Booktopia Bewertungen 1’254

Ordered 2 books 07/12/2025 for Christmas presents. They were in stock.

Hadn't received by 18/12/2025 so sent an email, received an auto response.

Still no books... 22/12/2025 sent another email to follow up as still didn't get a reply from the previous email .

Order was fir $94.00 and nothing from Booktopia.. I will send a refund request to PayPal.

If they didn't have the books available say so and I could have bought them from another book shop. !!!
Disappointing

Ordered book as Christmas present. Wrote two emails asking for an update as it was getting close to Christmas - didn’t get a reply.
Then two days from Christmas they said they couldn’t fill the order. If they had of responded to my first email I would have cancelled the order and gone somewhere else.
Won’t buy from booktopia again. Really poor service

Scammers! Fake reviews by Chinese and Indian review bots that Booktopia pay to leave good reviews! This company has zero integrity. They'll even go as far as falsifying postal tracking information and then delegate your email address to there spam folder when you ask about purchases not received.

First tried logging in, forgot password. They sent me a new one and I got in but could not do anything until I changed it. After doing that it wanted it again, over and over. Email with temp password said if I had a problem to log in to talk to them. How? The problem is I can't log in. Tried their chat and it said it didn't work. Gave up.
Went in as a guest and ordered and paid for a book, including absorbant postage. Status for a week and a half still says processing and they are printing me a copy just for me. Have tried contacting them three times to find out time frame and what it all means and get an email back saying somebody will get back to me. They never do. It's just common courtesy to get back to me. Since they've already gone broke once and appear to have no intention of fullfilling the order I intend to contact PayPal to try to get a refund.

Placed an order on 19/11/25 for “in stock” items which said they would be shipped within 1-2 business days and received within 1-2 weeks. I AM STILL WAITING!!!!!

I have sent 4 emails with my order number with no response. I have used the chat box to speak with “Trish” who then sent me an email which I replied to immediately and got no response back.

My books are still “waiting to be picked” and now surely will not arrive before Christmas.

Customer service is incredibly poor and resolution of problems is non-existent as nobody replies to emails.

I will not be providing my order number again - look me up and reply to any of the other four emails I have sent instead.

Customer Service is horrid. Trying to reach this company is extremely hard.
My order has been lost and I am trying to forward an email from Australia Post. IMPOSSIBLE!

Purchased a book for a gift for Xmas, great shipping arrived quickly.

Prompt delivery, the books arrived in good condition, sooner than I expected them. Fairly priced, alls good.

Looks like I'm not alone in giving Booktopia a 1-star review. I seem to be having the same experience other people are having. My order has not been processed and it's far exceeded the time promised. I contacted customer service who assured me they were processing and sending part of my order while waiting for the other item to arrive in the country. But they didn't do it (I suspect it was an exercise in managing my expectations more than anything). Customer service is unresponsive. I've been patient and polite the entire time, but I'm really appalled at this point. I ordered two children's books as gifts in plenty of time for Christmas. I'll probably go through paypal for a refund. This just reeks of scam. Once they have your money, they don't seem to care after that. I'm never purchasing from them again.

Order has been "processing" for over one month. No reply from customer service, after sending 2 emails trying to follow up.

When Booktopia flat out lied to customers that they weren't going bust, I lost a lot of money on books I had ordered when they went bust.
Fast forward to now, I decided that surely they are better now since they returned. I ordered a book that booktopia promised to arrive in time for christmas, over a week later, I still had no tracking or email about my order being shipped so I sent an email. 3 days later I got a super casual reply saying they dont have it in stocks and it will be up to 3 weeks before the supplier sends it to them...2 WEEKS OUT FROM CHRISTMAS.
THIS COMPANY ARE LIARS AND THIEVES AND I AM SO ANGRY I GOT SCAMMED BY THEM AGAIN.

Said the book was in stock and 5-10 business days. Was a Christmas present. Book not arrived and they changed it to 'backorder' on their website after I ordered it and had paid extra because no other sites had the book. Be wary if they say book is in stock and it appears to be a scarce book elsewhere because they use third parties but dont disclose that. Many similar reviews.

Extremely fast delivery, packaged very well and the prices are incomparable to other websites. I always love to order from here.

They offered a good selection of books in my area of interest (history) at good prices. Delivery was quick, even in the lead-up to the holidays. Everything arrived well-packaged and in perfect condition. Will definitely continue to use them!

I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive in 5 business days. It didnt but not to their fault ( it was burnt in a truck fire accident and quickly came afterwards).

Ordering was quick and easy with Booktopia. The books came well packaged and in perfect condition.

I ordered a gift-wrapped book (Australia, by Tony Abbott) for my sister's birthday (11/11/25), on 28/10/25.
It was delivered to an address I have never heard of.
Booktopia told me that is my problem, as I should have checked the delivery address, and it is their policy to not correct the problem.
I have bought about 10 books a year for the past 10 years or so, and have never had a problem until now, and I told them this.
Despite this, they were prepared to lose me as a customer. And they have.

Just gimme my god damn Oshi No Ko manga already gng 😭✌️

I chose to support Booktopia rather than Amazon but wish I hadn’t now. Their website claimed the book I wanted for a Christmas present was in stock with delivery within 10-15 days. I ordered in early November. Turns out not only is it not in stock, it still hasn’t arrived from their supplier and they don’t know when it will arrive. Never again.

Edit: I’ve responded to their reply below. They can’t help with getting the order any faster. I requested a refund but 5 days later, they haven’t processed it. I paid via PayPal so it should have been instantaneous.

Hi Luisa,

Email received from Australian Post advising that the item had been delivered. I checked immediately. The item has not been delivered to my address.

NOT RECIEVED
36NPQ5016676
Sent with APGL EXPRESS