confident in their care. We truly appreciate your kind words.
Boots opticians, Strood Kent branch.
I visited my local Boots opticians in Strood Kent last week to have an eye test. All the staff were very friendly and helpful. They explained things in great detail and advised accordingly. Thanks to, Dawn, Claire, Nathan, Judith and of course Alan "The Slayer" Slater for all their help.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Strood store provided such friendly, helpful, and informative service during your eye test. It’s wonderful to know that Dawn, Claire, Nathan, Judith, and Alan Slater took the time to explain everything clearly and support you throughout your visit. We truly appreciate your kind words.
I was on a recent trip to London and…
I was on a recent trip to London and during my stay one of the lenses of my Specsavers glasses fell out. I found that I wasn’t far from a branch of Boots (107 Longacre) who had an Optician section. I spoke to a very polite and helpful young Optician called Anna and explained my situation. She had no hesitation and told me to take a seat and took my glasses. Within a minute she returned with my glasses intact. A life saver!! I asked how much I was due to pay but she told me no payment was necessary. So a BIG THANK YOU to Anna, who helped to make my trip a memorable one.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Anna at our Long Acre store provided such prompt, helpful, and professional service when your glasses needed repairing during your trip to London. It’s wonderful to know that she was able to quickly resolve the issue and get you back on your way, helping to make your visit more enjoyable. We truly appreciate your kind words and will be sure to share your thanks with Anna.
Boots Opticians New Milton Appalling
My wife simply went to boots opticians New Milton Hants for an eye test not realising the high pressure sales force was waiting to thrust the card machine in her face at any opportunity.
She has had lens replacement surgery and has very good vision, but was thinking about a pair of off the shelf reading glasses. This is quite common with single focus lens replacements.
The staff were determined to push varifocals and kept asking other members of the team to back each other up and increase the pressure.
She does not want or need varifocals but the pressure was relentless.
My wife is 75 has hearing difficulties and was almost frog marched into handing her card over for the purchase of varifocals she neither wants or needed at a cost of £646.59p
When she came home she was in shock and very upset
We rang to cancel the sale but the staff refused our demand stating they were being manufactured 1 hour after ordering.
You have to wait 2 weeks for the glasses to be made but they said they started the process 1 hour after the purchase.
Boots opticians seem to have degenerated into some wide boy outfit that we don't recognise.
They took advantage of an old lady and seemingly ripped her off. They ignored their duty of care and coerced her into using her card and will not return the £646.59p
The experience was like buying a second hand car from Arthur Daley.
Definitely should have gone to specsavers. Will never buy anything from Boots or use my disadvantage card in their stores.
Appalling treatment of their customers in our experience
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience and the concerns you've raised regarding the advice and service provided during your wife's visit. We appreciate your comments regarding the discussions around her eyewear options, the purchase process, and the handling of your subsequent request to cancel the order. Thank you for bringing this matter to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very good service.
Very good service.
Friendly professional, and knowledgable staff
Outstanding staff: Zain, Hassan, and Chris
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zain, Hassan, and Chris provided such friendly, professional, and knowledgeable service during your visit. It’s wonderful to know that their outstanding care helped make your experience such a positive one. We truly appreciate your kind words.
Always
Always, excellent, friendly and helpful service.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that you consistently receive excellent, friendly, and helpful service during your visits. It’s wonderful to know that the team continue to provide such a positive experience. We truly appreciate your kind words and loyalty.
Charged too much for my purchase
Waited a long time to be seen for my eye test. Was overcharged by a member of staff for my glasses. Luckily i asked for the invoice and checked it and saw my discount had not been applied and asked for a refund of the discount amount.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear about the delays you experienced during your visit and that you were not seen for your appointment as promptly as expected. We also regret to learn that there was an issue with the pricing of your glasses order and appreciate you bringing this to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent customer service
Whenever I am at Boots opticians Southside Wandsworth, Ankit is very helpful and offers excellent customer service. He is also extremely knowledgeable of the product offerings.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ankit at our Southside Wandsworth store consistently provides such helpful and excellent customer service. It’s wonderful to know that his product knowledge and support continue to make your visits such a positive experience. We truly appreciate your kind words and loyalty.
I booked my son in for an eye test as a…
I booked my son in for an eye test as a second opinion after having been to Specsavers for years. Specsavers were insisting he get glasses but I didn’t think he needed them. He had the usual scans and nothing came up when we went to boots they noticed an anomaly and he was referred to a specialist and is now under the care of Moorfields oncology unit for a tumour that boots picked up but Specsavers didn’t.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our store provided such thorough care and attention for your son. While we understand how concerning this situation must have been, it’s wonderful to know that the anomaly was identified during his examination and that he was promptly referred for the specialist care he needed. We truly appreciate your trust in Boots Opticians and wish your son all the very best with his ongoing treatment.
Friendly & efficient service
I was greeted straight away by Ellie. My sight test was quick and efficient with minimal waiting. Ellie performed all the checks and was friendly and chatty throughout. The optometrist Chiquita was also friendly. I felt that I left knowing what all my options were. I was short of time to choose some glasses that day but I will definitely be returning. I would definitely recommend Boots at Rushden Lakes to friends and family.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ellie and Chiquita provided such friendly, efficient, and professional care during your visit to our Rushden Lakes store. It’s wonderful to know that everything was explained clearly, you felt informed about your options, and that the appointment ran smoothly with minimal waiting time. We truly appreciate your recommendation and look forward to welcoming you back when you choose your new glasses.
Professional and courteous
Professional and courteous
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received professional and courteous service during your visit. We truly appreciate your kind words.
Staff in Streatham branch are always…
Staff in Streatham branch are always helpful and very knowledgeable.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Streatham store are always so helpful and knowledgeable. It’s wonderful to know that you continue to receive such positive service during your visits. We truly appreciate your kind words.
Staff were extremely helpful and…
Staff were extremely helpful and nothing was too much trouble.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were extremely helpful and that nothing was too much trouble during your visit. It’s wonderful to know that the team went above and beyond to support you and make your experience a positive one. We truly appreciate your kind words.
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team friendly, very helpful, and clear in their explanations throughout your visit. It’s wonderful to know that you felt well supported and informed. We truly appreciate your kind words.
Above bar opticians was a great…
Above bar opticians was a great experience for an eye test. Such happy staff. felt comfortable, relaxed and at ease. in and out in no time at all.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had such a great experience at our Above Bar store. It’s wonderful to know that the team made you feel comfortable, relaxed, and at ease throughout your eye test, while providing friendly and efficient service. We truly appreciate your kind words.
Excellent service
Excellent service! The Optometrist, Maria, very professional and friendly!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that Maria provided such excellent service during your visit. It’s wonderful to know that you found her both professional and friendly, helping to make your experience such a positive one. We truly appreciate your kind words.
Took my mum to her eye test at Boots…
Took my mum to her eye test at Boots Opticians in Letchworth. Fantastic! My mum has alzheimers and the optician was so good at keeping her anxiety in check, explaining what she was doing all the way through. Mum was really happy as she normally finds these situations quite stressful. So grateful to the team in Letchworth!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Letchworth store provided such fantastic care and support for your mum during her eye test. It’s wonderful to know that the optician took the time to explain everything clearly, helping to ease your mum’s anxiety and make the experience as comfortable as possible. We truly appreciate your kind words and are so pleased that your mum left feeling happy and reassured.
Well had a free eyetest at Boots very…
Well had a free eyetest at Boots very professionally done. Then i go to sales to choose my glasses etc and am told i will have to pay for my test as i have had a free test within a year elsewhere! So i explain i am about to spend a little over £900 and for the sake of £30 they will lose the sale. Reply “if i do that for you i will have to do it for everyone! “ so i asked for my prescription and left. I wonder if Boots realise such things happen? LOL i replied to Boots customer care as requested but unfortunately after spending even more time on this it has come to nothing. I have sought service elsewhere as i need to order some glasses. But pleas make sure of costs before you even have a free eye test as it may not be free.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We're pleased to hear that you found your eye test to be professional. We're sorry to learn that you were disappointed with the information provided regarding the eye test charge and that this impacted your experience when discussing your purchase options. We appreciate you bringing your concerns to our attention.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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