All aspects of this purchase were superb, from using the website through to delivery! And most importantly, the quality of the hooded coat I bought for my Wife is amazing! A beautiful garment, ready f... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with... Mehr ansehen
Unternehmen hat geantwortet
At this moment in time I would not rate this company even the one star above. It is of course easy to navigate buying their products but that is where it ends. The actual quality and sizing is a jok... Mehr ansehen
Total shambles; initially two week delay in delivery and then after only being able to email (they cannot even phone out) the next day we received a garment that was totally wrong in every respec... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Order process was very good and await…
Order process was very good and await product.

Antwort von Amarae
Webdite was easy to manoeuvre around
Webdite was easy to manoeuvre around, quick checkout

Antwort von Amarae
Amazing
Amazing, easy and practical to use. The coat is very nice too

Antwort von Amarae
Was very pleased with our experience…
Was very pleased with our experience using Amarae. The listings were informative and simple to follow with clear and focused photographs. Prices were very reasonable too.

Antwort von Amarae
Fantastic product and great customer…
Fantastic product and great customer experience.

Antwort von Amarae
AMARAE WAS ALIAS LUNE LONDON
AMARAE WAS ALIAS LUNE LONDON , as they received 1 star review because of the worst quality of materials they selling and them website is .uk they are not based in uk. They sent u deffect material of clothing even china staff are 500% better than the quality of them material.🤨. I ordered lather jacket with them and the jacket is look like a water proof paper no linen nothing , when i try to refund it, they sent me adress in canada which i payed from my pocket 26£ on top of the price i boughg it. Niw they change them shop name a AMARAE , Dont let them full u guys

Antwort von Amarae
SCAM COMPANY AVOID LIKE THE PLAGUE

Antwort von Amarae
STAY CLEAR
STAY CLEAR! I purchased an item via Lune London which is Amarae and it is their customer service I am dealing with. I paid £49.99 for a pair of leggings which I considered to be very poor quality on arrival. I contacted the company immediately to report the issue and request a return. I was directed to a returns portal, which I completed, but received no instructions on how to return the item. After following up, I was informed that I had missed the 14-day return window. I hadn't. The company has offered either a 15% refund or 50% store credit. Based on my experience, I would most definitely not purchase from this retailer again.

Antwort von Amarae
Ordering is easy
Ordering is easy, and dispatch is fast. When the boots arrive I’ll update with more info on quality.

Antwort von Amarae
Easy to purchase and fast checkout

Antwort von Amarae
My experience was easy and efficient
My experience was easy and efficient, hassle free!

Antwort von Amarae
Website was easy to navigate
Website was easy to navigate. Was glad that shipping was free

Antwort von Amarae
I’m really disappointed with my…
I’m really disappointed with my experience with Amarae.uk.
I purchased two outfits for my wedding, and the total shown to me was around £193.97. However, when the payment was taken from my bank account, I was charged £232.76, which is significantly more than the amount I was expecting to pay.
As this was a wedding purchase, I expected the payment amount to be clear and accurate. Unfortunately, the unexpected extra charge has left me very unhappy with my order and the overall experience.
I hope Amarae.uk can explain why I was charged £232.76 when the total shown was around £193.97. I would appreciate a proper explanation and resolution.

Antwort von Amarae
Excellent customer service
Excellent customer service
Easy to order
Unique and trendy
Fabulous material
Reasonably priced
Quality top

Antwort von Amarae
Really nice selection
Really nice selection. I was also lucky as it was at 50%off. I also found a £15% discount code. Looking forward to it arriving.

Antwort von Amarae
Previously Lune London, AVOID LIKE THE PLAGUE!
Would strongly recommend avoiding this company
Formerly operated as Lune London. I ordered three jumpsuits across two orders. Unfortunately, two of them were faulty/not as described. One arrived with a missing belt loop and tag, which their customer service team actually acknowledged after reviewing my photos. The other was advertised as soft, flexible and stretchy, but was nothing like that and shed disgusting amounts of glitter everywhere.
The biggest problem, however, was trying to get my money back. Their website stated that they would cover return postage for damaged or incorrect items, but customer service repeatedly told me they would not reimburse international return costs. I ended up spending around £40 of my own money returning all three items to Canada.
The two faulty items were only resolved through disputes with my American Express as chargebacks, but the third item — which had been returned within their stated returns period — was not part of the dispute. Amarae confirmed they had submitted a £72.99 refund for it, but despite numerous emails and follow-ups, they never actually refunded me and eventually stopped responding.
The whole experience was incredibly time-consuming and frustrating and I am still, 4 months later, chasing Amex for the final dispute chargeback of £72.99 of the non refunded returned item.
I would personally avoid ordering from these people like the plague.
Be wary of trusting the good reviews, it honestly is not worth it. I am £113 worse off after this whole frustrating experience and I've had to resign myself to the fact that I'll probably never see that money again.

Antwort von Amarae
Beware of cheap chinese tat goods and no customer support.
Update 3rd September: I have received a response from Amarae in relation to this feedback. Nothing has been received via email and I stand by my assertion - you are scammers that make extensive use of AI in your customer interactions. I dare to say that any Trustpilot feedback higher than 2 (being generous) is probably written by 'AI Amarae'.
GlobalCommerce Enterprises B.V are scammers
_____________________________________________________________
Beware! Cheap Chinese Tat Importer.
I had the unfortunate experience of purchasing what I thought was from Lune London. This site has now been closed down however, it is like a Phoenix, reinvented as 'Amarae' amongst others.
GlobalCommerce Enterprises B.V - you are scammers!

Antwort von Amarae
Ordered Men's Teddy Fur Carpet Coat…
Ordered Men's Teddy Fur Carpet Coat from Amarae. Had to wait nearly 2 weeks for it to arrive. Expected it within 5 days because it was coming from a UK company. When it arrived the item looked nothing like the photo of the coat I had actually ordered. Reading the other reviews, it looks like I have lost the £129.99 I paid for the coat. Will probably have to contact the bank and ask them to recover the money on my behalf.

Antwort von Amarae
Efficiency and quality
I appreciated the efficiency and regular updates of my order and shipping. In addition the quality of the products are excellent on my previous order and prompted this new purchase.

Antwort von Amarae
So funktioniert Trustpilot
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