All aspects of this purchase were superb, from using the website through to delivery! And most importantly, the quality of the hooded coat I bought for my Wife is amazing! A beautiful garment, ready f... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with... Mehr ansehen
Unternehmen hat geantwortet
At this moment in time I would not rate this company even the one star above. It is of course easy to navigate buying their products but that is where it ends. The actual quality and sizing is a jok... Mehr ansehen
Total shambles; initially two week delay in delivery and then after only being able to email (they cannot even phone out) the next day we received a garment that was totally wrong in every respec... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fab!
I haven’t received it yet but I’m looking forward to seeing it.

Antwort von Amarae
Easy to do although did get charged £10…
Easy to do although did get charged £10 more for shoes than I expected invoice said £45 but £55 taken from account

Antwort von Amarae
Delivery hasn’t been delivered yet but…
Delivery hasn’t been delivered yet but so far everything has been good

Antwort von Amarae
Great website
Customer friendly website, easy to place an order

Antwort von Amarae
Absolutely fantastic response time from…
Absolutely fantastic response time from customer services when I had a small issue about payment taken. The matter was sorted out within about 10 minutes! I would definitely recommend this company.

Antwort von Amarae
A really great experience with Amarae
A really great experience with Amarae. They have an excellent range of options, and the whole purchasing process was simple, straightforward and easy to navigate.
Communication was clear throughout, so I always knew what was happening with my order. Everything felt smooth from start to finish.
Very happy with the service and would definitely recommend Amarae to others.

Antwort von Amarae
Amazing communication with the product…
Amazing communication with the product as described and a perfect fit.
Can’t wait for my holiday.

Antwort von Amarae
Great quality and excellent service ❤️
Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with my purchase and would definitely recommend Amarae! ⭐⭐⭐⭐⭐

Antwort von Amarae
Expensive tat!
I ordered a pair of cowboy boots, they were half price at £84. When I recieved them, they came in a plastic bag and stank of cheap plastic and glue, definitely not leather as stated on their web site.
The quality was horrendous. I immediately went to my emails to ask for their return details, I tried replying to the ordiginal email when I ordered the boots, but this just came back to me, so I tried info@lune-london, support@ lunelondon, contact@lunelondon, by luck, I saw the name Amarae on Google and realised it was the same company, so I emailed them, explaining the problems I'd be having, only to be advised that as it was past their 14 days return policy, I wouldn't be able to get my money back!
I just wanted to warn people not to bother with this company, they sell tat and expensive tat at that.

Antwort von Amarae
Quick checkout
Quick checkout, 50% off and the quality looks great.

Antwort von Amarae
WORST COMPANY EVER!!!
WORST COMPANY EVER!!
They will rob you for your money guaranteed
They do not do returns
All items are fake or second hand
I believe the people who have given them good reviews are all fake!!
It's most likely friends or people that work in this company.
I got my bank on the case I'm now getting a refund. It's the only way to get your money back from these scammers.

Antwort von Amarae
Pretty much same as everyone else
Pretty much same as everyone else. Checked ‘LuneLondon’ had ok Tristpilot views, ordered 2 pairs of shoes, expensive too so wasn’t suspicious about cheap dodgy items. Arrived too small & cannot contact to return

Antwort von Amarae
Bogus site - I cancelled within 3 min of ordering-…
I cancelled within 3 min of ordering- no acknowledgment or refund. This site is bogus and the cancellation policy is a 5 min window!

Antwort von Amarae
Terrible. Not serious seller.
Terrible. No communication and no replies to questions and the moment I filed a complaint through PayPal the shoes were delivered 2 days later. Shoes size one size too small, too short the shoes quality very poor, smell like a dead animal. They refused to provide return details as shoes too small and of very poor quality.

Antwort von Amarae
Do not use this company
So many reviews with the same experience. Ordered a hat from Lune London, fully thinking it was a UK based company. My order dispatched and I could see it was being sent from China. After 2 weeks and the event I ordered it for passing, the hat arrived. It had been completed squashed and was so badly misshaped, that it was unwearable and therefore faulty, mainly because they put it in a bag not a box to send it. After some lengthy research, I discovered Lune London had shut down and it was now Amarae - how suspicious! I contacted Amarae the day after receiving the item and have fought back and forth with them for 2 weeks with them offering partial refunds or 100% credit notes to buy something else (I will never shop here again). After advising them several times that their refund policy is illegal in the UK and contacting my credit card company, I have finally received a full (minus postage) refund. Do not order from this company under any circumstance!!

Antwort von Amarae
SCAMMERS THAT SHOULD ROT IN THE DEPTHS…
SCAMMERS THAT SHOULD ROT IN THE DEPTHS OF HELL!!!!
Ordered a floral denim jacket from Lune London (now scammer AMARAE) on 23 July, paid £62.95. When it arrived, the quality was nowhere near what was shown in the listing, cheap material that felt like it would fall apart quickly.
I tried to return it and found lunelondon.co.uk completely down. I emailed the support address on my original order confirmation, supportlunelondon.co.uk, and it bounced back with a domain not found error.
As soon as I requested a chargeback, I got a fraudulent looking email asking about the problem with my order. When I replied, that also bounced back.
Later that same afternoon I discovered they’d already relaunched under a new name, Amarae, at amarae.uk, selling the exact same stock. My husband pointed out this looks like a rug pull, where the business disappears the moment there’s a wave of chargebacks, then resurfaces under a different name to keep going.
Neither lunelondon.co.uk nor its support email work, and it seems very likely this will happen again under yet another name. I haven’t been caught out by something like this in a long time and feel pretty stupid for not checking reviews first.
You are THIEVES AND I WISH NOTHING BUT HELL ON EARTH FOR YOU!!!

Antwort von Amarae
I received a bikini that wasn’t…
I received a bikini that wasn’t stitched round the edges so the lining was out and on show. I didn’t realise this was a Chinese import otherwise I would not have purchased. Expensive cheap copy. They do not want to refund even though the item is defective and unwearable. They are unwilling to accept a return. Beware do not buy from this site!!

Antwort von Amarae
I bought a T-shirt which was far too…
I bought a T-shirt which was far too tight and not near the size I ordered which was medium.I didn't realise that it was sent from China, fully believing this was a UK based company. Trying to return it was almost impossible and I discovered I would have to send it to an address in Canada and pay for it myself. No guarantee I would see that money again or the refund. It fitted a friend so I was happy to let her have it. The item itself is fine, if a bit overpriced. I can't believe I fell into this trap. I should have checked the reviews first. Don't touch them.

Antwort von Amarae
Absolutely awful company
Absolutely awful company. This company is a scam. The products are not as listed and it's impossible to return items without paying for international shipping. DO NOT BUY!

Antwort von Amarae
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







