This company is useless. Practitioner do not join a scheduled call, cancelled it 5 minutes after it was scheduled to end, and they billed me anyway. There is no customer support except a phone number.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Their website says they treat UTIs via Telehealth, when seen by the Dr, for all of 5 minutes, the Doctor said she couldn't treat UTIs over Telehealth, after they charged us for the visit. They won't... Mehr ansehen
Do NOT use this company!!! I had my mother call because she had strep throat for 3 days and was getting worse, she had EVERY sign and symptom, this “Dr” listened …..Did NOT look at the screen one time... Mehr ansehen
Your on line patient info system is user unfriendly. I could not delete a credit card when I needed to change payment modes. Your insurance options listed do not match the plans you accept. Your couns... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Amwell makes it easy for you to talk to providers, immediately, from home. You don't need to call ahead or wait for a provider - simply log on or call.
Kontaktinformationen
75 State Street, 02109, Boston, Vereinigte Staaten
- 1-855-635-1393
- support@americanwell.com
- amwell.com
1.2
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2226 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Professional Care
The physician was personable and listened very well to my symptoms. The treatment he prescribed help he a lot.
10. Dezember 2020
Antwort von Amwell
So happy to hear the appointment was helpful. Thank you for letting us know!
You may have COVID go get tested
You may have COVID go get tested, that’s all the doctor said. It seemed like he wasn’t concerned about anything else so that was frustrating.
10. Dezember 2020
Antwort von Amwell
I apologize for the frustration and appreciate your feedback. I will be sure to share this with the team. Thank you and take care.
She is very friendly and helpful
She is very friendly and helpful. She explained all of the matter we need. We really appreciate it
Thank you
10. Dezember 2020
Antwort von Amwell
Thank you for sharing your experience and I'm so glad it was a positive one!
Highly recommend
Easy to set up an appointment. The doctor was prompt and professional and my needs were addressed. Super easy. Highly recommend!
10. Dezember 2020
Antwort von Amwell
Thank you Skylar. Happy to hear it was a good experience!
Amwell Review
The PA that assisted me was helpful and prescribed the right medication for my symptoms I would recommend him and this service to any one.
10. Dezember 2020
Antwort von Amwell
Thank you so much for this feedback and we are happy that you had a great experience!
Great visit and very helpful
10. Dezember 2020
Antwort von Amwell
So happy to see that you had a great visit. We appreciate you taking the time to let us know!
Antwort von Amwell
Happy to hear it went well. Thank you so much for sharing!
Great doctors quick and accurate!
10. Dezember 2020
Antwort von Amwell
This feedback makes our day! We appreciate you letting us know.
Engaging
Engaging, professionalism, understood the problem and made a good recommendation
10. Dezember 2020
Antwort von Amwell
Excellent! Thank you for sharing. These kinds of stories are very meaningful to us. Take good care.
They handled my issue quickly
They handled my issue quickly. Whole process was at most 15 minutes
10. Dezember 2020
Antwort von Amwell
Happy to hear it went well! We appreciate you letting us know.
Great Appt
The Dr. who took our call was attentive and caring. We appreciated her time and knowledge.
10. Dezember 2020
Antwort von Amwell
This is the sort of feedback we love seeing for a visit. Glad it went well and thank you for letting us know!
Highly Satisfied
I was skeptical at first but was very satisfied with the visit. The doctor correctly diagnosed my problem and prescribed the correct medicine to cure the issue.
10. Dezember 2020
Antwort von Amwell
So glad to hear about this successful visit! We love hearing stories like this. Thank you for using the app and taking the time to rate/comment here!
Awesome service and you don’t even have…
Awesome service and you don’t even have to leave your home.
10. Dezember 2020
Antwort von Amwell
So glad to hear it – we love hearing stories like this! Thank you for letting us know.
Antwort von Amwell
Thank you for letting us know the visit with your doc went well. We love hearing this!
Very professional and kind ..
10. Dezember 2020
Antwort von Amwell
Thank you for letting us know and happy to hear you had a positive experience!
Amwell does not prescribe Suboxone
Amwell does not prescribe Suboxone, even though I specifically asked if they did, and they told me yes. They did refund my money quickly
6. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Amwell
Hi Heather. Thank you for this very useful feedback. I will be sure to communicate all of these points to the team.
Tried to make an appointment by phone
Tried to make an appointment by phone, still waiting. Co payment for a dermatologist $79 before insurance. This service was supposed to be cheaper than in person but it is not. This is a reap off.
30. November 2020
Bewertung ohne vorherige Einladung
Antwort von Amwell
Hi there, I'm sorry to hear about your negative experience. If you ended up hanging up, please let us know by contacting us at lho@livehealthonline.com with the name and email associated with the account, along with the issue/request for a refund. Thanks in advance for your patience and take care.
AmWell HR is unethical
AMwell hiring process was pretty unethical. They sign you up and give you a welcome letter and then have you do all their online training approximately 30 hours of on-site training. After they hire all the candidates they send out a letter that they had unfortunately hired too many nurse practitioners or PAs or didn’t anticipate the COVID-19 situation to be what it was. When you asked to get paid for that 30 hours of training they deny that they have to pay you the 30 hours of training. Highly illegal to do to people in Washington state. Don’t waste your time! Move forward and find an ethical employer. FYI they will not send you full-time work. You would possibly get 1 to 2 patients a day. Their platform and training as a bunch of malarkey. Go online and read other reviews about being hired by this company. Don’t use their website to find the reviews look at other websites
29. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Amwell
Hi Shari, thanks for this important feedback. Can you please share these details and any others by contacting us at social.media@amwell.com? We would be interested in hearing more of your input and sharing it with our internal teams. Thanks again and take good care.
Inconsistent service and incompetent…
Inconsistent service and incompetent doctors. One day you call and the doctor is helpful and willing to do his job, next time you get Utubaba from the middle east making a thousand excuses as to why he needs to prescribe otc medication instead of actual medication, doesn’t even understand you and his personal phone is ringing. Don’t use this service, it’s a waste of money.
28. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Amwell
Hi Zoe, we're so sorry to hear about your negative experience. If you were unsatisfied with your visit, please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. Thank you and take good care.
difficult to deal with customer service
way too many people in customer service. do I really need to talk to this many people
28. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Amwell
Hi Michael, we're so sorry to hear about your negative experience. If you're still waiting on your prescription, please contact us at social.media@amwell.com with the name and email associated with the account, along with the primary issue/request. Thank you and take good care.
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