Amwell Bewertungen 2’226

TrustScore 1 von 5

1.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

This company is useless. Practitioner do not join a scheduled call, cancelled it 5 minutes after it was scheduled to end, and they billed me anyway. There is no customer support except a phone number.... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Their website says they treat UTIs via Telehealth, when seen by the Dr, for all of 5 minutes, the Doctor said she couldn't treat UTIs over Telehealth, after they charged us for the visit. They won't... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Do NOT use this company!!! I had my mother call because she had strep throat for 3 days and was getting worse, she had EVERY sign and symptom, this “Dr” listened …..Did NOT look at the screen one time... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Your on line patient info system is user unfriendly. I could not delete a credit card when I needed to change payment modes. Your insurance options listed do not match the plans you accept. Your couns... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Gesundheit & Medizin

Informationen, die aus verschiedenen externen Quellen stammen

Amwell makes it easy for you to talk to providers, immediately, from home. You don't need to call ahead or wait for a provider - simply log on or call.


Kontaktinformationen

1.2

Ungenügend

TrustScore 1 von 5

2226 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Easy quick safe and better than urgent Care

Easy quick safe and better than urgent
Care! I love it for those in between
Insurance coverage times and it’s
Soo convenient when you don’t feel
Your best

27. Oktober 2020
Amwell-Logo

Antwort von Amwell

Michelle, this is so great to hear! Thank you for sharing!

Bewertet mit 5 von 5 Sternen

Great experience!

The video appointment was very easy to access. I could hear and see the physician with no trouble, and everything was quickly taken care of. It was very nice to be able to do it from home.

27. Oktober 2020
Amwell-Logo

Antwort von Amwell

This is great news! Thanks for the awesome review!

Bewertet mit 5 von 5 Sternen

Easy way to see the doctor

Easy way to see the doctor.
Amwell is a great way to get a diagnosis and treatment quickly and privately without leaving your home.

26. Oktober 2020
Amwell-Logo

Antwort von Amwell

Christine, this is what we love to hear! Thanks for the great review!

Bewertet mit 5 von 5 Sternen

I loved

Good servicios

26. Oktober 2020
Amwell-Logo

Antwort von Amwell

Awesome to hear, Ivette! Thanks for the great review!

Bewertet mit 5 von 5 Sternen

It was Saturday..my Doctor is not in...

It was Saturday; I realized that overnight the vertigo had crept in with a vengeance. I didn't have any of the medication I needed from the last time I had this silly thing...So I remembered I could use Amwell; got my phone out, and got a Doctor quite quickly. I explained what I needed and why the OTC really didn't work well. She checked the types of medications I was on and told me that she would send a Prescription to my Pharmacy within the next few minutes. This was done expediently and easily. I appreciate the ease and availability of this service.

26. Oktober 2020
Amwell-Logo

Antwort von Amwell

Linda, this is what we love to hear! Thanks for the awesome review!

Bewertet mit 3 von 5 Sternen

The doctor forgot my appointment twice

The doctor forgot my appointment twice. The second time, I never heard back from my message to her. I guess I'm supposed to find a new therapist?

26. Oktober 2020
Amwell-Logo

Antwort von Amwell

Hi there, we are so sorry to hear about your negative experience. Would you mind contacting us at social.media@amwell.com with the name and email associated with the account, along with the name of the therapist? We will look into this person. We're sorry again and take good care.

Bewertet mit 5 von 5 Sternen

I LOVE Amwell

I LOVE Amwell. I could feel a cold sore coming on, so I called and within minutes I was able to talk to a doctor. He sent a prescription in for me.

26. Oktober 2020
Amwell-Logo

Antwort von Amwell

Vicky Jean, this is what we love to hear! We're so happy to hear you had such a positive experience!

Bewertet mit 5 von 5 Sternen

Doc was awesome!

I went on Amwell looking for a quick fix for my eczema thinking that I knew exactly what I wanted. I’ve had eczema basically since I was born and have previously treated it what seems like a million times, always the same way, but the doctor on amwell that I got a same day telehealth appointment with took the time to listen to my concerns and inevitably end up addressing them better than I could have asked. His treatment suggestion cleared up my eczema on my face and eyes within days of treatment and before the wedding I was standing up in! He also made himself available to contact if I ended up not being happy with the treatment he prescribed. Shoutout to Dr. Marc Serota for being a great physician and a help to me and my face!

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Gabriela, we're so happy to hear you had a positive experience with Dr. Serota! Thanks for the great review!

Bewertet mit 5 von 5 Sternen

It is very convenient and helpful to be…

It is very convenient and helpful to be able to talk to a doctor face to face from your home and quickly get a prescription called into your pharmacy. We are very thankful for this service which is free with our health insurance.

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

This is what we love to hear :). Thanks for the great review!

Bewertet mit 5 von 5 Sternen

Service was very easy

Service was very easy and doctor took the time to understand everything. With Covid this was so reassuring!!

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Lisa, we love hearing this! Thanks for the awesome review!

Bewertet mit 2 von 5 Sternen

OTC meds ?

After the appointment, only "over the counter" meds were given ? Not any prescribed RX. Could have just drove to the local CVS and not made the call. One was a anti-itch cream, which I know there's a higher strength version available by prescription. So what was that all about.

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Hi there, we're so sorry to hear about your negative experience. To request a refund, please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. Thank you and take good care.

Bewertet mit 1 von 5 Sternen

Your on line patient info system is…Am not-so Well!!

Your on line patient info system is user unfriendly. I could not delete a credit card when I needed to change payment modes. Your insurance options listed do not match the plans you accept. Your counselors are not knowledgeable on how to assist new patients with payment processing questions. Your main phone number pops up on the counselor contacts page, so it is difficult to directly reach the person to set up a first appointment. I will never use AmWell ever again.

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Hi Beck, we're sorry to hear about your negative experience. If you weren't satisfied with your visit, please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. Thank you and take good care.

Bewertet mit 5 von 5 Sternen

Fast service

Fast service, friendly doctor. Will use them again!

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Hi Naggie, we love hearing this! Thanks for the great review!

Bewertet mit 5 von 5 Sternen

Highly impressed with therapist

I am impressed with the therapist that I am seeing through AmWell. She has been helping me a great deal. I look forward to our meetings and appreciate the quality and effectiveness of homework assigned. She is well versed in PTSD and depression. I am grateful to have found her.
Technologically I think that AmWell needs some improving. Despite my internet connection speed being high (99Mbps) the therapist and I can only use the video connection for 15 minutes or so before the sound and picture are out of sync. We then have to resort to phone only which the therapist does not prefer and I agree with her.
More often than not, the therapist that I use is not listed on AmWell's site. She has notified AmWell but it does not appear to be corrected several weeks later.
Thank you for having great providers. I highly recommend AmWell!

25. Oktober 2020
Amwell-Logo

Antwort von Amwell

Wow, this is wonderful to hear! We're so happy you had a positive therapy experience!

Bewertet mit 5 von 5 Sternen

Quick, efficient, and responsive

I really appreciated how welcoming the doctor was and I got what I needed from a quick call.

22. Oktober 2020
Amwell-Logo

Antwort von Amwell

This is what we love to hear! Thank you for sharing!

Bewertet mit 2 von 5 Sternen

hit or miss

Amwell is wonderful when it works, but the app is hit or miss, and I have found it less stressful to discontinue my counseling altogether rather than gamble if my appointment will be randomly cancelled or cut off with no ability to contact my counselor afterwards. So frustrating. And don't count on Amwell customer service to follow up on any emails alerting them to the situation. It's too bad, since it's so promising.

21. Oktober 2020
Bewertung ohne vorherige Einladung
Amwell-Logo

Antwort von Amwell

Hi Michael, thanks for this feedback and we understand your frustration. We've been working to fix any glitches with the app and will continue to do so. Your feedback is valuable to us, and I'll pass this on to our support team. Take good care.

Bewertet mit 5 von 5 Sternen

I wouldn't hesitate to use Amwell again!

Such a great service in these uncertain times! I am immune compromised and to be able to speak to a doctor and have her actually look down my throat and ask what my symptoms were without having to go out of my door was absolutely amazing.

20. Oktober 2020
Amwell-Logo

Antwort von Amwell

This is so great to hear! Thank you for the awesome review!

Bewertet mit 2 von 5 Sternen

The price of a doctor visit has gone…

The price of a doctor visit has gone up. I have medicare and a supplement insurance which Amwell does not accept. The visit price was up to $269. I will not be using your services again.

20. Oktober 2020
Amwell-Logo

Antwort von Amwell

Hi Joyce, we're sorry to hear about your negative experience. If you weren't satisfied with your visit, please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. Thank you and take good care.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr