We chose to change from another provider and go with Alncom and we were connected and up and running the next day. The service has been excellent from the off. I have had a follow up calls to check... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come... Mehr ansehen
Unternehmen hat geantwortet
We switched to Alncom from SKY and it's like entering a different world. Fast, efficient and very friendly service resulting in far faster broadband speeds - and all cheaper than before. Couldn't r... Mehr ansehen
Unternehmen hat geantwortet
Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
Unternehmen hat geantwortet
Unternehmensdetails
Über Alncom
Vom Unternehmen geschrieben
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Kontaktinformationen
Alncom, NE662PF, Alnwick, Vereinigtes Königreich
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
4.9
Hervorragend
462 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great high speed product
Great high speed product, amazing service (not that I've ever had to contact them with a fault) and a great team.
Have just come to the end of a 2 year contract and have renewed this straight away. Wouldn't look anywhere else having used household names previously.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Kathryn, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
House move.
Recently moved house and of all the services, utilities etc dealt with Alncom by far the best! So easy to contact and excellent customer care. Recommend to all.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Tim, we are extremely grateful to you for your continuing support as our valuable Alncom customer and thank you for taking the time to leave your 5* review.
We would also like to thank you for the recommendation, our teams strive to do their utmost to provide the best service possible.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Glad we changed to Alncom
Have used Alncom for around 5 years and our experience from the initial enquiry, installation and ongoing usage have all been excellent. We have had a couple of issues (lost signal and damaged wiring) both caused by work inside the house which were promptly fixed by Alncom within 24 hours of reporting the fault. All in all, we’re glad we changed from our previous, expensive and unreliable provider.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Andrew for your 5* review, we are extremely grateful to you for continuing to support Alncom by being our valuable customer. If you have any queries or need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent value
Excellent value, great service, lovely staff
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Stuart for your 5* review, we are delighted that you are impressed with our teams and our service.
If in the future you do need us please do contact us on 01665 604 816 and we will be happy to help.
Thank you again Stuart
Team Alncom
From my initial phone call it was fitted same day
From my initial phone call, to the arrival of the installation team, it was four hours.
The work was done in an efficient and tidy manner and the operatives first class.
I've never had an issue with the system so I would reccomend this business.
Les
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Les, thank you for your glowing 5*review, we really do appreciate your support and taking the time to share your Alncom broadband experience.
If you need us in the future for any support, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless, exactly as promised. The customer service was superb. Thankyou for setting up my TV, Laptop phone etc. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Sheila for your fabulous 5* review, we are delighted that you have been impressed with our teams and the installation of your Alncom broadband.
We would also like to thank you for the recommendation, this is very much appreciated.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient setting up process and good…
Efficient setting up process and good coverage and service since. Supporting local business
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you for your 5*review, our teams really do appreciate you taking the time to share your views on your Alncom Broadband.
If you need any support in the future please do call us on 01665 604 816 and we will be happy to help.
Team Alncom
They installed the system without any…
They installed the system without any fuss or mess. It works really well. I haven't had any cause to contact them , but they will occasionally get in touch to make sure everything is okay. Cannot fault this company
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Alan for your 5* review, we are truly grateful to you for taking the time to share your experience of your Alncom Broadband.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any support in the future and we will be happy to help.
Team Alncom
Being using Alncom for 3years now…
Been using Alncom for 3years now brilliant service always, if ever a problem occurs dealt with as soon as possible engineers very efficient and polite and customer service excellent.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Hazel for leaving your 5* review and for your continuous support, we are extremely grateful to you.
We look forward to continuing to provide you with the best service possible.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reliable and responsive
Reliable broadband and responsive, friendly customer service - hope it remains that way
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you for your kind words, and giving us 5*'s we are thrilled you have had a great experience with our teams at Alncom. We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any support to you in the future.
Team Alncom.
I got two lines from them both have…
I got two lines from them both have been excellent and the service has been personable and effective. A world of difference from the massive soulless providers like sky and co. 10/10
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Dan for your 5* review, we are really happy that you feel valued as an Alncom customer, all of our teams will always do their utmost to provide the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless with stability and broadband speed exactly as promised. The customer service has always been superb and pricing very competitive. Much of the village have switched to Alncom and I have yet to hear from anyone who hasn’t had great service. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Philip for taking the time to write your 5* review, we are extremely grateful to you for sharing your experience of your service you have received from our teams at Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Troube-free experience
There have been no issues since the connection was installed, so I can't comment on their support. The speed and reliability are as promised.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi John, thank you for your 5*review, we are thrilled that you are happy with the speeds and reliability of your Alncom Broadband. If you need us in the future you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Two separate things have impressed me
Two separate things have impressed me.
Firstly the reliability of the service is excellent, particularly when compared to my previous broadband provider.
Secondly I recently had an issue where certain apps on the Android phones in my house would only open when not connected to the WiFi service. Even though this was a problem with the Android phones the Alncom technical desk continued to investigate the issue with patience and with prompt responses to my questions. Great to be able to communicate with a local human!
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Jim, we are delighted that you are impressed with our teams and for taking the time to leave your 5* review.
We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer care
We use the internet for our business and had a sudden outage. Spoke to Rhian who went above and beyond what I would expect her standard duties to be to keep me informed as to the issue and timescales to be back online. I have always had fantastic service from Alncom and Rhian is in my eyes a great member to have on the Alncom team.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you so much Sean for the outstanding 5*review, I will pass your kind words onto Rhian, who is a valued member of our team. If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great value, local and real people on help desk
After years with, variously, the Post Office, Vodafone and Plusnet, our neighbour suggested Alncom and we haven't looked back. In excess of 100Mpbs for £25/month with good technical back-up, what's not to like?
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Jan, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I can always get an immediate response…
I can always get an immediate response from Alncom be my enquiry technical or admin. All the people I have dealt with at Alncom have been friendly and helpful. I just hope that because they are so good that they will not be bought out or swallowed up by one of the giant providers/corporations. Keep going as you are Alncom but please do not raise the prices in the way that some of your competitors do.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Derek for your glowing 5*review, we are so glad that your enquiries have been dealt with quickly. Our teams will always do their utmost to deal with any queries as promptly and efficiently as possible.
We look forward to continuing to provide you with the best service possible.
Please do contact us if you need any support in the future on 01665 604 816 or email help@alncom.couk and we will be happy to help.
Team Alncom
Great LOCAL provider
Alncom are a local provider who provide a great service. Broadband is very rarely down and the really good thing is that they are always on the end of a phone. No hanging around, no messing about - they answer their phones and talk you through issues.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Helen, thank you for leaving your 5* review and continuing to support our local company and our local people, we really do appreciate you taking the time to share your Alncom experience.
We thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Very pleased with our move to Alncom
Looked around on reaching the end of our previous contract and looked at Alncom after recommendation from neighbours - very glad we did. We've had friendly and helpful service right from our first call to the office after looking at the packages on the web site, promptly arranging a visit from engineers to check on-site and discuss what we needed, where we wanted things, and to be sure we understood what would need doing, all at times to suit us. The office team explained the broadband voucher scheme which has funded the installation at no cost to us, and handled all the account setup in a timely way. The installation was quickly and cleanly done and the engineers proficient and friendly despite working in difficult weather - top team! Very pleased at the improved speed of our connection too, well up to or better than that discussed. Alncom highly recommended.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Thank you Richard for your fabulous 5* review. We are extremely grateful to you for sharing your Alncom experience and for highly recommending us.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
no regrets
NW Performance excellent customer service helpful
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alncom
Hi Richard, thank you for giving us 5*'s for our customer service, our teams are very grateful to you. We are here if you need us for any support in the future, please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.