Bank of Ireland Bewertungen 

⭐ **1 Star – The Worst Banking Experience I’ve Ever Had**

Bank of Ireland is genuinely the worst bank I have ever dealt with. The customer service is appalling, the processes are unnecessarily complicated, and getting even the simplest task completed feels like an impossible challenge.

There are countless phone numbers, and whichever one you call, you seem to end up being passed from pillar to post. You’re told to contact your branch, speak to your relationship manager, or get in touch with your business manager people who, in my experience, seem to be impossible to reach. Despite trying repeatedly over the years, I have never managed to get hold of the people I’m supposedly meant to deal with, and I cannot recall ever receiving a promised call back.

I have spent **over two years trying to arrange a business overdraft** and still haven’t managed to get the application process properly moving. Every call brings another promise that someone will call me, send a form, or follow up by email. Almost without exception, nothing happens.

For basic tasks, you’re often sent outdated paperwork that has to be printed and posted, or told to visit a branch or contact someone else. There is no clear ownership, no accountability, and seemingly no interest in actually resolving the customer’s problem.

The constant runaround, empty promises and complete lack of follow-through are incredibly frustrating. Banking should not be this difficult, particularly for a business customer who is simply trying to access basic financial services.

**I would strongly advise other businesses to think twice before banking with Bank of Ireland.** Based on my experience, I would avoid them at all costs.

It would be lovely if you actually let me open my account there! I’ve been trying for over a month now and you guys keep asking me for documents I don’t even know what they are! “What’s the purpose of opening an account?” WELL MAYBE IT’S BECAUSE I FREAKING LIVE IN IRELAND!!!!!!!!
Or you want me to keep receiving my salary in cash and not pay any taxes on it??? I’m trying to do everything correctly here but you’re making it difficult!

I applied online to open a current account filling the online application for current account. Every thing went smooth finished and my application was submitted. After two working days I was told my new current account has been declined, and I can appeal against the decision. I appealed against the decision within 30 working days. I phoned the BOI customer service as i did not here anything from them about why my bank account was declined, i was told that if you have more than three bank account they have policy of not opening a current account even though my credit score was 729/1000 of which i checked this using Equifax.co.uk which they allow customers check their credit report for 30 days free of charge. I stated during my telephone call to customer service why this not stated on their web site BOI. I was told this stated in current account terms and conditions. Their telephone system BOI automated and when you are transferred to another department, you get put through to same options over and over again making the whole process frustrating. If I had knew this was the case I would not have wasted my time opening current account with this bank of Ireland. Their staff take ages to pick up phone call I literally hade to wait 30 mins and I was the first caller to customer service on the que. If I had to rate BOI automated service I give -1 out of five stars.

BEST BANK IN IRELAND!The staff are excellent and always helpfull.Thank you AIB!

This is the slowest bank I erver saw. Imagine taking ur money out ur account and u have to tell themm 2 days before. Imagine coming to the bank every single dckin day and the plucking cash machine it's not working. No surprise, it wasn't working for the last 12 weeks. Boi it's a fkig shithole

The banking license should revoked. Well known as worst bank in Europe. It lives up to its reputation consistenly. my brother who worked on their software described it as a college software training technology from.1990 dressed up as a banking system. Ultimately GOVIE permits this shameful bank to hold the national name.

By far the worst bank to deal with. In my occupation I deal with many different banks to make bulk file payments. Bank if Ireland has the messiest banking system of all banks. You have to log into 2 separate portals just to upload 1 file. Then there's a third portal for admin. Very amateur. Steer clear if possible. There costumer support based in India is abysmal too. If I could give zero stars I would.

Getting my money out of the Bank of Ireland is getting harder by the week. After 4 customer service reps and 30 minute calls that finally dropped....I am still unable to increase daily limit to move to a more competitive bank. When will they upgrade their systems and get into the 21st century? Designed to keep hold of our money!

Trying to apply for a mortgage and this bank takes 7 to 10 days to give us a printed statement of account (no digital version available). And then they send us the wrong one. What year is this? I'll steer clear of this bank still operating in the stone age.

They randomly took €580 from my account to pay a company I had already paid. I've tried emailing and calling BOI, if I actually do get through to someone, it's impossible for them to understand anything being said.

I applied to open a deposit account with BOI. Documentation required including letter from utility or financial institution showing address for confirmation. I sent a letter from BOI thinking it was guaranteed ok. Guess what, it was rejected without explanation. Their own letter!!??

This is an awful company.

My younger brother died at the age of 31, unexpectedly. My mother and father had to deal with his estate while grieving. Thankfully my brother had insurance that paid off the mortgage on his death. The Bank of Ireland held the mortgage and stated that there would be an early repayment charge of circa £3k that would be payable, because his mortgage was being paid off early (because he died!).

We researched other companies - waiving the ERC in the case of death, is standard practice and considered part of consumer duty. Despite polite calls and emails, and then later formal complaints, the Bank of Ireland refused to waive it, and it's payable.

Whoever in their senior team has set this policy should be ashamed of themselves. The bank has been paid interest the whole time, made their money, and it was towards the end of the mortgage term so they had little to gain apart from rinsing a few extra thousand pounds from a grieving mother and father.

Never mind the moral failing here, from a business perspective this is self-defeating. No-one we ever speak with will borrow from the Bank of Ireland again.

Disgraceful Cusomer Service - have spent literally hours on the phone since 16th September when a transaction on my credit card was supposed to have been stopped - account was frozen and I got new credit card - I was assured on my first of many calls that transaction was not processed, but it was - when you phone and EVENTUALLY get through all the recorded bits and reach a real person they will engage but have no clue and transfer you to someone else who doesn't have a clue and again to someone else - after all this they hang up on you when being transferred yet again - spoke to one person who told me to text 'dispute' which I did -you have to fill out all parts to get any action and upload invoices etc.when a company is trying to scam/steal from you this information is not readily available - I did type out a full document explaining what happened but of course that would not suffice - you cannot reply to these emails (why not?) Overall I am more annoyed with BOI than the scammers - Really bad -

Can only scroll down the last 10 days. Not good enough.

Phoned BOI with a query.Woman I spoke with was from some other country and couldn't understand what I was saying.Had to repeat myself constantly and eventually gave up without getting an answer to my query.Wanted to transfer me to someone else or else have me go into my own branch to get them to deal with it.Shockingly poor customer service

The worst experience regarding mortgage applications I have ever had. I have a sizeable disposable income and large savings but because I was spending my savings on house improvements said they could not consider my application with the underwriters because the total balance did not increase by my disposable income. They wanted to tell me how I should spend my savings!

The absolute worst experience applying for a mortgage. The lady we had the displeasure of dealing with was the rudest, most impatient and unfriendly woman we've ever encountered. They kept coming back again and again and again asking for more documents far beyond what they initially asked for for months. Never again

Absolutely useless customer service. Locked out of my account, went to a BofI Branch to be reconnected, sat there for approx. 1.5 hrs.trying but going around in circles, then they couldn't help me. Told to phone 365 online who asked me to list the last 3 transactions on the account and dates WHICH I COULDN'T SEE AS I COULDN'T GET IN TO THE ACCOUNT TO SEE A STATEMENT WITH THIS INFORMATION. Tried this again twice, got the same person, with very bad English, and was told the very same thing. Causing unnecessary stress to customers........365 YOU'RE A JOKE!!!!!!

We have mortgage with this bank for few years now,this banks system is extremely bad,there are glitch and flaws in every step, we contact them for mortgage break for renovations and selling the house they asked for our bank statements and not once they kept on asking for bank statements after every few weeks then 2 days back they rang on my husband mobile and,started discussing my transactions and outgoings and incoming,with my husband (I am the only account holder),they have my contact number,they have clearly breach rules and I am taking them to court for that
These banks at any condition are not allowed to discuss husbands account with wife or wife account with husband at any cost.