Accessories for the Home 

I continue to chase two orders in since June. Radio silence from the company, a discontinued phone line and sudden disappearance of the website. Do not place an order with them.

We purchased six bean bags from this website for over £600, but other than receiving an order confirmation email, we’ve heard nothing from the company.

I’ve tried contacting them over 20 times by phone and email, but have received no response. The website has now been taken down, along with their social media pages, and we still haven’t received the items or a refund.

This is extremely disappointing, and I’m concerned that we’ve been left out of pocket with no way of contacting the company. I would strongly advise others to be cautious before purchasing from them.

I have been in the process of getting my money back via Klarna. I should get a resolution this week and money next week. If this is the route anyone else takes then get as much info that you can. Don't forget to refer to all of the negative feedback here, various accusations of fraud, the fact that they have blocked comments on their socials and, as of today, the website going down. I hope everyone gets their money back, this has been a right nightmare for a lot of people.
Jody

We purchased 3 stools in April 2026. After waiting for around 2 months we asked where they were only to be told about delays and that they would be with next week. By July we asked for a refund to be told it would be processed. It has never been processed and we are still waiting for the refund. Sam was originally pleasant to deal with but I feel that the current situation of no reply to any emails and no phone number to call is completely unacceptable. I feel like I have been robbed and lied to for the past 6 months.

Same as others, made an order. Money taken, zero contact since. No answer to phone calls or emails. Phone line now disconnected. As others concerned this indicates fraud or no longer trading etc. Reported accordingly.

Zero stars . Dreadfully sad to read of many others who share a similar experience to mine ie. pay up, wait then nothing happens.
My order was placed 26th June and I gave the company longer than the 4 to 6 week waiting time before sending emails and phoning. I did not have the patience that others had and after being told that 1) delivery was expected next week, then 2) have to arrange a two man delivery team then 3) no communication at all!
My bank started the chargeback refund request on 23rd September and today they informed me that it was successful!
Please contact your credit card supplier/ bank if you have been strung along like me .

OWNER HAS DONE A RUNNER
I’m in a very similar situation. Samantha Walkden, the director and UBO of the company, appears to have disappeared. She has blocked me on her mobile, the store has closed down, and there has been no response to my text messages or emails.
I strongly urge everyone affected to contact their banks as soon as possible to request a refund or initiate a chargeback. Please also report the matter to Action Fraud and Trading Standards.
This situation is completely unacceptable. People deserve answers, transparency, and the return of their hard-earned money.
We need to stand together, share information, report our experiences through the appropriate channels, and take collective action to ensure this matter is properly investigated.
Please don’t delay in contacting your bank and reporting your concerns. The sooner we act, the better.

Oh my goodness, I ordered a Harsha Leather Kitchen Counter Bar Chair - Chocolate Brown Order ID JCWIUXBXI on 22nd August. I have been chasing this order now for a few weeks via email etc - yesterday the phone line became 'temporarily unavailable' and this morning the website is no longer available. I knew about the 'slow' delivery and hit and miss communication as I had ordered before and had experienced just this - however in the end the order came through and therefore I thought this time would be the same. I now feel very foolish and will look to get my money back some how.

Oh dear - I have just checked with Companies House, looks like they have gone into liquidation

1 full year. 39 emails. 100+ calls. £750 conned. Countless lies. Still no bed and no money.

Absolutely Terrible Service

Absolutely appalling service. I’m still waiting for £650 worth of furniture, with no updates or communication from the company. I’ve tried calling, but the phone number doesn’t work, and my emails are being completely ignored.
This is totally unacceptable. Customers shouldn’t have to chase orders they’ve paid for or be left completely in the dark.
Avoid this company. Based on my experience, I would not recommend them to anyone.

Sadly, like many others I have been continously lied too.
June 6th - ordered item (advised 6 week delivery)
From July 20th onwards, multiple calls, multiple emails - typical excuses being used (not in stock at the moment, stock is arriving in september, moving shops, moving warehouse blah blah)
The lady that answered the phone was always apologetic, offered discounts on future orders, however last week, the phone just rang, no answer, no voicemail and now today the number has been disconnected!!
Clearly a total rip off/scam.
I should have taken the refund option when offered, but like others I gave them the benefit of doubt that they will deliver.
The owner Sam Walkden is clearly a very smart fraudster that has zero morals.

The best bit, I received an email last night offering me a 5% discount code! I just want my furniture!!!

Legal action will now follow.

I hate to say it, but Facebook and Instagram pages have now disappeared! Probably on holiday with everyones cash!!

Similar to other customers, I did not receive my product (Wine Display Cabinet, £300), and required me to contact Sam over the phone frequently for updates, often being told it would be the following week, or even at one point that the item had not arrived as expected and was to be re-ordered. Not a single email I sent was responded to. I ended up seeking a refund via PayPal for a failure to deliver.

Can tell they are facing considerable challenges at the minute, and would not advise to purchase any items from them until their supply chain has stabilised, and they have a better system for order updates and tracking.

I cant believe I am reading from others, exactly what I have experienced. Shocking service, clearly out to scam people. Ordered a product in June, still nothing. Husband tried to follow up, she responded apologising, shelf will be here within the week. NOTHING. I followed up from a different number as she stopped responding to my husband. Same response, even e mailed me a copy of my order, but absolutely nothing from her since. DO NOT USE THIS COMPANY, THIS IS A SCAM.

Zero Stars!!!!

I ordered a counter stool on 1 September 2026 and paid £140. My order number is NLAUXLKOL. It’s now 12 October and the stool still hasn’t arrived and I can’t get any response from the company.

The only communication I’ve had from the company was on 3 September, when I received a generic email about delivery timelines.

The complete lack of communication is shocking. I’ve tried to get an update but haven’t been able to get any response. To make matters worse, I received a marketing email from them this morning. It’s an absolute joke that they can contact me to encourage further purchases while ignoring a customer who has already paid £140 and is still waiting for their order.

I’m really disappointed and, frankly, disgusted by how this has been handled. Having now read the other reviews, I can see this isn’t an isolated experience. This company is clearly taking orders and payment from customers without delivering the goods they have paid for.

I’m posting here because I want my money back or my stool delivered. This situation is completely unacceptable.

Based on my experience and the number of similar reviews, Samantha Naomi Walkden, the Director and Owner is clearly operating a scam and needs to be investigated urgently. AVOID!!!

Ordered bar stools in July still no sign - after many phone calls texts etc still nothing - spoke to SAM who kept coming up with bull shit excuses even said they have been evicted from their storage building!! Shocking service no refund or apologies- do not order from this company 😡am going through credit card charge back at the moment hopefully will get my money back - over a grands worth!

Ordered dining chairs on the 21st August with an estimated delivery time frame of 2-4 weeks. Ive not received any updates and have no response to two attempts to contact (email and online contact form). It’s now been 7 weeks and i am starting to suspect this may be a scam.

I wish I had read the reviews. Bought an item end of June, told it would be 4 weeks. Loads of lies and back and forths. Asked for a refund. Told it will take 7 days, that was two weeks ago. I am going to and see her when I get back from the UK and I will be leaving with my refund.

BE AWARE! THIS SITE IS A SCAM. DO NOT BUY FROM THEM.

SO UPSET!!! I ordered a shelf in July. No idea where the shelf is. I have spoken to a woman several times in the store, she says she’ll post it - then nothing happens. The phone doesn’t even take calls now. They should not have an online service as they cannot manage it!

Order TOKYSEQRO
Where do I start?
Firstly. I wish I had read the reviews, I wouldn’t have ordered from them. Long story short, I ordered a bookcase 19/06/26, I still haven’t received it, radio silence from Sam, she’s actually blocked me on her phone, and needless to say, doesn’t respond to emails.
I have now reported the company to Action Fraud, and the Citizens Advice, also I’ve spoken to the Telegraph newspaper.
My next move is to email Martin Lewis, as I’m sure other people have, and hopefully he will highlight it on his show. Over £350, away. No taking responsibility, so rude to ignore paying customers, and a complete lack of basic service. Absolutely disgusting.