Bobcares worked with me to address the latest cPanel vulnerability alerts. We applied patches to the kernel and locked down access to my server from the outside world. They responded immediately to th... Mehr ansehen
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Das sagen Bewerter
These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... Mehr ansehen
Unternehmen hat geantwortet
We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Kontaktinformationen
202 E Earll Dr #410, 85012, Phoenix, AZ, Vereinigte Staaten
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4.9
Hervorragend
522 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Bobcares are incredible!
Bobcares are incredible. I run a medium size SAAS company, and Bobcares handle all monitoring and management of our servers. If there is ever an issue, they have usually sorted before I am even aware. They give me peace of mind, and are always great to talk to, with near instant response times.
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Chris,
It's great to hear that you had a wonderful experience with the infrastructure team @ Bobcares. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. Our infrastructure team will be available round the clock should you need any help.
All the very best to you and to your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Quick and satisfactory resolution
20. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Zack,
Thank you very much for the 5-star feedback. We are so glad to be of assistance to your business. We will always be available 24x7 should you need any further assistance.
Regards,
Sruthi S
Quality Manager
Bobcares
A raving fan!! Azure server management
I moved over to Bobcares a few months ago for our azure server management. I had low expectations, but after my server admin quit on me last minute I needed a temporary solution until I found another administrator. ( I am not technical so I couldn’t manage).
Well wow! Bobcares went from being a temporary solution to a permanent one and I am a huge raving fan. Their support is amazing, I mean amazing. The best I have ever seen. Plus they can do a lot more than what we anticipated, they just helped fix an e-mail issue on the server I was clueless about.
They have my business indefinitely and I am now a raving fan!
21. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Sarah,
Such an amazing feedback made our day! Thank you so much for the wonderful feedback. You started the journey with Bobcares in Dec 2022 and I can see how the specialized team @ Bobcares handled the tasks on your servers.
We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission.
Once again, thank you for the feedback. All the best wishes to you and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Emergency properly handled
The team handled our emergency hacking case properly, and provided detailed and useful information within less than 8 hours !
3. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Alex,
I am extremely grateful that you took the time to send us your feedback about the emergency service we provided to you. Customer satisfaction is our top priority and we always strive to provide that.
We are always available 24x7 should you need any help in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
They really make you feel a VIP
A very competent and attentive service. They were responding to my ticket in minutes, constantly updating me on the progress of the job. They also gave me direct access to their technician on chat. I have a Proxmox node which wasn't booting and had been down for hours before contacting them for emergency support. Their technician solved the network issues with great efficiency, liaising with my network provider as needed. My server was finally up and running again two hours later. I also had issues with user quotas in my linux containers and those were solved quickly and competently. Overall, couldn't be happier with the result and the VIP service I got.
5. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Morris,
Thank you for your awesome review. It means a lot to us that you took the time to share your thoughts in a detailed manner. We are glad to hear that the performance of our Infrastructure team @ Bobcares exceeded your expectations. You have left a smile on the faces of our whole team with your comments.
We understand that time is of the essence when server issues pop up and do everything we can to act quickly and decisively. We love what we do, and are always around to help with your server issues 24x7.
Regards,
Sruthi S
Quality Manager
Bobcares
I had been pulling my hair out for…
I had been pulling my hair out for nearly a day with an issue. They fixed it in 30 minutes.
16. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Trey,
We are glad to see that the skilled engineers at Bobcares were able to resolve the issue so quickly and put a smile on our customer's faces.
We have been in business for a long time, and that accumulated experience is something we are really proud of. Our team is always available 24x7 should you need any further assistance.
Regards,
Sruthi S
Quality Manager
Bobcares.
great experience
great experience, can solved our problem
16. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Tan,
We are glad that you were satisfied with our services. Your feedback is appreciated, and we are always available 24x7 should you need any help in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
We needed some DNS issues solved and…
We needed some DNS issues solved and Bobcares had it fixed within the hour. Excellent service!
11. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Robert,
Thank you so much for the awesome feedback. It fills us with pride to know that our service is valued by our customers. We strive to be the best we can be every day.
Regards,
Sruthi S
Quality Manager
Bobcares
Powerful support!
Abhiram was able to solve a complex problem that was completely out of my swim lane. Thank you!
5. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Daryl,
Thanks so much for taking the time to leave us a 5-star rating.
I will surely share this praise with Abhiram. He will be more happy to know that his service put a smile on our customer's face.
We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level.
Should you need help in the future, we are just a call or click away. Simply click the Chat button on Bobcares.com. We are always available 24x7.
Regards,
Sruthi S
Quality Manager
Bobcares
Email issues after changing DNS and Hosting Provider
I was having issues sending and receiving company email after changing DNS servers and Hosting provider. Bobcares quickly fixed the issue! I am now still able to use the same Hosting provider and DNS while still using the same email!
29. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Harrison,
Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful in solving the email delivery issue and your requirement was completely solved.
More pleasure to know that our customers are delighted with our service.
We are always available 24x7 should you need any help in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobacres - Good experience in SSL Installation
Hi, We have approached Bobcares for installing SSL certificates and their actions were time bound, after getting required credentials they made it in just 1 hr.
Regards
Mohan
24. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Alexander,
Thank you so much for your feedback! We are glad Bobcares engineers were able to quickly resolve the SSL issue on your server. We will definitely share your feedback with our team.
Don't ever hesitate to reach out, we are always here to help.
Regards,
Sruthi S
Quality Manager
Bobcares
Great technical support team.
23. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Nathan,
Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful.
Regards,
Sruthi S
Quality Manager
Bobcares
I'd rather be at the dentist having my teeth pulled.
Hard to gauge the if the reviews here are real or not. Or perhaps some clients get good service while others get horrible service. Personally I'd rather be at the dentist having my teeth pulled.
I bought:
Limitless Server Management @ $1068
Emergency Support - 5 Hours @ $445
All in One @ $129/mo
Forced to by Limitless Server Management, no server set up included in All in One. Yet, they are fine charging me for it without having a set up server.
I have a single server with BobCares, and they've now spent an entire month setting it up, and they're still no done.
Server Install requested: 08/11/2022 (23:16)
Server install botched, requiring OS reinstall, restarting: 10/11/2022 (08:04)
Server Install Part 2:
constant problems, as if they've never set up a server in their lives.
Server Install Part 3:
I request X, they install Y, complete disregard for my onboarding documents, complete disregard for requirements outlined. And a mind blowing amount of rework (all billed of course)
Server Install Part 4: currently 14/12/2022
- paying for AIO, yet lack server required for AIO
- team has spent 24h 18m ($720.89) and set up is still incomplete
The last few days pushed me over my limit!
I requested access.log and error.log be automatically created under the /log/ folder in the user's domain. We're on day 5 now and this was escalated to 'team lead' to check.
Frankly, I can not comprehend how this company has any clients (or why my experience is so horrific compared to others). If this is simply a results of 'low priority or low value client' stop offering the service and focus on your existing client base.
14. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Grant,
Sorry to hear that you are not satisfied with the service we provided. I accept that our server administration team in this case did not work to the normal Bobcares standard.
Let me clarify that for the server setup task, the team took 16 hours and 8 minutes as billable time (not, 24 hours). I understand a few delays occurred due to an unexpected surge between Nov 11th till Nov 14th. As Bobcares always value our customer satisfaction, we reverted the credits back to your account.
Grant, I opened a ticket for you where I explained the corrective measures moving forward to address all your issues.
Regards,
Sruthi S
Quality Manager
Bobcares
Very friendly support backed by very…
Very friendly support backed by very competent technicians in server administration.
25. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Sebastian,
Thank you so much for your 5 star review. We are so glad we could help out when you needed help with your server issue. Servers can behave unpredictably due to a variety of reasons. Getting the right people on the job is so important so that they can get in there and diagnose the problem and solve it in time. We are so happy we could help you.
Regards,
Sruthi S
Quality Manager
Bobcares
The support is always informative &…
The support is always informative & timely. We fully recommend BobCare's dedication and efforts. Rino the concerned engineer for our recent task was helpful in this particular case.
15. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Shamil,
Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful.
I will surely share your feedback with Mr.Rino and he will be very much pleased.
Regards,
Sruthi S
Quality Manager
Bobcares
Quick response as usual
Good service always with a quick turnout
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Thisara,
Thank you for your valued review. We are glad our team was able to quickly resolve the issue. Don't ever hesitate to reach out, we are always here to help.
Regards,
Sruthi S
Quality Manager
Bobcares
Very, very bad service!!!
Very, very bad service! First learn what "Urgent support" means!
My site was ddos attacked and searching for information I came across bobcares.
I saw that there is an option on their site to order urgent support and was expected to receive help within 30 minutes as written on the site.
I paid $218 for urgent support of my server and after two days they wrote to me.
Fortunately, during the two days I was waiting for them, I was able to solve the ddos attack problem myself.
They still offered to look at what happened, I agreed, provided them with the logs from my server and the conclusion was that the google bots made too many requests, they asked me if they could block them.
This amazed me, because if they were really the experts they claim to be, they would have realized that the problem was not the google bots. My site has a lot of traffic and google bots crawl it all the time, if they get blocked I will lose my indexing and all my SEO work will go to hell!
I have currently requested a refund and I was refunded.
These people are inadequate and the services they offer do not correspond to reality! Total waste of time!
17. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Ivan,
I am sorry to hear that you are not satisfied with our service. You purchased an emergency service to solve your DDoS issue. As our team explained to you, resolving DDoS issues at the application level isn't easy and there are limitations. Similar attacks need to be resolved by blocking the malicious requests before they reach the actual server, or else they will consume server resources and bring them down or increase the CPU load. This is the reason why the team suggested Cloudflare and a server firewall. However, you did not want to implement them.
As you are not happy with the service offered, we readily provided a refund of the full value that you have spent with us.
Regarding the delay in priority service, we noticed that you opened the ticket to the non-priority queue which broke the guaranteed response of 30 minutes. I also accept that there was a delay from our side in the next follow-up.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares offers great help for…
Bobcares offers great help for affordable prices. They helped me with my webmail problem
17. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Marcel,
Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful in solving you mail issue.
We are always available 24x7 should you need any help in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Wonderful service
Impressive service with amazing people that do everything in a very professionnal way.
15. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Juan,
Thank you for your valued review.
We are so glad we could help you out with the issue you reported regarding MySQL error. Our round the clock team of support engineers are always available should you need expert help anytime.
We appreciate your kind feedback.
Regards,
Sruthi S
Quality Manager
Bobcares
Laravel site not loading correctly, issue resolved by Bobcares.
I was having an issue with getting a Laravel site load correctly and had tried several options that were not successful, i reached out to Bobcares and they took care of the issue instantly. The response was extremely fast, they added the .htaccess file that was missing which resolved the issue. The good thing with Bobcares is that when they resolve an issue they even tell you how they did so. I highly recommend them. Job well done 👏
11. November 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Eddie,
Thank you so much for your kind words and praise. We are very glad that our infrastructure Management Team @ Bobcares fixed your Laravel site quickly. We will definitely share your praise with our team.
Thank you for your review and for your continued business.
Regards,
Sruthi S
Quality Manager
Bobcares.
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