This review follows on from one written two . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem is solve... Mehr ansehen
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Das sagen Bewerter
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Mehr ansehen
Unternehmen hat geantwortet
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Mehr ansehen
Unternehmen hat geantwortet
I could not have been happier with the complete service provided by Assistive Bathing. From Daren, the sales person who gave some very good options for our bathroom. The surveyor, Alan who made sure... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Kontaktinformationen
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Vereinigtes Königreich
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4.7
Hervorragend
1211 Bewertungen
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Hat 90 % seiner negativen Bewertungen beantwortet
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From start to finish i have had…
From start to finish i have had excellent service, the office called me every day to make sure i was happy with the way things were going and did i have anything i wanted to discuss, any issues i did have were sorted straight away. so a big thank you to Laura, Rachel. Simon and especially to our fitter Alan your one in a million.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent service from start to finish and that our team kept in regular contact throughout your installation to ensure everything was going smoothly.
Laura, Rachel and Simon will be thrilled to know that their support and responsiveness made such a positive difference, and we're especially pleased to hear that any issues were resolved quickly and efficiently.
Alan will be absolutely delighted by your kind words. Being described as "one in a million" is fantastic praise and a real testament to the care, dedication and workmanship he brings to every project.
Thank you again for choosing Assistive Bathing. Your feedback means a great deal to the whole team, and we hope you enjoy your new bathroom for many years to come.
Excellent experience with this company
From start to finish everything went without a hitch. Appointments were agreed & adhered to. The adviser who came out offered good advice, without being pushy & I was happy to sign up with this company. Craig, the technical surveyor, did a thorough job of checking everything was in order. Warren, the fitter, arrived at 7.50 am & started by covering the carpeted stairs with a roll of heavy duty protective plastic. The goods were delivered at 9.00 am & by 9.10 the old bath was outside. The electrician arrived at 9.40 & both he & Warren worked without a break until they had finished the job. I would have no hesitation in recommending this company.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that everything went smoothly from start to finish and that every stage of the process was carried out exactly as promised.
It’s great to know that our adviser provided helpful, no-pressure guidance and that Craig’s thorough survey gave you confidence that everything was in order before the installation began.
Warren will be especially pleased to read your kind words. His professionalism, organisation and attention to protecting your home, along with the hard work of the electrician, clearly helped make the installation as efficient and hassle-free as possible.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your recommendation means a great deal to us and to the whole team.
Excellent Service
Jon was polite, helpful , efficient & constructive.
The product & finish is excellent & has proved to be a gamechanger.
Salome whom I had dealings with by telephone was charming & helpful.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re so pleased with both the product and the finished result, and that it has proved to be such a gamechanger for you.
Jon will be especially pleased to read your kind words. His polite, helpful and efficient approach, along with his commitment to finding the best solutions, are qualities we value highly.
We’re also delighted to hear that Salome provided such charming and helpful support over the phone. Delivering excellent customer service at every stage is something we pride ourselves on.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your feedback means a great deal to the whole team.
Colin was a good worker and got the job…
Colin was a good worker and got the job done quickly and efficiently. Would definitely recommend your company to my friends.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your kind feedback. We’re delighted to hear that Colin completed the job quickly and efficiently and that you were pleased with both his workmanship and professionalism.
Your recommendation means a great deal to us, and we’re thrilled that you would confidently recommend Assistive Bathing to your friends.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. We truly appreciate your support.
Excellent new Walk in Shower
I am very happy I decided to get a new Walk in Shower in place of the Bath. The job was completed on time with the minimum of fuss. The Installer / Plumber Warren was a true master of his trade with excellent workmanship throughout, I couldn't be happier with the job he has done. The customer service from initial survey through to job completion after the rubbish removal cannot be faulted either. I would definitely recommend Assistive Bathing to fit a Walk in Shower!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your fantastic feedback. We’re delighted to hear that choosing a walk-in shower has made such a positive difference and that the entire project was completed on time and with minimal disruption.
Warren will be especially proud to read your kind words. His craftsmanship, professionalism and attention to detail are qualities we value highly, and it’s wonderful to know that his workmanship exceeded your expectations.
We’re also pleased to hear that the customer service you received throughout the process, from the initial survey right through to the final waste removal, was worthy of such praise.
Thank you again for choosing Assistive Bathing. Your recommendation means a great deal to us, and we’re thrilled that you’re so happy with your new walk-in shower.
Very happy with Assistive Bathing
I googled a few companies and had a visit today from Billy Kerr from Assistive Bathing. He spent a lot of time with us, brought samples of the materials for a shower with him, explained everything very clearly and we ended up placing an order. We can thoroughly recommend this company
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Billy Kerr made such a positive impression and took the time to explain everything clearly, answer your questions and show you the range of materials and options available.
It’s great to know that you felt confident enough to place your order following the visit. Providing expert advice in a friendly, relaxed and informative manner is exactly what we strive for.
Thank you for your recommendation and for choosing Assistive Bathing. We look forward to creating a bathroom that you’ll enjoy for many years to come.
A new bathroom
Very helpful throughout. Fitters led by Samir really tried to keep disruption to a minimum.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your kind feedback. We’re delighted to hear that you found the whole team helpful throughout the process.
Samir and his fitting team will be especially pleased to know that their efforts to minimise disruption during the installation were appreciated. We understand how important it is to keep inconvenience to a minimum, and it’s great to hear that this helped make your experience a positive one.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. We truly appreciate your feedback.
Helpful
Helpful, friendly advice from Paul. Consultation was unrushed.
Order placed!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Paul provided helpful, friendly advice and that you felt the consultation was relaxed and unrushed. Taking the time to understand our customers’ needs is something we pride ourselves on.
We’re thrilled that you’ve chosen to place your order and look forward to helping bring your new bathroom to life. Thank you for choosing Assistive Bathing.
After leaving very positive about the rep.
After leaving very positive feedback on trustpilot re: your representative coming to see my mother about a new bathroom,I advised my mother it is not good practice to pay any company up front without the job being completed.
Being in the construction industry myself I read through your agreement to find it is what it is.I personally took 2 days off work to assist mother with this installation (which I will not be reimbursed for) only to be told the install date has been changed twice along with multiple excuses. My mother is 86 & has again waited in all day in this heat. Why do you insist on having 100% payment upfront, 50% deposit which has been paid, over £5k & why should she be made to pay the outstanding £5k on delivery of the goods?
What happens if she pays the outstanding £5k & is left with materials & no-one turns up to fit it? You're not a pyramid scheme but this reminds me of those days gone by.
So far this is unacceptable don't you think?
Would you be happy with this service so far?
She has had to call you for an update & each time had a different excuse.
Disgusting if you ask me & as her son I will be taking further action if you continue to treat your customers in this manner.
She only signed your agreement after being told by your representative "We are a good trustworthy company" as she is "Old School".
Regards,
James Ward.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Good Afternoon Mr Ward,
Thank you for taking the time to leave a review.
We are naturally disappointed to receive a negative review before the installation has been completed, and we sincerely hope that the quality of workmanship delivered by our installation team will help turn your experience into a positive one.
Following your review, we spoke with your mother and checked that everything was progressing well on the first day of installation. Thankfully, she confirmed that this was the case. As with all our customers, our Care Advisor will continue to carry out regular check-ins throughout the project, providing updates and remaining available to answer any questions or address any concerns.
With regard to payment, our terms are clearly explained before any order is placed or payment is taken. Your mother also confirmed that our Sales Consultant made her fully aware of these arrangements. We appreciate that you may not agree with this process; however, it is standard practice within our industry. To reassure you, payment is not requested until both the materials have been delivered and the installer is on site ready to commence work.
Should you or your mother require any assistance at any stage, please do not hesitate to get in touch. We are committed to ensuring a positive experience and hope that Gary delivers the bathroom your mother has envisioned.
Thank you again for your feedback. We value all customer comments and use them to continually improve our service.
Kind Regards
Matthew Jones
Replacing a bath with a shower
Sharon clearly explain what would happen during installation of my new shower. The fitter, Alan Carter, was very good and discussed options with me. He also suggested adaptations where these were required. He also clean up after hiself each night. I would happily recommend Assistive bathing based on the work they completed for me.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that Sharon’s clear communication helped you understand the installation process and what to expect throughout.
Alan Carter will be especially pleased to read your comments. It’s wonderful to know that he took the time to discuss options with you, suggest helpful adaptations where needed, and ensure everything was completed to a high standard. We’re also glad his care in keeping everything clean and tidy each day made a positive difference.
Thank you again for choosing Assistive Bathing. We’re delighted that you’re happy with the work completed and truly appreciate you taking the time to share your experience.
5 star treatment from start to Finish
A pleasure from. First contact to completion.
All those concerned with my project were very friendly and competent.I was constantly informed and given chance to raise any concerns.
Corey was brilliant fitting it all, went above and beyond to make sure everything was just perfect.
Thank you all,I am very satisfied . Would highly recommend.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that your experience was a pleasure from first contact right through to completion.
It’s great to know that everyone involved in your project was friendly, competent and kept you fully informed throughout, while always giving you the opportunity to raise any questions or concerns.
Corey will be especially pleased to read your kind words. His dedication to going above and beyond to ensure everything was just right is exactly the standard we strive for, and we’re thrilled that it made such a positive difference to your experience.
Thank you again for choosing Assistive Bathing. We’re so pleased you’re happy with the finished result and truly appreciate you taking the time to share your feedback.
Transforming an area with a bath into a spacious walk in shower with safety aspects a priority
A recent adaptation to create a walk-in shower with safety being a priority - has been made a reality thanks to Eddie the surveyor, Jim the Fitter and Rachel working from the Contact Team. During a week of extremely high temperatures Jim worked on to transform the bathroom for us, solving problems, carrying endless items up and down the stairs and - most of all - using his knowledge and expertise to effect the finished result.
Jim, Rachel and Eddie have our thanks and appreciation for both the work and support that they have given us. Thank you!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that your new walk-in shower has become a reality and that safety was at the heart of the finished design.
Eddie, Rachel and Jim will be thrilled to read your kind words. Jim will be especially proud to know that his hard work, problem-solving skills and dedication throughout such a hot week made a positive difference. His expertise and commitment to achieving the best possible result are qualities we value highly.
We’re also pleased that Rachel’s support and communication, along with Eddie’s guidance during the survey process, helped make the whole experience a smooth and reassuring one.
Thank you for your appreciation and for choosing Assistive Bathing. We’re delighted that you’re happy with the finished result and wish you many years of safe and comfortable bathing.
1 star is being generous
1 star is being generous - this company preys on the elderly. The bathroom makeover provided to my 80 year old dad is sub-standard. Panels on 2 walls only, leaving 40 year old tiles exposed on remaining walls. Panels do not reach the ceiling. No toilet replaced. Material costs at most £1500 - they charged my dad £11300! When asked for them to review their costs we were told no - what he's got is good value for money in their opinion. the tiles were left exposed as my dad liked the pattern!! (absolute rubbish). They've now called him to offer him a new toilet SEAT only as a sweetener!
Please avoid this company - find a local bathroom fitter not this firm of cowboys who just seek opportunity to rip off the elderly
** update after reply.
I’m not a customer. My 80 year old father is - I’ve been in touch 3 times over the passed week and your CS dept couldn’t care less. You have your money so you’ve washed your hands.
I have contacted trading standards - they will be investigating
It’s a shame I can’t post pics of your handwork - I’m certain you wouldn’t get another order
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Good Morning Ms Nabbs
Thank you for your review and we are sorry to hear that you are unhappy with the service received, unfortunately we are unable to locate an account with the name provided, we are keen to resolve this with you should you be one of our customers, if you could please reach out to our customer service department.
Kind Regards
Customer Services
The technician
The technician, Jamie, was incredible, he didnt stop and had a superb eye for detail, a true proffessional with good work ethics, a truly nice man
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Jamie made such a positive impression. His dedication, attention to detail and strong work ethic are qualities we’re incredibly proud of, and it’s fantastic to know they shone through during your installation.
Jamie will be especially pleased to read your kind words. Delivering a high standard of workmanship while treating customers with care and respect is exactly what we strive for at Assistive Bathing.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us.
Total waste of time. What are they hiding?
This company likes to control the buying process far too much. Their sales policy seems to probe enquiry contact not for your needs but for your sellability profile. When their rep turned up he assumed he was going straight into the lounge, for some reason. I took him to the en suite we wanted replacing. We may be old and disabled but we're not beyond researching products on the internet. I explained what we were thinking and asked for his advice - yes, all good. I assumed he was going to measure up and give me a quote to discuss with my wife, and if it was a fair price take it from there. But no, he insisted on a 90 minute meeting with both me and my wife together before he would give me a price. Red flags. Was it going to be one of THOSE selling styles you get with some double glazing and garage door spivs? We didn't have 90 mins to waste if it was out of our budget and my wife was struggling on the day with the excessive heat and not up to prolonged meeting or sales pressure.
Discussing this with the rep went nowhere. Clearly we were considered reckless buyers, unable to make a correct decision by ourselves on our bathroom. The correct decision being HIS product, obvs. He told us of the floor plans they would produce, the virtual images - all of which I am certain would be added into the price.
All of that is lovely once we approve the budget.
But no. Their way or no way. If I was too embarrassed to mention my prices I'd be hesitant too.
My entire career has been in sales & marketing, Sales Training, and New Business generation. I know the model. I know the style of selling. And tbh I think it stinks when your target market is disabled, elderly and vulnerable. What are the odds that the rep wouldn't leave without a signature on a contract at extortionate prices?
We'll never know, as I then asked him to leave immediately, which he did.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Hello Geoffrey,
Thank you for your review, we are sorry to hear of the issues experienced with our sales agent, instances such as this are very rare and we are keen to investigate the matter further.
Unfortunately we are not supplied with any contact information, could I please ask that you reach out to our customer service department who will be able to locate your account to allow us to look into this further for you.
Kind Regards
Customer Services
Bathroom bliss!
Assistive bathing was very professional, The installation team were extremely compentent in all aspects and the quality of work was outstanding. As an OAP couple we were more than happy with everything that was done for us, Especiallly as Scott had a very pleasent personality.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you found Assistive Bathing professional throughout and that you were so pleased with the quality of the installation.
It’s especially rewarding to know that our installation team’s competence and attention to detail helped make the experience a positive one. Scott will be particularly pleased to hear your kind words about both his work and his pleasant personality.
Thank you for choosing Assistive Bathing. We’re thrilled that you’re happy with your new bathroom and truly appreciate you taking the time to share your experience.
A lovely transformation
Our new bathroom is lovely and we are very grateful for the delivery and installation of the new walk in bath. Thank you to all those involved, - from our first contact with the office to Warren, who did the work very professionally and well. The only small negative was the need for a booster pump, which was not included in the original costing and therefore added to the price.
And a word of caution - my husband found the base of the bath quite slippery when he tried to stand and we needed a non slip mat to make it safe for him.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you very much for your kind feedback. We’re delighted to hear that you’re pleased with your new bathroom and walk‑in bath, and that Warren’s professional work made a positive impression, along with the support from our office team.
We also really appreciate you sharing your constructive comments. In some cases, additional requirements such as a booster pump only become clear once installation is underway, but we completely understand how important it is to have full clarity on costs from the outset and will take this on board.
Thank you again for choosing Assistive Bathing and for your helpful, balanced feedback — it truly means a great deal to us.
From ordering to completion a first…
From ordering to completion a first class service, many thanks to Sharon in the office and Catalin the fitter sparky and surveyor for a pain free walk in shower installation. Happily recommend to anyone considering using assistive bathing.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your fantastic feedback. We’re delighted to hear that you received a first-class service from ordering through to completion, and that the whole process was smooth and stress-free.
Sharon will be pleased to know her support from the office made a difference, and Catalin, along with the wider team, will be proud to hear their work delivered a result you’re happy with.
Thank you for your kind recommendation and for choosing Assistive Bathing, it truly means a great deal to us.
Excellent Service throughout
Craig. This was followed by the surveyor Craig who again explained what he was doing, what did we want? and then answered our questions in a truthful and knowledgeable way.
On the day the work started we had a very helpful delivery person followed by our fitter Alex.
Alex again explained what he was doing at each step of the installation and in the end we were very pleased with the product and how it was fitted into our bathroom. We noticed that he was very well orgainised and maintained excellent levels of cleanliness at each stage and at at the end of the day. He was also very easy to talk to and answered our questions without making us feel we were taking up his time, thanks Alex.
this was a very good experience for us and we are very happy to recommend the company and staff.
Colin and Jill
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your detailed and thoughtful feedback. We’re delighted to hear that you had such a positive experience throughout the process.
Craig will be pleased to know his clear explanations and honest, knowledgeable approach helped you feel confident in your choices. It’s also great to hear that the installation day went smoothly, from the helpful delivery through to Alex’s work in your home.
Alex will be especially proud to read your kind words, his organisation, attention to cleanliness and willingness to take the time to answer your questions are qualities we value highly, and it’s wonderful to know they made such a difference to your experience.
Thank you again for your recommendation and for choosing Assistive Bathing, your feedback truly means a great deal to us.
En-suite
Recently had a refitted en-suite with shower seat and grab rails. Especially would recommend the fitter Warren Jones who was professional in his approach and work ethics. Made the whole experience a pleasure. I now have the perfect en-suite from measured seat height to measured mirror height and so easy to keep clean. Thank you.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re so pleased with your newly refitted en‑suite and that it has been tailored perfectly to your needs.
Warren will be especially proud to read your kind words, his professionalism, work ethic and attention to detail in getting everything just right, from seat height to mirror positioning, really make all the difference.
It’s great to know the finished result is not only practical but also easy to maintain, and that the whole experience was a pleasure.
Thank you again for choosing Assistive Bathing, we truly appreciate you taking the time to share your experience.
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