The whole experience of buying a used car from Sandown Poole was very smooth and very efficient. We were always kept informed of arrangements and the personal attention given to us by Mali Gould was s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Alex did an excellent job with supply and delivery of my new CLA250+ Shooting Brake. It was all going so well until the actual collection, which was scheduled for 10.30 and eventually happened ~6 hour... Mehr ansehen
Unternehmen hat geantwortet
Very pleased with service from Newbury garage. Luke was very helpful in providing us with a demonstrator car for an extended test and then arranging the purchase of our new car. He took us smoothly... Mehr ansehen
Unternehmen hat geantwortet
Very attentive service from a delightful team. Had some teathing issues with setting up the Mercedes App and connecting to my new car but its n ow all fine and I am enjoying my f irst fully electric... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Kontaktinformationen
Vereinigtes Königreich
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4.9
Hervorragend
6978 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bea found me the car that I was looking…
Bea found me the car that I was looking for and she kept me up to date with what was happening through the whole sales process.
25. April 2026
The service has been exquisite from all…
The service has been exquisite from all the staff from the first moment I entered the dealership, always taking care of the detail, until the end of the sale.
24. April 2026
Antwort von Sandown Group
Thank you for sharing your wonderful feedback. We’re delighted to hear that you received such exquisite service from the entire team, from the moment you arrived at the dealership through to the completion of your purchase. Attention to detail and excellent customer care are very important to us, so it’s great to know this was reflected in your experience. We truly appreciate your kind words and hope to welcome you back again in the future.
Excellent Service
The whole experience of buying a used car from Sandown Poole was very smooth and very efficient. We were always kept informed of arrangements and the personal attention given to us by Mali Gould was second to none. Thank you
27. April 2026
Antwort von Sandown Group
Thank you very much for your kind review. We’re delighted to hear that your experience at Sandown Mercedes-Benz of Poole was smooth and efficient, and that you felt well informed throughout the process. Mali Gould will be especially pleased to receive your feedback. Providing personal, attentive service is something we take great pride in. We hope you enjoy your car and look forward to welcoming you back again in the future.
Great service
Great service, everything explained.
Staff professional, friendly and patient.
26. April 2026
Antwort von Sandown Group
Thank you very much for your kind feedback. We’re delighted to hear that you found our service clear and that our team was professional, friendly, and patient. We really appreciate your support and look forward to helping you again in the future.
Car purchase
Absolutely wonderful service especially from Mathew, made the experience of buying a car special.
26. April 2026
Antwort von Sandown Group
Thank you for your wonderful feedback. We’re so pleased to hear that Mathew helped make your car, buying experience special. Delivering exceptional service is very important to us, and your comments will be shared with him. We truly appreciate you choosing us and look forward to welcoming you again in the future.
Luke Bindon
Luke Bindon, our sales representative made our experience at Mercedes Newbury worth our time. He was patient and answered all our questions.
23. April 2026
Antwort von Sandown Group
Thank you very much for your kind feedback. We’re delighted to hear that Luke made your experience at Mercedes‑Benz of Newbury a positive one. His patience and dedication to answering all your questions truly reflect the level of service we aim to provide. We’ll be sure to pass on your comments to Luke, and we look forward to welcoming you back again in the future.
A mixed experience!
Alex did an excellent job with supply and delivery of my new CLA250+ Shooting Brake. It was all going so well until the actual collection, which was scheduled for 10.30 and eventually happened ~6 hours later, for reasons outside Alex's control.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you for taking the time to share your feedback. We’re delighted to hear that Alex provided excellent support throughout the supply and delivery of your new CLA250+ Shooting Brake. We do sincerely apologise for the significant delay on the day of collection. While the circumstances were outside of Alex’s control, we fully appreciate how frustrating this must have been and regret that it impacted what should have been an exciting handover experience. Your comments have been noted, and we’ll continue working to ensure smoother collections going forward. We hope you’re now fully enjoying your new car and wish you many happy miles ahead.
Pleasant and smooth experience purchasing our new car
Very pleased with service from Newbury garage.
Luke was very helpful in providing us with a demonstrator car for an extended test and then arranging the purchase of our new car. He took us smoothly through all the paperwork that the purchase necessitated.
26. April 2026
Antwort von Sandown Group
We’re delighted to hear you were pleased with the service you received from our Newbury garage. Luke will be especially happy to know that his help with the extended demonstrator drive, the purchase process, and the paperwork made everything run smoothly for you.
Congratulations on your new car, and thank you again for choosing us. We wish you many miles of enjoyable driving and look forward to welcoming you back in the future.
Very attentive service
Very attentive service from a delightful team. Had some teathing issues with setting up the Mercedes App and connecting to my new car but its n ow all fine and I am enjoying my f irst fully electric car.
26. April 2026
Antwort von Sandown Group
Thank you very much for your kind review. We’re delighted to hear you found the team attentive and welcoming. We appreciate your patience while we worked through the initial setup of the Mercedes app, and we’re pleased everything is now running smoothly. Enjoy your first fully electric car, and please don’t hesitate to contact us if we can help with anything in the future.
Antwort von Sandown Group
Thank you for your feedback! We’re delighted to hear you received amazing service and truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.
Geoff at Guildford Mercedes has been a…
Geoff at Guildford Mercedes has been a pleasure to deal with. We recently bought a EQA and he couldn’t have been more helpful. This is our first electric car and he was very patient with all our questions! The whole process was very relaxed and very smooth and we are most grateful. Thanks Geoff
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you so much for your kind review. We’re delighted to hear that Geoff made your experience at Mercedes‑Benz of Guildford such a positive one and that he was able to guide you confidently through your first electric vehicle purchase. It’s great to know the process felt relaxed and smooth, and that all your questions were answered along the way. We’ll be sure to pass on your lovely feedback to Geoff. We wish you many happy miles in your new EQA and look forward to welcoming you again in the future.
Purchase of A 200 Premium. The purchase went smoothly at a good…
The purchase went smoothly at a good pace. Mr Chaldecot looked after us very well. We were kept in the picture throughout.
25. April 2026
Antwort von Sandown Group
Thank you for your feedback. We’re pleased to hear that the purchase went smoothly and at a pace that suited you. It’s great to know that Mr Chaldecot looked after you so well and kept you informed throughout the process. We really appreciate you taking the time to share your experience.
I had Sharon at Epsom as sales rep
I had Sharon at Epsom as sales rep, she was very helpful and a pleasure to deal with love my new car
25. April 2026
Antwort von Sandown Group
Thank you for your kind feedback. We’re so pleased to hear that Sharon at our Epsom branch was a pleasure to deal with and provided such helpful support. It’s wonderful to know how much you’re enjoying your new car. Wishing you many happy miles ahead!
Stephanie Kenderdine was the sales…
Stephanie Kenderdine was the sales representative I dealt with. She was most helpful even downloaded all the necessary apps for me as I am a bit of a technophobe. She made sure that I was totally aufait with the workings of the car and I would give her 10 out of 10. There were a few issues with the bodywork on the vehicle which we all missed including the ceramic coating team, but I contacted Stephanie who was very sorry and immediately arranged for the car to be taken in and rectified. That is the only reason I have not given an overall 10 out of 10.
25. April 2026
Antwort von Sandown Group
Thank you for your review. We’re delighted to hear how helpful Stephanie was and that she took the time to ensure you felt confident with the technology and features of your car, your 10/10 rating for her will mean a lot.
We’re sorry for the bodywork issues that were initially missed, but we’re pleased Stephanie was able to arrange a prompt resolution. Thank you for your understanding and for sharing your experience with us.
We wish you many enjoyable miles in your new Mercedes and look forward to welcoming you back in the future.
Pleasant Experience
The team made it easy for me to get the car I wanted and the whole process was relatively straightforward and not too stressful!
17. März 2026
Antwort von Sandown Group
Thank you for your feedback. We’re really pleased to hear that the team made the process straight forward and helped you get the car you wanted with minimal stress. Making things easy and enjoyable for our customers is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
I recently purchased my Mercedes-Benz
I recently purchased my Mercedes-Benz, and I couldn’t be happier with the entire experience. From start to finish, everything was handled smoothly and efficiently.
A huge thank you to David, who was absolutely fantastic throughout the process. He kept me informed every step of the way, always calling in advance with updates and making sure everything was on track. His communication, professionalism, and attention to detail really stood out.
David went above and beyond to make the whole experience feel easy and stress-free, attending to every need and ensuring everything ran like clockwork. It genuinely felt like great customer service from someone who truly cares.
If you’re considering buying a car, I’d highly recommend asking for David Van Der Bijl. He made what can often be a stressful process feel quick, seamless, and genuinely enjoyable
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sandown Group
Thank you for your wonderful feedback. We’re thrilled to hear that you’re enjoying your Mercedes Benz and that your experience with us was smooth and stress free from start to finish.
Your kind words about David will mean a great deal to him. His commitment to clear communication and attentive, personal service is exactly what we aim to provide, and it’s fantastic to know that this came through during your journey with us.
Thank you again for choosing us and for recommending our team. We wish you many enjoyable miles in your new Mercedes and look forward to welcoming you back in the future.
Antwort von Sandown Group
Thank you for your kind review! We’re delighted to hear you had a great experience from your initial enquiry right through to driving away in your new car. Enjoy every mile, and please don’t hesitate to get in touch if we can help with anything in the future.
great dealership with very helpful…
great dealership with very helpful staff. many thanks.
18. April 2026
Antwort von Sandown Group
Thank you very much for your kind words. We’re delighted to hear you found the dealership and our staff helpful. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.
Mercedes Dorchester
Great service, very helpful staff, from enquiry to test drive and collection. Easy part exchange.
18. April 2026
Antwort von Sandown Group
Thank you for your lovely review! We’re really pleased to hear you had such a positive experience from enquiry through to collection. Our team works hard to make the process as smooth and straightforward as possible, including part exchange, so your feedback means a lot. We hope you enjoy your new vehicle and look forward to seeing you again in the future.
1. Amazing Service and Friendly Staff
I recently purchased a car from this dealership, and I couldn’t be more satisfied. The entire staff was friendly, professional and helpful throughout the whole process. The service was thoughtful and efficient, with no pushy sales tactics. All my questions were answered patiently, and the car buying experience was smooth and stress-free. I’m extremely happy with my new car and the outstanding service I received. I would highly recommend this place to anyone looking to purchase a vehicle.
21. April 2026
Antwort von Sandown Group
Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt supported, informed, and comfortable throughout the entire process. Our team takes great pride in providing friendly, pressure-free service, so your kind words truly mean a lot to us.
Congratulations on your new car. We’re thrilled that you’re extremely happy with it! If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We really appreciate your recommendation and look forward to welcoming you back again.
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