Accessories for the Home 

If like me you are coming on here to see if you are in the same boat as other people - you are. Therefore we all need to do the same thing and report to Citizens Advice Bureau and Action Fraud so that she is properly investigated and not allowed to get away with what she has done to so many people. Unfortunately because we placed an order in May and it is now October with no item or refund, our credit card company won't refund us because it's out of their 120 day terms. So we may well lose our money. I'm fighting this but just as a warning to others - get your refund requests in ASAP. Even if you do get your money back please still report as the more people that do so the more likely it is she will have to face the consequences of her actions by thorough investigations.From her social media pages it looked as though she had plenty of time to enjoy nice holidays - I wonder where the money came from for those...

Ordered cabinets in April, £2.9K - like the rest of the reviews, no answers to emails, calls. How they have not been shut down before now is beyond me! We got a refund via our credit card provider. Reading the reviews they are now bankrupt.

I ordered a bench online after speaking with Samantha and was fooled into believing they were legitimate. I can see from other reviews she had already started defaulting and probably had no intention of delivering and was just after the cash.

Repeated emails have gone unanswered, plus their website has been offline for weeks now. Visa have investigated and returned my money. Don't know what's going on with this company but I'm not going down with them.

I worked with Samantha Walkden, owner of Accessories For The Home, and unfortunately, my experience has been very disappointing. I completed the agreed work, but the outstanding payment of £360 remains unpaid.

I was asked to continue working, and I did so in good faith. However, when I followed up about the payment, communication stopped, and I was blocked.

I believe fair payment and clear communication are essential in any professional relationship. I hope Samantha will resolve the outstanding amount and address this matter professionally.

I think Accessories for home are a fraudulent company and Sam is dishonest ,I have emailed ,texted and phoned (even spoken to Sam , who promised me my purchase) now claiming via the bank to get my money back . Bad experience , I imagine the directors are having a laugh .

Order placed beginning of August and not received. No response to emails. Couple of phone calls answered and was assured item would be delivered the following week. Wish i had asked for a refund when i last got through. Now website closed and phone number unobtainable. Feels like my money has been lost ☹️

Spoke to the SAM. i got through to her on their other number which is 07725875338. She said they have gone bankrupt.... I find it deeply concerning that a company can continue taking orders and accepting payments from customers for months, fail to fulfil those orders, and then suddenly declare bankruptcy. This raises serious questions about potential fraud. I sincerely hope Trading Standards conducts a thorough investigation into the owner, including whether she ever actually placed orders with suppliers for the furniture customers paid for, and exactly where all the money collected from customers went. Customers deserve answers, accountability and justice.

Entirely the same experience, £1700 order taken in April, spoken to Sam on a number of occasions after continuously chasing, met with the same promises. Sadly its appears to be all part of the deception to continue the charade, sorry to everyone else who’s been taken in by a truly awful company.

Fairly certain they either have, or are about to, go bust. Placed £1,300+ order in August. Paid via Paypal who have been awesome - reported problem to Paypal just one week ago - they have investigated and given me a full refund.
If you have paid via a credit provider then you will have recourse. So sad for anyone who had paid them with their own hard-earned money.

Same experience as others sadly. Placed an order in June which did not arrive. Chased and chased - no response to emails but managed to speak to Sam on the phone a couple of times telling me it should arrive in the next week, before finally agreeing to a refund. I got email confirmation a refund was being processed at the end of September but it never came and now phone lines not even ringing and website down. I’ve raised a dispute via my bank.

Avoid at all costs. I would give ZERO stars if possible. The worst company I have had the misfortune to order anything from. I only wished I had checked TrustPilot first. Ordered cabinet on 28 August for £1119.32, heard nothing from company following order confirmation. After 2 months of no delivery I attempted to cancel. I am so thankful I purchased via ClearPay on 4 payments as it is their responsibility to refund me. Accessories at Home communication and customer service is dreadful. They didn't respond to any communications from me (and I tried telephone, live chat and email). So disappointing as really wanted the cabinet. Lesson learned!

This is a scam. Ordered an item of furniture a month ago. Got confirmation of the order and an invoice, then follow up email to say it is now with the team. Emailed last week to chase, no reply. Checked again today - site unavailable.

I paid for items back in April 2026 and its now October - can't get a hold of Sam and not responding to emails/texts

Seems like the website is no longer found

Not a great sign

Well, they say if sometimes seems to good to be true, it probably is.

Bought two chairs on the 8 June. No contact. Rang multiple times. Promised next week multiple times.

Now, nearly 5 months later I've finally given up. Phone isn't ringing and website down. Think I might be time to buy chairs from somewhere else...

A lesson to always listen to reviews!

ZERO STARS!

Wow…looks like we’ve all been fooled. Exactly the same experience as many others. Othered months ago. Chased up several times - spoke to Sam twice on the phone to say it would be delivered the next week. Chased on email twice. Now website and phone lines down. Absolute joke. To lie to so many people and take their hard-earned money. Disgusting

Like everyone else here I have been duped by this company. Despite phone calls, emails and them even sending me out a 10% discount voucher...I can only conclude this is a company with ill intention. Not to worry folks as we can get our money back, and then get some further action taken. Here goes:

If you are trying to get your money back or report the company, here is a quick guide on what you can do right now in the UK:

1. Contact Your Bank Immediately

Your best chance of recovering your funds is to contact your bank or card issuer right away:

• If you paid by Credit Card: You might be protected under Section 75 of the Consumer Credit Act, which holds the card provider jointly liable for breaches of contract on purchases over £100.
• If you paid by Debit Card: Ask your bank to initiate a Chargeback claim to reverse the transaction.
• If you paid via Bank Transfer: Ask your bank if they can recover the funds through the Contingent Reimbursement Model (CRM) code for authorised push payment scams.

2. Report the Fraud

• Action Fraud: Report the incident to Action Fraud (the UK’s national fraud reporting centre) online or by calling 0300 123 2040. They will provide you with a crime reference number.
• Citizens Advice: You can report the rogue business to the Citizens Advice Consumer Helpline at 0808 223 1133. They can pass the details to Trading Standards to investigate the company.

That should sort things out. I have waited over eight weeks for a delivery, I have emailed my cancellation and no response. No excuses Accessories for the Home...you are running a bad business.

Do not order from this company. Similar to others’ experiences, ordered back in June, still nothing! Lots of lies about being despatched, then no response to emails/phone calls.

Oh Gosh, I'd read the reviews but after actually talking to Sam I decided to go ahead as she 'sounded' genuine. I feel like a fool. Over £1000 paid & now I can't get hold of her, website gone, phone line cut off & she's not answering her mobile. Someone on here mentioned it says she's gone into liquidation on companies house but I cant see that she has.

Order not received. No communication. Phone line unavailable. Not answering emails. Website down. Credit card provider contacted for refund.