Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... Mehr ansehen
Unternehmen hat geantwortet
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... Mehr ansehen
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Kontaktinformationen
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, Vereinigtes Königreich
- 0191 466 1477
4.9
Hervorragend
225 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would definitely recommend
Called into store looking at engagement rings.
Jessica was absolutely brilliant, very helpful and knowledgeable, nothing was too much effort, and did not feel under any pressure to purchase.
Would definitely recommend.
16. März 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent staff
Excellent staff, very informative and quick service
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement ring
The entire process was easy and the girl was so helpful with suggestions and nothing was too much bother for her. I would recommend for anyone who requires something just that little bit extra special
4. April 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Super helpful staff, easy to deal with and assist in what i was looking for.
I was looking for a pair of diamond earrings for my daughters special 18th birthday. The staff offered me different options, explaining the diamond clarity, styles, prices etc, the earrings we decided on they didn't have at there store but were able to order them in for us quickly from another. Pleasant staff who were happy to help.
27. März 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic!
I had a bad experience at another jewellers so decided to give A&B a try. First class customer service, and beautiful rings! I’m thrilled with my bespoke ring! Thank you!
20. März 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wow.
Wow.
The staff at the Newcastle Eldon Square store made the whole process incredibly easy and really enjoyable.
I walked in as a 24 year old man who had zero knowledge of what anything was or meant but knowing roughly what I wanted and left having had a crash course in Diamonds and what to look for. Hazel’s help here was exceptional and I knew exactly what I needed and what I was looking for.
I went away and did some research into some potential diamonds and popped back in and spoke to Jessica who helped me choose my band and top 3 diamonds which I gladly selected.
When I collected my ring from Jessica, I was over the moon with it! My fiancé couldn’t believe the ring I presented to her and is looking forward to coming back to select our wedding bands.
Again, I cannot thank the team there enough, the service from start to finish was nothing but outstanding!
19. März 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement Ring Purchase
Bought an engagement ring from Austen & Blake a month or so ago and the service was very friendly, informative and they had a much wider selection at a much more reasonable price than a few other places I looked. The main thing is my fiancee loves the ring and I couldn't be happier with the choice they helped me to pick out! Top quality service - wouldn't hesitate to recommend to anyone else looking for engagement rings or jewellery of any other kind.
15. Februar 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Beautiful choice of lab diamond rings
Beautiful choice of lab diamond rings, and ably assisted by Jess.
7. März 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
2nd ring we’ve bought here
2nd ring we’ve bought here , both are perfect and service both times have been fantastic
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very helpful sales person.
Very helpful sales person.
Explained next steps & timescales.
Updates via email.
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic!! Wouldn’t recommend anywhere else!
Went in to check for ring sizes but ended up creating our own personalised ring. We were seen by Jess who was really lovely and accommodating to what we were looking for. She showed us a few rings to what we were asking and helped us design the perfect ring. Jess’s expertise really shone through. After quite a few changes to the design and process, we created our perfect ring, thanks to the patience of Jess. Later went back and ordered some diamond earrings too. All the staff were super helpful and did everything they could to make sure our day was perfect and everything was ready on time.
11. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
Great experience.
Made to feel very special.
Service and quality of diamonds exceptional.
If you don't know about Lab diamonds go here and find out the truth.
24. Dezember 2023
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service in Newcastle
I went to the Newcastle store today. Instantly felt welcome and it had a lovely calm atmosphere. Jason the store manager was very helpful and very understanding even though we were running a little late. He went into lots of detail and explained the attributes of my beautiful engagement ring. I needed it resizing and Jason put my mind to rest and got everything sorted. Thank you so much!
2. März 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fabulous service would highly recommend
In August 2023 I visited the Newcastle branch after viewing the company website. I was looking for a bespoke emerald cut diamond engagement ring. Manager Jason and Senior sales consultant Sophia were really friendly and helpful and ordered a sample ring to be made. The process took a few weeks in total, more samples until I had the perfect size and style decided, including a matching wedding ring. Nothing was too much trouble and no obligation to purchase. My finished rings arrived just before Christmas and are absolutely stunning and unique. I’ve had several compliments about them. The finished rings had both been to the assay office but one would not have been hallmarked before Christmas because of how busy the assay office was. It was extremely thoughtful of staff to have the rings brought in store so I could have them for Christmas. I had the choice to have my jewellery delivered straight to my home or collect in store. It was also easy to arrange for the hallmarking to be done after the Christmas rush in February 2024 which only took a week to return and was again offered a courier service or in person within store.
1. März 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason and Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Customer Service
Excellent Customer Service.
Staff at the Newcastle store were very nice.
The young lady that served us was very welcoming, helpful and polite, with excellent customer service, nothing was too much to ask,
Would certainly recommend this store .
Thank you .
14. Februar 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from the Newcastle showroom.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing personal servivce from start to…
Amazing personal servivce from start to finish. I purchased an engagement ring from Austen & Blake but my partner couldn't find a wedding ring to match anywhere else. We came back to Austen & Blake and Jason sat us down looked at the options and came up with the PERFECT bespoke wedding ring. Absolutely amazing price, product and service! Couldn't recommend highly enough!
25. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic customer service and very…
Fantastic customer service and very helpful throughout the whole purchase process! Would highly recommend to anyone. Hazel was very knowledgable and helped with any questions we had.
12. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
30th wedding anniversary
Well looked after by Jason and given lots of advice about what style of earrings to purchase for my wife on our 30th wedding anniversary. Beautiful product and looks are amazing. Definitely the place to shop if you want to impress your other half.
4. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.