Bank of Ireland Bewertungen 

I am considering changed banks due to BOI being so awkward and behind in technology. I wanted a statement from particular dates, had to try and ring them which took a solid 30 mins to even get through to a human being, eventually got it ordered. Then I wanted to go back in my own transactions on the app to screenshot for an application only to find out it only goes a few weeks back and you cannot scroll any further?
What even is this system, every other bank user I have spoken to that isn't BOI does not have these issues.
So infuriating, will be changing banks in the near future.

I am still getting letters from Bank of Ireland's contractor Docusign(who are based in San Francisco). When did this company stop responding to complaints in the normal fashion(how hard is it to email an apology?). A simple request, at the beginning of March, to cancel a clearly incorrect ''coin handling charge"'(a social welfare payment of 1067 was recorded as a coin deposit), has generated reams and reams of paperwork(and incredibly patronising emails from a bank manager(these charges are correct as you did lodge 1067 euros in coins on the 18th of December 2025. I truly give up

Recently my wife and I needed help with our banking
Our account is in the
Bank of Ireland, Skerries
On both occasions that we were in the bank,both Joanne and Jill went the extra mile to help us.
They were both very friendly but also very professional.
For all the assistance that they give us, we couldn’t thank them enough.

I rang BOI and got outsourced to India. Couldnt understand him for the life of me.

Worst bank in Ireland. Stay well clear . Outdated , slow services , slow transactions , just everything is slow . Closed account after 9 years for Revolut and couldn’t be happier

Dreadful service . Could not log in online because my phone suddenly was not compatible with their app . No warning. Told 1 week I would get a device still none 4 weeks on. Staff in bank not much better . Cannot acsess my acount or see a statement.

365 online app is always down,out of service. You wouldn't realy on this app if it's an emergency. What a full of rubbish app!

Where to start. A housemate sent me a considerable amount of money for rent, which seemed to disappear. I got him to call b.o.i. to see what happened. They claimed no knowledge and rushed him off the phone. I got him to call them back and this time they hung up on him. I called another bank asking if they could help and they told me that on Tuesday the 19th there was an issue with all the banks, but b.o.i. in particular, in regards to transfers of money and that they need to recall the money and resend. A bit frustrating but an easy enough fix, but they didn't even have the decency to inform him even with a lot of money in the air. Absolute disgrace.

Can not get through to anyone on the phone saying first in the queue and 45min later no answer. Dreadful service

Nightmare!!!! Automated up to a point, then you get someone you simple cannot understand omg! Disgraceful while you remain locked out of your account . I had set up Face ID which was working fine then months on it looks for your ‘new pin’ I had been so used to the old one I forgot the new pin so now I’m locked out and had to hang up because I simply found it so difficult to understand the person on the phone, nothing personal but fault is with BOI. Terrible service

Atrocious atrocious atrocious. Took a week for a cheque to clear. Fair enough. Went to pay for flights when it showed as cleared on my account. Came as insufficient funds and block my card. Rang customer service and told it's only showing as cleared but won't be actually cleared for 5 business days. And I would have to keep checking it myself. Finally showed as actually cleared , went to pay for flights. Problem with card. Went via pp, insufficient funds. Rang boi again, to be told I have to wait for. It to be credited back to my account from pp. IT NEVER LEFT MY ACCOUNT YOU BUNCH OF MUPPETS. No wonder everyone is going to Revolut. In case you haven't guessed, my advice is avoid like the biblical plague. Unfortunately I'm locked into a mortgage for another 15 years 👺🤡

Laura in the bank of Ireland culmore road Derry! Excellent customer service and could not help enough! Thanks Laura
Danielle

I recently had an unsatisfactory experience with Bank of Ireland Macroom. I found the level of customer service below what I would expect from a financial institution.

Staff were not particularly helpful and seemed unwilling to take ownership of my query. i was passed from one person to the other. i waited for a call back which I never received.

Overall, the experience felt disjointed and lacking in professionalism. I would hope to see improvements in communication and customer support going forward.

Why can I not select zero stars? I cannot even download this app now to my phone. Only way I can check my account now is in branch. Get a grip BOI, this app is useless change it now or I will change banks, along with a lot of others. Disgraceful. It isn't even worth zero stars.

Unfortunately my sister and I have had a terrible service from The Bank of Ireland. We have a joint account from which we have tried to transfer money to another joint account we have with a different organisation and I can only say BOI have been most unhelpful in our endeavours to do this. We have requested call backs that we don't receive, we have written to them at their request, to transfer a lump sum and this hasn't been done either. It seems they just don't want to assist us at all. We cannot phone the branch we are trying to contact as there is no direct line, we cannot go into the branch as we are in England and the branch we need is in Ballina, Mayo. It's been a very stressful experience and is still ongoing. Its not a difficult transaction so they are either incredibly inept or just don't want us to have our money.

Iv been with BOI for 18 years and just now realising just how the customers are disgustingly treated. Do not join bank of ireland if you love to save money or spend online, they are shutting customers accounts down for no reasons what so ever, and then black listing you for good meaning you can never join BOI again. Any funds left in the account are taking by the bank and moved you will not be able to access the funds until you are forced to shut down your own account.

OMG this new app, went to check account yesterday and tried to down load app to find out my phone is too old so another €250min. cost i am on a pension!!!! tried online but i need to use my id number which i have not used in couple years could not recall all the numbers rang numberous contact numbers to no avail i am in tears

Worst banking app available right now.
Worst customer service available.
Cannot access my account since April 11th.
Does not support any device under android 11.
Bought a new Xiaomi pad 6 and they don't support that either even though on their website it says any device Android 11 or greater 🤬🤬
Simple solution...I'm making moving by banking to AIB.
Was a customer since 1989!!!

Fraud number was answered by the automated service and it took 9 minutes holding to speak to an agent. The person who answered could not help me and I had to be transferred to another agent. This person was equally unhelpful.

Consistently dreadful experience with business banking. The process ignores customers completely. We pay for business banking. 90 minutes to restore business banking access which we pay for because an admin changed their phone. The WORST company we have to deal with by far.