Autoassistgroup Bewertungen 

Only getting a 1 star as i couldn't give any lower.
Performed a DPF clean on my car and couldn't reset the codes on the first visit. So another engineer had to come the following day. Didn't force a regen as there was other issues, which we was advised of before clean, but wasn't told they couldn't complete the job. We should have been told to reschedule once they where done, but wasn't.
A pipe was left off the DPF pressure sensor which they accuse us of doing and didnt take accountability for even though this could give a false reading of the before and after reading but they were not interested!!
After trying to organise the clean to be done again properly I was told i didnt pay for warranty. No but I paid for the job to be done correctly and in full.. not half a job!!!
Be very careful before you book with this company!!!

Professional and quick service.
I called in the morning and they had availability in the afternoon to come and refill my DPF fluid and reset the error codes. They came to my home and completed the in less than an hour. They also checked the condition of my DPF, which thankfully was in good health.

Absolutely jokers, from customer service to installation.

Left my vehicle covered in oil when the mechanic forgot to put the oil cap back on, tried to hide his mess but wiping it everywhere, DPF clean was poor and had to have a proper company sort, customer service failed to follow up my complaint and still haven’t provided me with the paid report!! Which was due 7 days after.

The engineer called to tell me when he was due. Once on site he gave a clear explanation of what the issues were. All in all a very positive experience.

Great experience. Booked online but got a call offering an earlier slot, I couldn’t make it but offered the next best appointment for me. Great communication on timing for appointments and when to expect someone to come out.
I had Lewis come out to me, super friendly and super quick. Was very communicative and giving me a heads up on what he’s seen during the cleaning. 10/10 would recommend.

Lewis came out, cleaned my DPF, car previously failed mot on emissions, after dpf clean car passed MOT no advisories, exceptional service would highly reccomend using

Craig came out again to clean my DPF and did an excellent job. He’s a very polite and kind man who took the time to explain everything clearly, so I actually understood how it all works. I really appreciated that.

I would absolutely recommend Craig to anyone. He even gave me some helpful tips on other things as well.

Spot on, problem sorted very quick. Recommended

Rather late inn the day but probably very busy really friendly technician been here before if needed I will use them again

Absolutely fantastic service. Turned up on time, knowledge was outstanding and a genuinely nice chap.
Very happy with the service and would happily recommend to anyone.

Excellent service and a great company…

Thanks to Declan for replacing the Eolys fluid in my car - job done quickly. Would recommend this company to others in future and will use again.
Declan was so lovely, very polite and funny and knowledgeable. We had a great convo about diesel cars/DPF after the job was complete. Thank you!

From the first phone call to completion great service, engineer called and arrived early witch was appreciated.He was very polite and done the job expertly.Can recommend Dpf specialists for their expertise. Overall an excellent experience.

Lewis was on time and a great help thank you

Had a very good experience, came round swiftly. Adam was great, very polite, knowledgeable and very helpful. Explained everything in detail. DPF was cleaned and fault cleared. Very professional service. Thank you very much .

Told my fault code would be fixed by sales team and engineer.
Engineer replaced DPF sensor - fault code reappeared 2 days later.
Was told diagnostics would be completed prior to- no evidence of this parts changed without my authorisation.

Tried to contact took weeks to get a reply now saying it’s my fault. Awful company trying to get a response from.

Anyone wanting a real feedback response of the company please get in touch happily provide you with the evidence. Avoid at all costs.

Lewis their technician was brilliant. Punctual, courteous , knowledgeable and professional. Booking the service was also excellent. Some parts needed to be ordered and the service staff were excellent. They supplied genuine parts at very competitive prices, which were expertly fitted by Lewis. I would recommend Auto Assist without question.

Lewis came out today to clean my DPF on my Jag Fpace. Whilst here he checked a few bits and also recommended something Jag had failed to recently fix regarding my adblue. Suffice to say he cleaned the dpf and also ive got him coming back to sort a long standing issue. What a great service - thank you Lewis for your help.

Just had a really helpful engineer ADAM come out to our car he was really helpful explained what he was doing thank you ADAM
Robert &Jacqui Cullern

After 3 visits from Auto Assist, each visit charged at £179, a DPF clean, which may not have even been necessary, a replacement dpf pressure sensor- which also may not have been necessary (both charged for of course) they offered me the option to pay another £179 to come and fit an O2 sensor (which I havedeclined), because now apparently that's the issue (assessed by email!), how many times should I have them attend and believe they may be, this time going to assess the issue correctly and fix it, no more, that much is certain. I'm taking the issue somewhere else and if I can update this I will, but I will most definitely not be using or recommending this company to anyone, ever.