If i was reviewing the product itself this would be a 5 but customer service has totally destroyed it bought external wall cladding and happy with the quality and standard even after they sent th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The service we received from day one from the Artificial Living team was first class. They provided numerous samples to assist us in making our selection. Once we had made our choice, delivery was wit... Mehr ansehen
Fantastic product, very well packaged and delivered on time when we ordered in September. All the builders who've worked on our garden room love the acoustic wood panels and want to replicate our desi... Mehr ansehen
Unternehmen hat geantwortet
Ordered some decking trim . My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim j... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!
Kontaktinformationen
Vereinigtes Königreich
- artificial-living.com
4.4
Hervorragend
282 Bewertungen
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Cracking quality.
Used the cladding for fencing and it looks lovely. Hasn't faded at all after all the sun we've had. Very impressed!!
6. Juni 2025
Rang number twice
Rang number twice, no response - also tried web chat no luck either. Sorry but lost sale here.
30. Mai 2025
Bewertung ohne vorherige Einladung
Fabulous customer service
Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.
12. Mai 2025
Bewertung ohne vorherige Einladung
Very poor service
Very poor service. Ordered 5 working days ago. The lead time says 1-5 days. Had an email on day 2 saying your order is on the way. Call on day 5 after hearing nothing else to be told it hasn’t even been dispatched.
2. Mai 2025
Bewertung ohne vorherige Einladung
Paid £2.99 for sample panels and two…
Paid £2.99 for sample panels and two weeks later they still haven’t arrived.
11. April 2025
Bewertung ohne vorherige Einladung
Superb customer service
So pleased I came across this company for our cladding. Customer service was exceptional, where you can actually speak to someone who knows their stuff and gave expert advice. Daniel was great and arranged a quick turnaround with delivery too. Would 100% recommend.
8. April 2025
Bewertung ohne vorherige Einladung
Poor customer service
Haven’t had an opportunity to use them as they never respond to any of my questions. Both my wife and I on separate occasions have posted questions on their online chat forum and not once have they responded. Based on our experience the service they provide appears to be very poor. I would be concerned with spending money with a company who can’t responded to simple questions.
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Artificial Living
Hi Anthony,
I'm really sorry to hear about your experience—it definitely doesn't reflect the standards we strive for. We've recently experienced technical difficulties with the chat feature on our website, and we're actively working with our web developer to resolve this by removing the function as soon as possible. I sincerely apologise for any inconvenience this has caused.
In the meantime, please feel free to reach out to us via email at hello@artificial-living.com, or you can call our landline at 0161 509 8637. Our team is always here to help and will gladly assist you with any questions or concerns.
Thank you for your understanding.
Warm regards,
AL
AVOID
AVOID! Sent the wrong cladding clips and refused to pay for replacement clips I needed to buy locally as builders were already on site. Claimed it was my fault for not checking the order and suggested we fit them without clips as a workaround. Awful customer service. Avoid!!
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Artificial Living
Hi Nick,
Thank you for taking the time to share your feedback — I’m genuinely sorry to hear you’ve been left feeling disappointed.
I’ve carefully reviewed your order and the notes from our team. Your order was placed on Friday, 14th March and delivered on Tuesday, 25th March — just two working days later, which is a relatively quick turnaround in our industry. You then contacted us on Friday, 28th March to let us know there was an issue with the clips you received.
As soon as we were made aware, we offered two options to resolve the matter as quickly as possible: either a full refund or replacement clips sent via next-day delivery. I completely understand that the situation caused inconvenience, and while we truly wanted to help, we weren’t able to meet the alternative solution you proposed — covering £600 in builder costs or purchasing clips locally for £180.
We always aim to provide a positive experience for our customers, and I’m sorry this situation didn’t meet those expectations. If there’s anything further we can do, please don’t hesitate to get in touch, we’d be more than happy to assist.
Best regards,
Artificial Living.
Very happy with my purchase!
Dan gave great advice. He ensured I got the right materials for my project and I couldn't be happier with the results.
10. März 2025
Bewertung ohne vorherige Einladung
Order of Samples
Order or samples was dispatched and received quickly and efficiently. Quality was very good.
3. März 2025
Great and easy to use
5. März 2025
Great Product! Great Experience!
All My questions were answered efficiently and the product also delivered on a specific date (even due to a tight deadline) Will 100% keep suing them for future projects.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Amazing service from Dan
Amazing service from Dan! Very professional and knowledgeable. Highly recommend Artifical Living.
19. Februar 2025
Bewertung ohne vorherige Einladung
I would definitely buy from these guys…
I would definitely buy from these guys again. The product I purchased arrived within two days of placing my order and it was extremely well packaged.
12. Februar 2025
Bewertung ohne vorherige Einladung
A great online shopping experience!
The delivery was fast and I got what I ordered when they said I would.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Artificial Living
Hi Sharon,
Thank you for your review.
I see that you placed your order on February 1st, which was a Saturday. Our quoted delivery time for samples is 2-4 business days, so we're still within that timeframe. I’ve checked your tracking information, and it looks like your sample should arrive today or tomorrow.
If you need anything else, feel free to give us a call.
Best,
AL
Brilliant experience.
The service was smooth, and the cladding was exactly as expected. Highly recommended to family and friends.
30. Januar 2025
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