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I ordered 4 X kitchen island stools on the 24th June this year for £900, with estimated delivery in 2-4 weeks. After approx. 6 weeks I rang to understand when I might be expecting the stools and Samantha assured me they were coming in the following week and would be delivered. I then went on to have this same conversation for 7 weeks - Samantha continuously apologising and each time promising I would have them the following week. I could very rarely get through by phone, always going to answer machine, and when I did eventually get through Samantha would promise to ring me back to give me more information and never did. So here I am, 16 weeks after making my order with no stools and £900 down. I was incredibly calm, patient and understanding with Samantha but the blatant lies that she continuously fed me were quite frankly disgusting, whilst £900 of my money sat in her bank account gathering interest for her. I requested a refund 2 weeks ago and have still not received it, and surprise surprise now can't get through to her so will need to contact my bank. Honestly shameful behaviour with no regard what so ever for the impact this has had - I have wasted hours chasing and the whole experience has been incredibly stressful. If Samantha had told the truth weeks ago and let me know she quite obviously has absolutely no idea when anything will be arriving, I would have canceled my order much sooner and would already have ordered stools from elsewhere. Now I can't do that until I actually receive my refund. The most awful customer experience I have ever received. Don't be lured in by the low prices - avoid at all costs

I ordered 2 stools (£340) on 21st August.
I emailed for an update on my order 3 times in September. No reply
Trustpilot reviews seemed to be the only way the owner communicates, so I made a 1 star review for non delivery of goods.

Reply from the owner on 21st September after my review, promising a refund.
September 25th Samantha Walkden said she had issued a refund, saying it would take up to 7 days to show in my account.
2 weeks later the refund hasn't arrived.
I chased on 2nd October No reply.
Chased again on 6th October setting a deadline for the refund of 7th October. No reply.
No refund
Given that approx 80% of reviews are 1 star, and reporting similar issues, no delivery and no refund, I believe this looks like a company with serious issues with order fulfilment, cash flow and operational problems. I have now reported the company to Trading Standards and raised a complaint via PayPal

I had been waiting for an item to be delivered for 4 months only for it to be delivered broken. When I followed up to ask to return I have not had anything in response. I have emailed and called with no answer. This is fraudulent behaviour. Do NOT buy from this company.

Order number BNSHZAXPT

I am not sure where to start. We ordered 1 armchair 4 weeks ago (£800) and are yet to have any communication. Of course payment went straight through, we had confirmation of order, an invoice and a receipt but absolutely no communication since. It is impossible to get a hold of someone. I have rang multiple times on different phones/landlines and still no luck. Either call failed, call busy, or it just rings out and it says no one is available atm. I presume from looking at the reviews that this is everyone else calling too... I have tried their live chat which states they will reply immediately but this is not the case. I have left a message with the order information tracker on their website, no response. I have also emailed - no response. What are we supposed to do now? Just sit and wait? The lack of communication is alarming. If there was an issue with delivery or a delay in shipment we would understand, it is the lack of communication and tracking information provided. I wish i had read the reviews first.
This could all have been avoided with a little communication.
Please can someone get back to me asap please. Thank you

Ugh coming here now makes me very worried about ever seeing our 1600 pounds back. This is robbery - we have to have some recourse here - where can we go to get out money back ?

I bought x2 garden benches in May. Unfortunately I've never received them or the refund I was promised. Sam kept giving excuses about the ongoing delivery delays. I had a feeling she was being dishonest but I gave her the benefit of the doubt as I really, really wanted the benches. Summer ruined and no refund. I have contacted my bank. Hopefully they will resolve. I'm really disappointed.

I paid over £1100 for an armchair and have received no communication regarding the order. My emails keep bouncing, and the owner has blocked all messages on Instagram, and then I see all these 1 star reviews. I have no way to contact her and ask for a refund. I've reported it to my bank, but hoping she replies soon - there's a lot of rightfully angry customers.

I will never use this company again! I have lost money and patience! I ordered a Sideboard and paid over £600 back in June 2026. No communication from Sam who I believe is the business owner. In over 3 months I’ve only managed to speak to her twice and was fobbed off with a lot of excuses and promises of `next week delivery’. 2 weeks ago she verbally told me she was closing down her physical store to concentrate on her Online orders. I’ve now emailed her for a Refund and of course I’ve had zero replies! Now there isn’t even a way to leave a call message. I have now taken it up with my Banks Dispute claims team. I can now also see a lot of repeat problems with this company on Trustpilot. Let’s hope my bank can eventually get my money back.

I purchased two chairs at £1,450 on 6th August. I was never given a due date from the start - just a vague “4-6 week delivery” for larger items. It has been a battle with constant emails and phone calls. Sometimes, Sam has replied (but always promising delivery next week and then the next week after that). Miraculously I did receive one chair in mid September. I have emailed and telephoned asking when my second chair will arrive. It should have arrived last week and then it was changed to this week. I need to know the exact day so that I will be at home to take delivery. You can’t just say “ it will be shipped next week”. I have telephoned every day this week and sent emails - all of which either no reply or being ignored. The last time I actually spoke to Sam she said they have moved to a different warehouse but I’m not sure I believe this. I want my money back for the second chair but how can I do this with the lack of communication? The chair I have received is lovely but I am sick of waiting now. It’s all too stressful! 😣

Order never arrived. Still have my £640 4 months later. Basically no communication apart from occasionally getting through by phone. Every time was told it would be in stock the next week but never heard anything else. Have now stopped answering my calls and ignoring my request for a refund.

I wish I read these reviews before purchasing. I only ordered some photo frames but they are yet to arrive, it’s been over 2 weeks and there is zero communication. I don’t know how they are allows to continue to operate

I ordered a sideboard and then had to keep chasing to be told it would ship next week, then the next week, then the next etc same story so I gave up. Did manage to speak to them - miraculously it seems - and ask for a refund that was confirmed 28 September that hasn’t materialized as yet. No one answers your emails or picks up the phone now. Super frustrating.

If I could give no stars, then I would. I spent nearly £850 on three bar stools over six weeks ago and I cant get a delivery date from them, They ignore all emails and never return any messages. Not sure if I have just been scammed or not. Have given them a deadline of this week to delivery my goods or I will be contacting my credit card to retrieve my funds.

Looking for a update on order PDBVQAFSJ

Seems like we’re in the same boat as lots of other missing orders.

Ordered and paid for an item which despite chasing twice I have had no response regarding delivery. This was over 8 weeks ago. They do not answer the phone and have not provided a reason for a delay. I have asked for a refund and they have not responded. Avoid.

I ordered two kitchen stools from them in June 2026. I paid £540. After chasing them for 3 months, I decided to cancel the order and get a refund. When I called them, most of the time it was a voice mail. When I happened to get through, I was told the items would be delivered next week. I also chased them by email but got no response.
After waiting for 3 months, I decided to cancel the order. They said they would refund me. They then emailed to confirm that the refund had been processed but I still have not received any refund after 3 weeks. I am still chasing them for a refund.
I will have to contact my credit card company to get a refund and report them to the Trading Standard Office as a last resort.

Still waiting for an order placed over 5 weeks ago. Tracking just says it's "With our Team". Tried to call multiple times with no answer. E mails also ignored. I'll be raising a chargeback claim with my card provider as looks like I'm not the only one in this situation. Should have know the price was too good to be true when I placed the order!

Sadly it seems I am in the same situation as the customers who have provided their reviews before me. I received a broken bar stool and was told the refund had been processed (after a month of chasing) and it has not, I requested evidence of the refund but none forthcoming. I purchased over 2k worth of furniture a month ago and after many excuses as to why an update could not be provided (watching football, moving premises etc) now messages are going unanswered, tried sms, WhatsApp, email, telephone calls to shop and directly to Sam, now I have seen all this on Trustpilot I have started the dispute process with my credit card company.

After my last review I received a call, full of apologies promising a refund etc also received an email confirming refund processed yet I have received no funds. This is theft - plain & simple ! Have just phoned the number on the website - now goes to an O2 message system - no personalised message like before - have you done a runner Sam ?

Follow up on my earlier review: I was sent an email by this company that my order was refunded on 24/9, after my initial Trustpilot review stating I never received my order and all emails and calls were ignored. However the money never actually arrived. This now really seems to be a fraud situation. I had to open a claim with my credit card company. AVOID this business, they are scamming people.