Boots Opticians Bewertungen 

I was seen by Ella, who was friendly and welcoming, and conducted the initial tests + Q & A, and assisted with selecting new glasses following my extensive eye examination by the Optometrist Aamina. During the eye test itself, Aamina was very professional, courteous and informative. Both myself and my wife were very impressed by her competency and warm friendly personality, putting us both at ease and answering any queries we had regarding the results. We have always found the staff at the Southport branch of Boots Opticians to be very helpful.

Staff pleasant and helpful BUT store facilities very poor - again! I use walking aids (crutches and rollator) Lift not working so I had to use elevator - unsafe,,, no toilet so advised to walk to M&S (approx .2 miles) and then return to Boots…..really??? I will not be using Boots again since this was the same re toilets a year ago. I understand that staff facilities are equally poor. Clearly, care for people is low on the list for the ‘new’ owners of Boots since the situation has not improved over the last year.

A very disappointed loyal customer of the Boots brand.
The response was polite BUT unhelpful. Failure to comply with the DDA, including provision a toilet not really noted. How sad that a previously trusted UK owned company has been taken over by a private equity firm from a US giant which has overseen a decline in value of the business (as detailed by the BBC but link not allowed!). My experience might help to explain this sad state of affairs.

My 6-year-old daughter received an NHS prescription from the hospital, so we visited the Warrington Town branch to choose her glasses. The measurements needed to manufacture her prescription lenses were taken and then checked and confirmed by a second member of staff, so I left feeling confident everything had been done correctly.

When we returned to collect the glasses, John carried out a final check and immediately spotted that the lens measurements were significantly incorrect. He explained that because my daughter moves her eyes around a lot, the original measurements were significantly incorrect and the prescription lenses had to be remade.

John was incredibly thorough and professional, and I’m so grateful he took the time to carry out those final checks. Had he not done so, my daughter could have left wearing glasses with incorrectly manufactured prescription lenses. As a parent of a six-year-old whose eyesight is still developing, that’s a very worrying thought.

What concerns me most is that these measurements had already been checked and confirmed by two members of staff. I completely understand that measuring a young child isn’t always straightforward, but that’s exactly why extra care should be taken. If one person had made an error and it had been picked up during the second check, I would have viewed the situation very differently. Instead, it took a third member of staff to identify the mistake.

Unfortunately, this meant a wasted journey, parking costs, leaving empty-handed and then having to make another journey to collect the corrected glasses. What should have been a straightforward process ended up taking almost a month.

I have since raised a formal complaint with Boots because I did not feel the seriousness of the situation was fully acknowledged in store. I was advised that my complaint had been been escalated and that I would receive a response from the Senior Leadership Team within three working days. That timeframe has now passed and I am still waiting to hear from them.

We’ve now collected the corrected glasses and everything seems to be fine. Thank you again to John, he is a credit to the Warrington Town branch.

Everyone was so professional and polite especially SUNEAL,CAROL, EMMA and ROSIE

Went to sort out a crazing issue with one pair of my reading glasses. Boots Fareham were very friendly and Colin was exceptionally helpful.
Great to know there are some places that take customers seriously. 3.7.26.

Thorough eye test and both the optician and assistant were very helpful and knowledgeable

Always a great service very well looked after highly recommend 👍🏻

I love getting my specs done at my local Boots. Everyone's so kind and helpful, and very professional. They totally know their stuff.

I went there today for an eye test and I ended up complicating everything, but they were extremely good with me. And the prices are so reasonable!

So, thank you to Rochelle, Kai and Tasneem. You absolute stars. <3

tony was very helpfull in fixing my sunglasses and gave me great satifaction in customer service.

Staff were nice, they helped me look for other glasses in my price range. I'd chosen some that were pricey. But their range in the lower price were few, even the ones in the pricey ones weren't good either. I ended up keeping the original ones I'd chosen. If you're not too choosy about the style, Boots is a smaller and less intimidating place to go, but if you want a certain look then go to a bigger Opticians with a bigger section.

5* service from Boots Opticians Congleton .
Such friendly, helpful & knowledgeable staff, who put you at ease the minute you step into the store .
There's a great choice of glasses to choose from , with a budget to suit everyone's needs.
Very impressed & highly recommended .

Excellent Customer Service from Boots Opticians Team. Boots Brand Affordable Frames.

I have had several eye testes over the years, at various opticians most of which have been good but nothing outstanding. Went to Boots the opticians on Friday the 26th June in Llandudno.
The optician that attended me was James, He gave me the most thorough eye test I have ever received. He explained every action taken, including photographs of my eye balls, and explained what damage I had in my right eye, and the possibility I might require eye surgery to remove cataracts. He was positive very knowledgeable and confident.

Very friendly professional service.

Great service 😁👍. Sunny & Raja were so kind and helpful. I am normally nervous at the optitians but they both put me at ease. THANK YOU Margaret

Very helpful and friendly staff Karen and kamill dealt with me and the whole experience was smooth and easy

I use Boots Opticians and I have great faith in the team. They are all very experienced and professional. Yesterday I needed some replacement frames. Huzaifah Randera looked after me. The service from him was very quick and efficient and my new frames are super comfy too! Thank you Huzaifah!

Boots Opticians in New Milton is always great. The Optometrists are really professional and efficient, the whole team are so friendly and helpful, Roney squeezed me in without an appointment to find the perfect prescription sunglasses, and he and Cassidy were really helpful when they needed adjusting over the nose. Totally recommend.

The whole experience was positive but the actual optician was exceptional