Bobcares worked with me to address the latest cPanel vulnerability alerts. We applied patches to the kernel and locked down access to my server from the outside world. They responded immediately to th... Mehr ansehen
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Das sagen Bewerter
These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... Mehr ansehen
Unternehmen hat geantwortet
We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Kontaktinformationen
202 E Earll Dr #410, 85012, Phoenix, AZ, Vereinigte Staaten
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4.9
Hervorragend
522 Bewertungen
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After a fantastic experience, it fell apart quickly
After an initial fantastic experience, it all fell apart. I even wrote a review outlining that experience.
Since that initial review, Bob Cares has:
1) Incorrectly handled server management tasks resulting in downtime and lost customers
2) Missed numerous support tickets resulting in unhappy customers
3) Offered a refund, but after giving them an additional chance to right things, refused to refund un-used administration hours
4) Were unable to escalate tickets internally to different support levels
5) Always blamed the end customer for issues they were having. Rarely found the right resolution and just escalated all tickets to me.
6) Tried to upsell me additional services upon cancelation
7) Billed me after cancellation, and still cannot cancel the account in full. I had to cancel my card.
In short, stay away; you might get lucky and get a competent service once, but it will be terrible over time.
5. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Anthony,
As per your review, and several emails between us about these specific issues, I’ll address specifics and other points below.
1. If you are referencing the server migration at the end of December 2022, we would like to bring to the attention of the readers here that while there were some glitches during the migration, Sherin (our server admin lead) and I met with you in January 2023 to discuss these issues and take corrective action. I trust you recall the meeting, and that you were pleased with the steps we took to improve the service quality. For your convenience, the meeting minutes of that call were provided to you, so you can recall the positive nature of that call in relation to the actions and feedback.
2. For your other points, I would bring to the attention of the readers that a) You acknowledged our efforts and improvements in your feedback on March 18th via ticket #230171: "Overall it has been good, we had some rough patches but we have gotten thru them and the QC managers always are able to correct the problems." We had not had anything else suggested anywhere else.
3) Regarding being “offered a refund”, we did provide you with a partial refund and that was processed already so I do not believe it was just offered, we offered a partial refund even though we had no obligation to do so as we thought it was appropriate.
4) We discussed this on the call on Jan 24th at 7 AM CST.
5) I believe this is in regard to the WordPress issue. We’ve tried to prove to you that this was not us. We’ve asked for logs if you believe this was us. We stand by our point that we were not the party at fault for the WordPress auto-update issue.
6) Since April 6th, I see that you have interacted with only two people in the business, myself and Visakh. I discussed this particular point with Visakh and we were not able to find a place where we tried to upsell you additional services since this point.
7) As I see, you raised the cancellation on April 6th, after the WordPress ticket. We have not billed anything since that point.
We take every piece of customer feedback seriously. Whenever there was an issue, we investigated it and you provided us a positive feedback with regards to our QC process per 2) above “QC managers always are able to correct the problems.” We take QC seriously and we get on calls/interact with any customer that has anything but a stellar service until we receive positive feedback. We’ll always do that for every customer, new and old. I’m sorry you feel this way in regard to our service.
Regards,
Sruthi S
Quality Manager
Bobcares
they knew what they were doing and…
they knew what they were doing and fixed my issue very quickly
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Dan,
Thank you for leaving us a 5-star rating and for sharing your experience with our team.
It is always rewarding to receive positive feedback and know that we have met our customers' needs.
We are grateful for your business and look forward to serving you again in the future. If you need any further assistance, please do not hesitate to reach out to us.
Regards,
Sruthi S
Quality Manager
Bobcares
It is nice to have the correct people…
It is nice to have the correct people watching your back. In moments when things get complicated, when problems start showing up, and when time is not enough. Bobcares support team gave me so much when they took care of the most critical and time-consuming tasks.
Not only advising when some values are wrong in the monitoring system but taking care of and fixing the issues, or when a new server needs to be installed and configured.
I absolutely recommend to anybody to get their services.
26. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Ernesto,
Thank you for sharing your great experience with us! It is always gratifying to receive such glowing feedback from our valued customers.
We are delighted to hear that our support team was able to provide you with the necessary assistance when things got complicated and time was running out. Our support team takes great pride in going above and beyond to ensure our customers receive the best possible service.
We appreciate your recommendation to others and we will continue to work hard to exceed your expectations.
Thank you for choosing Bobcares and we look forward to serving you again soon.
Regards,
Sruthi S
Quality Manager
Bobcares
Great response time with a proper solution.
Great response time and able to get things done. Bobcares is great.
21. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Matthew,
Thank you very much for your 5-star feedback! We appreciate your business and are always here to assist you with any future needs you may have. Thank you again for choosing Bobcares!
Regards,
Sruthi S
Quality Manager
Bobcares
BobCares really does care!
BobCares.com assisted with a server migration for Plesk. Support was terrific from the first email to the completion of this task! The price was also very reasonable. I highly recommend this company!
21. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Rob,
Thank you for taking the time to provide such a glowing review of our services. We are glad to hear that your experience was no exception. Our Infrastructure team @ Bobcares is dedicated to ensuring that each customer receives the best possible service from start to finish, and we are delighted that this was the case for you.
We are also pleased to hear that our pricing met your expectations. We strive to provide competitive pricing while maintaining the highest standards of quality and service.
Thank you again for your kind words and for recommending our company. We look forward to serving you again in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Always responsive
High priority response that they took care of in 90 minutes. This is the 4th time I have used them and are well worth the cost.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Billy,
Thank you so much for your amazing 5-star review! We are even more delighted to hear that you are a repeat customer and that our services have been worth the cost for you.
Thank you for choosing us for your needs, and we look forward to serving you again in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Bob cares provides me with both on…
Bob cares provides me with both on demand and routine server maintenance. The excellent service is fast and accurate . This time it was WordPress migration
2. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Shani,
Thank you so much for sharing your positive experience with us! It's great to hear that you are satisfied with the on-demand and routine server maintenance services provided by our team @ Bobcares.
We take pride in delivering fast and accurate service, and happy to know that your recent WordPress migration was successful. We always strive to exceed our client's expectations.
We appreciate your confidence in our team and our services, and we are committed to providing you with the support you need for your server maintenance needs. Thank you once again for your feedback.
Regards,
Sruthi S
Quality Manager
Bobcares
Integral Part of Our Team
For the past 4 years I have been very satisfied with the quality of work received from Bobcares. They have done a great job managing our servers and providing us with support when requested. I also appreciate all the recommendations they give me when I am uncertain on how to resolve an issue. Bobcares is an integral part of our team.
9. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Paul,
We are glad to receive your wonderful 5-star review! It's been our pleasure to have been a part of your team for the past 4 years, and we appreciate the trust you have in Bobcares to manage your servers and provide you with the necessary support.
We are delighted to hear that our infrastructure team @ Bobcares has been able to assist you in resolving any issues you may have faced and that our recommendations have been helpful. At Bobcares, we are committed to providing our clients with top-quality service.
Thank you once again for your kind words and for recognizing our hard work.
Regards,
Sruthi S
Quality Manager
Bobcares
The team at Bobcares really came through!
The team at Bobcares really came through when my website was broken. Their professionalism in customer service and tech support exceeded my expectations! I’m really grateful to have come across this company and I intend to continue using their services as needed in the future.
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Mark,
Thank you for taking the time to leave such an awesome review! We are glad to hear that the infrastructure team @ Bobcares was able to assist you with your website issues and provided you with exceptional customer service. We are proud to have exceeded your expectations and we appreciate your business. We look forward to providing you with the best possible service in the future. Thanks again for choosing Bobcares and we are always a click away should you need further assistance.
Regards,
Sruthi S
Quality Manager
Bobcares
Fast response and effective fix put in place!
I'm very pleased that we've chosen to work with Bob Cares support team. They were able to resolve a difficult to find server issues in just a couple of hours. I'm going to continue to work with them for many years to come.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Gabe,
Thank you for sharing your experience with Bobcares. Our team works hard to ensure that our clients receive the best possible support and service, and we're delighted to hear that our efforts have met your expectations. We appreciate your trust and loyalty in continuing to work with us, and we look forward to serving you for many years to come.
All the best wishes to you and to your business.
Regards,
Sruthi S
Quality Manager
Bobcares
The service is excellent
The service is excellent. Thank you very much for your help.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Diego,
Thank you so much for taking the time to leave us a five-star review. We pride ourselves on providing exceptional customer service. If you need any further assistance in the future, please don't hesitate to reach out to us.
Regards,
Sruthi S
Quality Manager
Bobcares
a great solution approach and a great…
the site is great both in registering and supporting live help, I would like to thank the staff Aswathy Gopan a lot.even after the procedures, they constantly wrote from the social account, checked the situation. the best site of 2023
31. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Yasemin,
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with Bobcares throughout the registration process and beyond.
We take great pride in providing excellent customer service and are delighted that our team was able to exceed your expectations. Thank you for choosing our site and for your kind words - we look forward to serving you in the future!
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares does an amazing job on support
Bobcares really does an efficient job for hosting companies, when the problem is big we leave it to them, their 24/7 support is amazing with instant responses, it really pays every price when you need professional support.
31. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Bryan,
We are really glad to see such awesome feedback from you. Our team works tirelessly to ensure that we provide professional and reliable support to all of our clients, no matter the size of the problem.
Thank you again for your kind words and for choosing Bobcares. We look forward to continuing to provide you with top-notch service and support!
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares about service
We have the monthly support package for our VPS server and several sites. It's embarrassing how much we use Bobcares, though each time they are quick to fix the problems. Highly recommended.
25. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Bob,
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you are happy with the monthly support package for your VPS server and websites and that our team has been able to quickly resolve any issues you have encountered. We take pride in providing top-notch support to our customers, and it's always great to hear that our efforts are valued.
We appreciate your recommendation and look forward to continuing to provide you with excellent service in the future. Don't hesitate to reach out if you need anything else - we're always here to help!
Regards,
Sruthi S
Quality Manager
Bobcares
Best support service for providers
I contacted Bobcares about a problem I was having with a server where even the restores were having problems. I had found solutions that temporarily worked but then didn't work properly. In between I also changed the web control panel and operating system.
The bobcares technicians helped me to the top and managed to restore everything.
Excellent!
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Michele,
Server restoration is always a complex task, where unforeseen issues may come in between. The server management team @ Bobcares is handling such issues day to day and they are skilled in achieving the results. Thank you so much for the time and effort that you have taken to give us a 5-star rating for the service provided. These comments really mean a lot to the team who worked behind the task. The service we provided will be worth it when our customers will be delighted.
Bobcares team will be always available round the clock should you need any further help. All the best wishes to you and your business.
Regards,
Sruthi S
Quality Manager
Bobcares.
Excellent communication & service
Despite experiencing a problem which was very difficult to quantify, the team were able to resolve it very effectively. Furthermore, they provided further information and took additional steps to avoid re-occurrence. Throughout the process the communication was excellent despite the uncertain nature of the issues being worked on.
12. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Ryan,
Thank you for your valuable feedback and for taking the time to post this review.
We are glad to know that you are happy with the proactive preventive measures suggested by the team. I will surely share your feedback with the team. Our team is always available 24x7 should you need any further assistance.
Rregards
Sruthi S
Quality Manager
Bobcares
Best Server Management Team
I've been using Bobcares' Server Monitoring and Management service for over three months now, and I'm very impressed with their level of expertise and responsiveness.
Their team of server administrators has been able to quickly resolve any issues that have arisen, from server downtime to software updates and security patches.
They are always available and quick to solve any issues or problems that happen to the server, with the dedication to providing timely and effective support.
Overall, I highly recommend Bobcares' Server Monitoring and Management service to anyone looking for reliable and expert server support.
12. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Pahalavan,
Such a detailed wonderful comment really means a lot to us. Thank you very much for the 5-star feedback. We are really happy to know you are delighted with the proactive server management service provided by the infrastructure team @ Bobcares.
Looking forward to a long term business with you.
Regards,
Sruthi S
Quality Manager
Bobcares
Very nice and fast response.
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Panagiotis,
Thank you very much for your feedback. We are always available 24/7 should you need any help.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares technicians quickly solved some email issues...thanks!
Bobcares technicians efficiently diagnosed several email server problems, applied fixes and tested it worked OK. As one concrete example, some emails to my company from Gmail accounts weren't making it in, which meant clients were unable to communicate with me. Bobcares found the cause, and had to comment out one of my spam filters to fix. Then the client's emails started coming through.
28. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Antony,
Thank you for such a detailed feedback which proved how Bobcares value our customers by providing 100% quality service. I am really thankful for the awesome feedback and I will share this with the team.
Thank you for your continued business with Bobcares and I wish you all the very best.
We are always a click away should you need any help.
Regards,
Sruthi S
Quality Manager
Bobcares
Very thank you to Bobcares team for helping me!
Very thank you to Bobcares team to solve my big issue after migrating my website and data between two hosting server.
24. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Bobcares
Hi Anthony,
I am very happy to see that Bobcares becomes a great relief to our customers. We are really proud of our infrastructure team as they were very keen and specialized in solving server issues. I will surely share your feedback with them.
Thank you and best wishes to you and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
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