The technician was super professional and showed up right on time. He broke down the diagnostic report for me and actually did the DPF cleaning. Plus, he gave me solid advice on what to do next to fix... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great service, after i carried out various repairs on the van I could not face the long task of dpf cleaning. Craig the technician was attentive to previous works done, and explains possible causes an... Mehr ansehen
I had a a discrepancy to begin with regarding the booked appointment. I booked for PM appointment, however they gave me a ln AM one, when calling to enquire I was advised it was fully booked so eithe... Mehr ansehen
Simple to use an so far cured the dpf full, Craig was very polite a professional would've been 5* but they messed my online booking up but got me in the next day. Pleased so far an fingers crossed ,... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Fleet Management, Mobile Assistance, Automotive Mobile Repair
Kontaktinformationen
The Union House, CV1 2NT, Coventry, Vereinigtes Königreich
- info@autoassistgroup.com
- autoassistgroup.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 15 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Car was running terrible for ages
Car was running terrible for ages, tried dpf cleaner and giving it a blast up the motorway a few times with no joy, Lewis was spot on, I could tell he new his stuff straight away and was open and honest, cleaned the dpf and gave some helpful advice, the amount of soot that came out the exhaust was unbelievable. Car running like new now, well worth paying to have it done professionally.
Amazing service from start to finish
Amazing service from start to finish, Lewis was great and so efficient, would highly recommend this company!
Great service
Great, prompt ,efficient ,service cleaned filter and gave advice on maintenance Thankyou
Lewis was very helpful
Very easy to book online, helpful when I called to change the time of the booking too. Lewis travelled two hours on a bank holiday to come and help me, very quickly cleaned the DPF and diagnosed the problem for me, offering to get the paper sorted and get back over to fit it asap. Couldn’t recommend him enough, and grateful for his help
Fitted me in late notice on a bank…
Fitted me in late notice on a bank holiday, great service. Car running great
First class service
Adam called today, was a really nice chap, very courteous and polite.
Was completely honest with me after the diagnostics, and my Dpf has died 😩😩
Awaiting a quote for a new Dpf now.
Thoroughly recommended service, wouldn’t hesitate to use 😀👍
Declan and Cody to the rescue!!!
I have had Declan and Cody come to clean out the DPF on my Range Rover today and I couldn’t be more grateful for the both of them!! There are some faults on my car which is the underlying issue as to why my DPF got so full so fast, they explained this to me in a way I understood it and felt informed about what will happen next!! I only called the company on Thursday as my car went completely limp, so to have the issue resolved which means I can now drive my car again - all in which was done in 48hrs, I literally cannot ask for more!! Declan and Cody really are an asset to the company and DPF are lucky to have them 😊
Extremely helpful engineer
Extremely helpful engineer. Explained things fully. Excellent results post DPF clean

Antwort von Autoassistgroup
Excellent service
Excellent service, on time, polite, knowledgeable and efficient.
Would definitely use again.

Antwort von Autoassistgroup
Lewis was great 👍
Lewis was great 👍
Highly recommend.

Antwort von Autoassistgroup
Top class service
Top class service! Well done and thank you! From the comms and friendly staff to knowledge and approach tonsort out my problem.

Antwort von Autoassistgroup
Did what it said on the tin
Did what it said on the tin - fault fixed RRS

Antwort von Autoassistgroup
Very pleased with the the service I…
Very pleased with the the service I received regarding my DPF the technician was thorough and knowledgeable. Although problem was not solved they found the problem and I will be booking my car with them again to fix the problem going forward. Great service.

Antwort von Autoassistgroup
Very knowledgeable and good service
Very friendly and knowledgeable, brilliant service.

Antwort von Autoassistgroup
Excellent service from Adam
Excellent service from Adam.
Very professional. Very polite. Advised on things that need attention.
Recommend this company

Antwort von Autoassistgroup
Further to my review of this Company. Threats of court action!!!
Further to my review of this Company and "DPF Specialist". I have today received a letter threatening court action if I don't amend or remove my "One star review" (within 48 hours). I have also been instructed to "Cease and Desist" in sharing my negative personal experiences on social media etc. Also they don't like that I have written to the BBC "Watchdog" consumer affairs programme.
I am currently going down the "Consumer Credit Act" route as I paid using a credit card to attempt to receive some sort of refund.
Updates will follow.

Antwort von Autoassistgroup
Very Poor after sales
Before you use this group ensure you read right into them, I had a DPF that was dealt with efficiently with a great engineer however when the issue reoccurred the after sales was severely lacking and at times I felt I was dealing with a dodgy car dealer, the warranty they give isn’t worth the paper it is written on, it’s been a long time since I had that level of poor aftercare, issues with my DPF werent explained to me fully until I wanted/needed some aftercare, the little gadget they give you to read your Engine Management isn’t worth the money they it is either.I personally would never use or recommend them again, very poor company to deal with😡😡

Antwort von Autoassistgroup
Dpf cleaned
Lewis came to do my Dpf he was great very polite and professional definitely recommend them

Antwort von Autoassistgroup
10/10 Service
Came out same day so very prompt service. Really good knowledge and expertise from Adam the technician. Explained everything really well and was thorough in what he did. Went above and beyond. Would defintely use again. 10/10

Antwort von Autoassistgroup
Declan from Autoassist/DPF Specialist superb Just let down by Payment assist
Declan the engineer came when expected and was friendly, very professional and completed the repair. He took time to explain what the issue was and offered further solutions for the future. I would highly recommend them in the future.
However I was offered payment assist to spread the load of a big bill and agreed and paid my initial deposit, but decided not to proceed with the full quote as it was not needed (full service). I contacted payment assist vis email asking them to cancel the credit agreement and refund the outstanding balance but this an only be done from DPS so I contacted them KAV response was they would do it and ensure contract would be cancelled and refund issued. I am concerned that this may effect my credit rating/contract remains in place and no refund is received we shall wait and see?

Antwort von Autoassistgroup
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