Accessories for the Home 

Ordered a display cabinet 10th June and have not had any communication from them. They do not answer the phone and rarely reply to emails. I have asked for a refund but so far it has not arrived. This company has had over £600 of my money for 3 months and delivered nothing!

We placed an order in May for three stools that were supposed to be in stock. Four months later, after being continually told they were coming, we cancelled the order. Three weeks after cancelling, we are still waiting for a refund. This company is not reputable. Don’t trust them with your money.

Like many others here, the delivery times went completely out of the window. It took chasing by phone every day to make my order a priority, but I finally received my dining table and 2x bedside tables, which are great and as advertised. I do not think this is a scam - most times, Sam did answer the phone and was very apologetic, but it is clear she is out of her depth when it comes to running this business. I am rooting for her to improve as their prices are extremely competitive (the lowest on the market by far) so if you are prepared to wait and chase incessantly... it may be worth it for a bargain.

I ordered Nkuku frames about 2 months ago, great price compared to other sites. I never received them. The limited contact I had was always a promise that they’d be in ‘next week.’ I have now resolved this through PayPal and received a refund. I also purchased the frames from The Hambledon and Kayu, both of which had excellent customer service.

I had avoided reviewing till now as I continued to give this company the benefit of the doubt and hoped they would honour their promises.
I experienced the same issues, with no sign of my order being fulfilled and poor communication, as have been described in many other reviews here. Finally, last week, Sam agreed to a refund.
On the 20th August I received an email from the company telling me the refund had been processed.
Unfortunately it took further chasing for the refund to appear but it has now done so. I hope the problems this company appears to be experiencing get resolved, as they have some lovely products.

Avoid this company at all costs. I am inclined to think they are a scam. Terrible customer service. We processed a return almost 4 months ago and despite multiple chasers, emails and promises to arrange a pick up service, Accessories for the Home ignore our calls and emails, and our items are still unreturned.

Poor customer service that never get back to you, refund requested and I will look elsewhere.

Their website is excellent and has a great choice of interesting and cool furniture which is hard to find elsewhere. Their pricing is great - I ordered a dining table, matching bench and four chairs at a 30% discount to the same pieces at John Lewis.
Delivery was slightly delayed from the original estimate but Sam dealt with my queries on the phone efficiently and helpfully. When the furniture was delivered the crew carried to the second floor, unpacked it and took away all the packaging which was super helpful.
All in all I would recommend Accessories for the Home if you're looking for upmarket, well-priced furniture.

Okay! It’s been a long wait (11th June to 26th August) but I have finally received the gorgeous lampshade I ordered from Accessories for the Home. In that time, I had written a couple of email queries and phoned a few times. The comms weren’t great, which led me to believe I’d been scammed (hence the previous Trustpilot reviews). But when I did eventually reach Sam, she assured me there was a hold up from the manufacturer and that it would arrive and now it has 🙂. I would have preferred to have had an email in response to my queries rather than over the phone several weeks later (and after blowing off steam on Trustpilot!)- but other than that, I’m very happy with the purchase!

I have held off writing a review as I really wanted to give this company the benefit of the doubt, but I think it’s important for future customers to be extremely wary before placing an order.
Ordered a bed frame in mid June and still waiting for it to be shipped. Have been fed a similar tale to many other customers that delivery is “imminent”, when it is clear the item isn’t even in stock. The company do a terrible job of updating customers and giving honest delivery timescales - the whole production line needs to be put on freeze whilst they clear the huge backlog of orders they are obviously struggling to process. The website also needs to be updated to reflect truthful delivery timeframes. I will continue holding out for my item as it is clear from others processing a refund is just as arduous but it’s been an extremely stressful buying experience and won’t be repeated.
Order no: LJBXJPGWO.

Update: order received 3 months later.

Scammers…got my money back through PayPal after 6 months

Have been told every week for the past three weeks that my bar stools would arrive by the following Friday. We are now 2 months from when I placed the order and they are no longer answering the phones phone. Emails have been sent and still no response. Appalling service and will be left with little option but to contact my bank and report the seller as fraudulent unless this is resolved asap.

The order for Nkuku chair had a 4-6 week lead time. After 6 weeks, not arrived. No replies to emails. No communication. Very disappointing.

DO NOT WASTE YOUR MONEY AND SANITY HERE. Absolutely appalling. Ordered an ice box on 9th July, it's now 23rd August and still haven't received it. After receiving NO response to my email I had to phone on 22nd July and 7th August to chase for this product, only to be fobbed off that the the box is in transit from Amsterdam, would reach the company owner on Wednesday and would be with me by Friday. Those were clearly lies both times and I am now about £60 out of pocket and being entirely ignored. Ironically the product is still on the site and it says "in stock". Honestly I know the stuff looks cute online but it genuinely is money down the loo. Don't do it.

@accessoriesforthehome - please get in touch to issue a refund ASAP.

2.9.26 — true to form, no one ever contacted me, no one is surprised.

No idea where my £258 order is, the money was taken in May and despite chasing I’ve heard nothing and not had a refund.

Order ID LGVVCNBXW

I’ve provided my order number above, I’ve still not heard anything, still waiting for a refund, a product or even a reply at this stage!

Update: 06/10/26... still no cabinet!!! I've not contacted trading standards.

Update: 27/09/26… still no cabinet!!!!

Update: 08/09/26… still no cabinet!!!!

Awful service and zero communication - do not buy from this company. Ordered a cabinet for £606 on 10th May with a 2-4 week lead-time. I’ve still not received it, despite emails and phone calls every two weeks following the 4 week lead-time. Every time the response back is the same “it’s due in next week with delivery the week after”. This is a lie and has been given to me multiple times.

I don’t mind waiting, I just want (honest) communication and my cabinet!!!

AVOID THIS COMPANY AT ALL COSTS. I ordered a chair costing £1131 on 7 May with an est delivery of 2-6weeks. After 6 weeks I made contact and was advised it would be next week, I got the same story for the next many weeks until 27/7 when I was offered a refund which was processed that day. I was told it would take 7 working days. We are now over 3 weeks on & I haven’t got my money.
The communication from this company has been abysmal, during this whole 14 weeks saga I received 1 proactive call from them apologising for the delay. I have sent 12 emails of which only 3 were responded to, they just ignore you. I was never told there was a problem getting the chair & was always told it would be with them next week, but next week never came.
I have now had to approach my credit card dealer to pursue a charge back. This company has caused me months of stress & anxiety, I would avoid them at all costs. I wish I had read their other numerous poor reviews before I placed my order.

Left a one star review 3wks ago as I’d been waiting for a cabinet that I’d paid for in April and was getting really stressed about the possibility of losing my money. But hey it finally arrived tonight!! So hang on in there guys - haven’t unboxed it yet but soo pleased it’s finally here

Taking this through citizens adive and court if needed! Incredibly disappointing. I ordered pots worth £300 to be at our office for an important event taking in consideration the ''4 weeks delivery'' which sounds insane already. Its been 8 weeks, getting into 9 and after calling so many times, emailing, messaging through the page, she replied a month after saying she will refund asap. Guess who is still waiting. I will have to take this further Under the Consumer Rights Act 2015 and through Citizens advice and court if needed.

This company is such a scam. I ordered a bean bag on July 7th, I received an order confirmation by email. The item never arrived, never even received a tracking for the delivery. After several attempts, about a month later I managed to reach a woman by phone who pretended to be surprised and said that the item would arrive in a week. As I had just read the Trustpilot reviews at that point I didn't trust her anymore, so I asked for the order to be cancelled and refunded. The lady promised she would refund me the same day. Other weeks have passed, but Klarna (the payment method I used) told me no refund has been received. I have now opened a dispute with Klarna who are going to assist me to have my money back. In the meantime, it's become impossible to reach the company by phone - they don't answer at all.