Not possible to get a cash return only store credit Also have to pay £20 for a return label from the uk which is appalling in today’s world where most retailers offer free returns Because of t... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The clothing is beautiful and unusual. Be very careful when choosing sizes. customer service is very very good, but it would be nice if they offered free returns just due to the constant necessity to... Mehr ansehen
I need to return and there is no packing slip. Please send. I guess I am wanting documentation with all information. There definitely was no packing slip in the package… nothing but the dress in a cle... Mehr ansehen
Unternehmen hat geantwortet
Elle and the team did everything I needed to make sure I was wearing the amazing dress I ordered for my 40th birthday celebrations Elle, I can't thank you enough for your understanding, commun... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to BODYCON COLLECTION, your home for bandage and bodycon dresses, tops, skirts and outfit sets. From petite to plus size, find the perfect fit, for every figure. With worldwide shipping and 60-day returns, don't hesitate—step into the wardrobe you've always dreamed of today.
Kontaktinformationen
3.5
Akzeptabel
258 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von Bodycon Collection
Hi Declan,
Thank you for choosing Bodycon Collection. We’re so happy to hear you love your dress. Our goal is to find the perfect fit for every body, and we’re glad we could help.
We look forward to dressing you for your next special occasion!
Warm regards,
Head of Customer Service
Bodycon Collection
Dress was late and quality was mediocre for price.
I received the dress maybe 1-2 weeks after the intended timeline and it didn’t look like the pictures. The quality was much worse and for having spent over 100$, I was quite disappointed. I was hoping to return the dress but the refund policy won’t allow me to get my money back (only store credit) because the item was on sale. Typically this would be ok, but so many items on the website are on sale that this rule almost seems like a way to prevent customers from getting their money back. Lastly, the delay on delivery made it too late for me to get a new dress in time for my event. The only reason why I gave 2 stars was because the company replied quickly when I emailed about an update on my package’s delivery.
29. April 2025
Antwort von Bodycon Collection
Hi Eliya,
Thank you for sharing your feedback. We’re sorry to hear that the dress didn’t meet your expectations and that the delivery delay caused by Canada Post caused inconvenience, especially with your special event timing.
Regarding our refund policy on sale items, we appreciate your perspective and want to assure you that we’re committed to making things right. Our team has been in touch to better understand your situation and explore the best possible solutions, including refund options.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We truly value your feedback, and we're here to help turn this experience around for you.
Best regards,
Head of Customer Service
Bodycon Collection
Very professional website
Very professional website, lovely photos of all clothing , easy to order from
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Nikki,
Thank you so much for choosing Bodycon Collection! Thank you for sharing your feedback, and we look forward to helping you choose the perfect fit for your next special occasion.
Just let us know if our stylists can help personalise your shopping experience with us further.
Warm regards,
Head of Customer Service
Bodycon Collection
Ordered a cute dress
Ordered a cute dress. It was quick and easy as I used apple pay. Excited to get it soon!
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Karina,
Thank you so much for your lovely review and for being one of our amazing VIPs.
We absolutely love curating special bodycon looks for our customers, and we’re thrilled to hear that your ordering experience was quick and easy. We can’t wait to get your cute dress to you soon – we know you’re going to love it.
Thanks again for being part of the Bodycon family!
Warm regards,
Head of Customer Service
Bodycon Collection
Nightmare Return Process
Nightmare Return Process – Took 6 Weeks for a Refund on a Faulty Item
The clothes on the website seem nice, but my experience with Bodycon Collection was unnecessarily stressful and disappointing.
I ordered one dress which arrived faulty, and from 23rd February to 10th April, I was stuck in an exhausting back-and-forth just to get a refund. The communication was vague, the return process was slow and unclear, and I had to follow up multiple times just to receive what I was rightfully owed.
They initially refunded me only part of the amount—even though the item was faulty—and it was only after I referenced UK consumer rights and stayed consistent in my follow-ups that they escalated the refund and returned the full amount.
It genuinely felt like they did everything possible to delay the process. The back and forth was unnecessary, and at no point did I feel they took full accountability for the hassle.
Eventually, I received my full refund, but I won't be ordering again. If you're considering shopping here, be prepared to fight for your customer rights if anything goes wrong.
------------------------------
23/04/25
Response to Bodycon Collection:
Thank you for your quick response—it's appreciated, especially considering how much longer it took to receive that level of communication during the actual returns process. It does feel as though reviews are prioritised over customer service, which is something I hope improves going forward.
To clarify, I initially requested a refund for a faulty item, not a replacement. However, a new dress was sent out without my agreement, and I was then expected to wait even longer before I could begin the return process. The experience became unnecessarily drawn out—something that could have been quick and simple.
It took consistent follow-up on my part, including referencing UK consumer rights, before the correct refund was issued. While I acknowledge the refund was eventually processed, I feel it only happened due to my persistence.
I’m sharing my experience not to be negative, but to shed light on areas that clearly need improvement. I truly hope this feedback helps drive better support for future customers.
Kind regards,
Shereen
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Shereen,
Thank you for sharing your experience with us. We’re truly sorry to hear that the returns process took longer than it should have to resolve. We appreciate you being patient while our team worked through your concerns.
Our team has been in touch to understand more about your experience because your feedback is important to us. We know a complimentary replacement was sent to you, and after you chose to return that as well, a full refund was issued. Although we aimed to make things right, it’s clear the process fell short of your expectations, and we apologize for the stress caused.
We’re continuously working to improve our communication and returns experience, and we thank you for your feedback. We hope to welcome you back on another special occasion.
Warm regards,
Head of Customer Service
Bodycon Collection
easy checkout
easy checkout! i'm still waiting on shipping but i am excited.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Katie,
Thank you so much for choosing Bodycon Collection and for your kind words about our easy checkout process. If you have any questions about your order or if we can assist with anything else, just let us know!
Warm regards,
Head of Customer Service
Bodycon Collection
Love this company - so glad a stumbled across them!
Great selection of styles, in a multitude of lovely colours. Bought 2 bandage dresses which fit perfectly and are great quality!
26. März 2025
Antwort von Bodycon Collection
Hi Heidi,
Thank you so much for your lovely review and for wearing Bodycon Collection! We're thrilled to hear you loved your bandage dresses and found the perfect fit. Our aim is to help you find the perfect fit, everytime and I'm so glad we were able to do that. We look forward to welcoming you back on your next special occasion.
Warm regards,
Head of Customer Service
Bodycon Collection
What an awful experience
What an awful experience. The dress didn’t fit and I immediately mailed back and they only gave me a store credit of $40 when the dress cost $70.
24. März 2025
Antwort von Bodycon Collection
Hi Sandra,
Thanks for getting in touch! I know our team have been in contact to help clarify this further for you. Just to reconfirm, your available store credit reflects any discounts that were used at checkout and your pre-paid returns shipping label. If you have any more questions, feel free to reach out to me personally. We’re here to help!
Best,
Head of Customer Service
Bodycon Collection
Stand out dresses!
The dresses are beautiful, good quality and very reasonable priced. The customer service is excellent, responsive and timely. I strongly recommend this company
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Rebecca,
Thank you so much for sharing your review and for choosing Bodycon Collection. We're thrilled to hear that you love your outfits! Our customer service team is here to help, and we can’t wait to welcome you back again soon.
Best,
Head of Customer Service
Bodycon Collection
Ordered a cream skirt
Ordered a cream skirt, when it arrived the colour was blush pink!!
Bodycon don't offer a refund like other online companies, I'm now stuck with a skirt that I have no use for and have wasted £50+
Very disappointed and definitely will not be ordering from them again!!
26. März 2025
Antwort von Bodycon Collection
Hi Christina,
Thank you for your review and providing your feedback. Im sorry to hear about your experience and our team have been in touch to help you with a few options!
To help our customers with their purchases, we include material images to understand the finish and color, but we understand your item may not be right for you. Our team have been in touch with your pre paid return label and return options to support you with a refund.
Were sorry to hear about your experience and we're here to help with the best resolution!
Warm regards,
Head of Customer Service
Bodycon Collection
These clothes are made horribly
These clothes are made horribly. I have tried to contact your company and no one has responded. I want my money back. I will send these awful, cheap garments back with pleasure, terrible clothes.
24. März 2025
Antwort von Bodycon Collection
Hi Chelsea,
I'm sorry to hear about your experience and that your items didn't fit as expected. Our team has reached out to help you with your return process, and you do have 60 days to get your items back to us for a refund. We appreciate your patience and are here to assist you every step of the way!
Best,
Head of Customer Service
Bodycon Collection
Amazing quality
I was so impressed by the quality of of my item so supportive I could go without a bra I love my dress so much will definitely purchase another one thankyou for a quality dress in every way it’s made so happy
24. März 2025
Antwort von Bodycon Collection
Hi Jess,
Thank you so much for your feedback! We're thrilled to hear that you love your wrap dress and its large bust approved! Our team is here to help you choose the perfect fit for your figure, and we can't wait to welcome you back.
Best regards,
Head of Customer Service
Bodycon Collection
Amazing quality and you feel fabulous…
Amazing quality and you feel fabulous in their dresses
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Abbie,
Thank you so much for your review, and we're thrilled to hear that you feel fabulous in your Bodycon looks. Thanks for being a part of our BCfamily 💖
Warm regards,
Head of Customer Service
Bodycon Collection
Fabulous customer service
Fabulous customer service, dress fits perfectly
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Laura,
Thank you so much for your wonderful review. We're thrilled you love your look and that it fits you perfectly. Our team are here to help you choose the perfect fit, every time, and if you need anything else, please don't hesitate to let us know.
Warm regards,
Head of Customer Service
Bodycon Collection
The dresses are gorgeous
The dresses are gorgeous, the sizing is flattering, and the quality is excellent. Customer service also gets back to you quickly.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Lucy,
Thank you so much for your kind review. We’re thrilled to hear you love your dresses. Our customer service team is here to help you throughout your journey, and your satisfaction means the world to us! We look forward to welcoming you back.
Warm regards,
Head of Customer Service
Bodycon Collection
I've shopped at Bodycon multiple times
I've shopped at Bodycon multiple times, and it's always been a fantastic experience! Their website is easy to use, and the product images are clear and realistic, so you know exactly what you're buying. A smooth shopping experience. Highly recommend!
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Christina,
Thank you for your wonderful review.
We're thrilled to hear that you’ve had a great experience shopping with us. We aim to include product images, size guides and full descriptions on all our products so you can choose the perfect fit, every time.
Our returns hub and extended 60-day returns also make it easy to send back any returns! We can’t wait to see you again soon.
Warm regards,
Head of Customer Service
Bodycon Collection
Antwort von Bodycon Collection
Hi Irina,
Thank you so much for your kind words. We’re thrilled to hear you love your dresses, and we hope to see you again soon.
Best regards,
Head of Customer Service
Bodycon Collection
Great customer service
Great customer service. I was able to exchange my dresses with the help of your manager, Elle.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Natalie,
We're thrilled to hear that we were able to assist you with your exchange to ensure you get the perfect fit, every time. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
Best regards
Head of Customer Service
Bodycon Collection
Unfortunately not great quality
So had a bit of a delay in getting order which tbh body con collection did try to help. Unfortunately the dress when it arrived was poor quality more shein like in quality and a very different colour from the colour shown on line glad I paid sale price ! Not worth full price eyelet on back of dress fell off first time of trying on ! Won’t be buying from this company again
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Charmaine,
I appreciate you taking the time to share your thoughts with us, and I’m sorry to hear that your dress didn’t meet your expectations this time. We strive to provide clear images and detailed descriptions for each of our products to ensure our customers are fully informed.
Our team has been in touch to organize a replacement and refund, as your satisfaction is our top priority. We value your input and if there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best wishes,
Head of Customer Service
Great experience always the best…
Great experience always the best quality clothing
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bodycon Collection
Hi Erin,
Thank you for your feedback! We’re excited to have you as a BCVIP and are dedicated to ensuring that each experience you have with us is unforgettable. If there’s anything specific you’d like us to offer or improve in the future, please don’t hesitate to reach out.
Best,
Head of Customer Service
Bodycon Collection
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