Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... Mehr ansehen
Unternehmen hat geantwortet
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... Mehr ansehen
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Kontaktinformationen
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, Vereinigtes Königreich
- 0191 466 1477
4.9
Hervorragend
226 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Jess was truly exceptional
Jess was truly exceptional; she went above and beyond to ensure our experience was first-class. The effort she put in to help us find our dream ring was remarkable. Her patience, passion, and expertise were unparalleled, and I couldn't fault her dedication to securing the perfect ring for us. I highly recommend Austen and Blake, and especially Jess, to anyone.
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant service
I have been hunting for the perfect eternity ring , but did not know where to start, Austin Blake had so much choice ,Aaliyah was absolutely amazing , so patient and explained everything to me, she was as dazzling as the rings I tried on , thank you Austin blake, I'm excited for my Christmas gift this year
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aaliyah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Aaliyah fantastic with bracelet purchase!
On enquiring about a tennis bracelet as a gift, Aaliyah got in touch and was extremely welcoming and helpful in our first meeting, helping me to select the style of bracelet I wanted and helping me to find the best possible quality for the budget that I had.
The item was then crafted and delivered to store much quicker than expected and Aaliyah was again on hand to present it to me and confirm receipt. The quality of product is fantastic and met all of my expectations.
Really positive experience from start to finish and would recommend Austen and Blake to anybody looking to find a quality item of jewellery and have a great customer experience along the way.
27. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aaliyah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A lovely experience with very knowledgeable and helpful staff
We made an appointment at Austen and Blake as we were looking for a replacement diamond engagement ring. The staff talked us through the options available, providing us with a lot of information on cut, carat, colour, and clarity etc. We were very impressed with how knowledgeable staff are and the service we received.
28. August 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Hazel & Jason - Fave Duo
Had the best experience with Austen & Blake and left with the ring of my dreams. Hazel and Jason were both so helpful when it came to designing my ring and their customer service was incredible. From their informative emails and ring updates, I was always kept in the loop. Cannot fault their service at all! Thank you both for making it such an amazing experience 😊😊☺️ Did I mention I love my ring?! 😭❤️
9. Oktober 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel and Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service!
16. Oktober 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Excellent service staff were really helpful, I had no clue what I was looking for in an engagement ring but they were very patient in talking me through the options and sharing their in depth knowledge.
2. August 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant experience
Brilliant experience when purchasing a recent engagement ring. Jess specifically when I was selecting all of the elements of the ring, walking me through the website and all of the options available. The entire staff team assisted in someway or another, always being very helpful and proving as much information as possible. After-care service was great, explaining everything to my now Fiancée to ensure she can take as much care of the ring as possible. We'll certainly be revisting to get our wedding rings. Overall, I'd recommend Austen & Blake to anyone!
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Huge thanks to Jason and the team at…
Huge thanks to Jason and the team at Austen & Blake Newcastle. Right from the beginning through to after the sale, Jason and the team kept me notified with constant updates and were all very friendly and professional. I would absolutely recommend Austen & Blake as the place for anyone to choose their perfect ring. My now fiancée is absolutely delighted with hers and we couldn’t be happier thanks to Austen & Blake Newcastle.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing experience from start to…
Amazing experience from start to finish. Hazel was so friendly and helpful without being pushy. Great service. Thankyou on helping us find our perfect wedding rings! Xxx
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Beautiful bespoke ring & fantastic customer service
Sophia did a a fantastic job with finding the perfect diamond for our bespoke engagement ring ! It turned out beautiful and we feel so secure with the insurance provided by Austin & Blake as guided by the wonderful Jason. Thank you, Molly & Ambrose.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
I ordered a ring online and then came…
I ordered a ring online and then came into the Newcastle shop for some extra help, I was greeted with brilliant customer service by Hazel who was very kind and she helped me out a lot.
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Friendly staff, Great overall Experience
The staff were very friendly and didn't a great job walking through the steps to find a ring.
After purchase care and information was also amazing.
11. September 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Beautiful ring and amazing experience…
Beautiful ring and amazing experience in store. Jessica was brilliant throughout, came before expected date. Will definitely recommend thank you
11. September 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant experience
Brilliant experience, staff listened to what I wanted and helped me put together the most beautiful ring. There was no pressure, they communicated clearly through email and in store wer friendly, helpful and attentive.
30. August 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
When I ordered the item it was for a…
When I ordered the item it was for a specific date, the shop assistant assured me this would be ok. After not hearing anything back /i had to chase up for a status report.
I kept getting fobbed off and told we are waiting for information when clearly it was not coming for the specific date.
It wasn't until 1 shop assistant and then the branch manager got involved to have the difficult conversation with me that there was an issue and it would be 4 weeks over due. Yes i wasn't happy but at least i knew. The branch manger was the only one prepared to inform me of this.
4. September 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience.
We have looked into your 2 - 4 week quoted order that was placed on the 3rd July. This was dispatched from our operational department on the 6th August and delivered and collected by you on the 9th August. This unfortunately resulted in us being 1 week over our ideal timeframe to which we do apologise about.
Your gemstones were unfortunately broken in setting resulting in a delay while sourcing new stones to match your setting measurements. This was updated to us on the 23rd July by our workshop. I believe the issue is that this was then not communicated over to yourself which is of course very frustrating as you have then had to chase us to retrieve an update.
We are saddened to hear that we disappointed you because of this and take your comments onboard about communication.
Once again we apologise for the situation and the way that you feel towards Austen and Blake. Customer satisfaction is extremely important to us.
Kind Regards,
Austen and Blake Customer Service
Start to Finish to Finger....
The process of designing the item to within my spec and budget was fairly simple. Once the order was placed, confident in something special happening at the end and sure enough when the time came taken through the unboxing to be shown something very special.
29. August 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Staff were friendly and helpful
29. August 2024
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Wonderful professionsl friendly service from A&B
What wonderful service & experience received from the second of walking in. After looking at many places for the kind of ring I wanted to propose with I found the perfect ring at A&B after being recommended by a family member. After i whittled it down to 3-4 rings i called into A&B and the lady I spoke to (forgive me i forgot your name) whilst looking was very helpful showing me them and different stone sizes and she even tried them on for me to show them properly. I changed my mind a few times on metal type & natural or lab diamond before calling in store but was an easy choice once it was explained to me about my choices. After a short time in store I left feeling very relieved knowing I had chose the perfect ring 🙂
3 weeks later the ring was ready to collect. I was greeted back in store by the lovely Hazel full or smiles and very warm welcoming upon arrival. I was nervous seeing the ring for the first time and it is stunning. I did pick well if I say so myself, i really can't wait to see my partners face when she sees it for the first time.
Thank you so much to all at A&B for the fantastic service and for making me feel so welcome in store.
I will be back for wedding rings when the time comes.
I'd highly recommend A&B to anyone looking for the perfect ring 💍 🙂
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.