Accessories for the Home 

Awful company who take your money and never deliver, will be contacting my credit card company in the morning after what was promised as a four week delivery and now over ten !

This place is a complete and utter disgrace. They took full payment for 4 chairs and repeatedly fobbed me off about delivery. Then lied about transacting a refund which to date (several weeks later) has not been received. The order was placed months ago. No chairs, no refund. They fail to answer calls or e mails. I strongly recommend you find an alternative.

I really want to root for this company - have spoken to company owner (I assume) on the phone several times and they seem well meaning and friendly.

But - we ordered a cabinet 24th July with a "2-4week" delivery period ... more than 8 weeks later, no cabinet. Their delivery processes are just non existent. And communications patchy at best. No email replies, barely answers the phone. Every so often the voicemail message is updated explaining they're not answering the phone because of big orders arriving or because they're moving locations or whatever...

Assumed the people of Trust Pilot were over-doing it a bit before we ordered but it's all true!

We did really want the item, so hoping she can get it to us . But... not holding out much hope.

@Acessories for the Home - if you read this I would _love_ a reponse here or on email or on phone pls if you read this - order number RKOHKMZFF

Update 23rd September: thanks for the reply, but you said you'd be in touch, you emailed, we asked for commitment on delivery actually happening, or a refund - and now you've gone AWOL again... This is really frustrating, you have our email addresses and my phone number. please could you get in touch if cabinet delivery next week is a guarantee - or we will just need to pursue refund via PayPal. It is deeply strange that the only way to get a response is via TrustPilot review. :I

Horrible experience. Never received my order. I have sent countless emails and they keep lying that it will be delivered. They promised a refund and I am still waiting. I am very upset and disappointed by this. Order RYYWKNHGD

Really frustrating experience. I ordered a wall cabinet on 14.6.26 with a 2 week delivery timeframe. Order LVXEAEEUV. It’s now 19.9.26 and still no sign. When I first started chasing I was told it would be a couple more weeks which was fine. However since then I’ve been told ‘end of next week’ a few times and now all has gone quiet. I really want to support this business but like other reviews on here it’s so frustrating that communications are so poor and delivery times seem to be wildly optimistic if goods are ever received at all. I’ve now given up and asked for a refund. Will see what happens!
Since my review and the retailers response to say she’d be in touch she’s stopped responding to me and I’m now having to raise a fraud case with my bank

Avoid.
Placed an order on 29.6.26, still no delivery. I have phoned multiple times but only got through once. Was told my order would be sent out next day but still nothing. No reply to 2 emails chasing this. No refund processed as requested.
Now going through as dispute with my bank.

Have already left a review but wanted to give an update as apparently this is the only platform the company replies on. SEVEN days ago I was told (on here..) that my order would be on the very next shipment and I would be receiving confirmation of this via email that very evening, I have not heard a single thing. I did manage to get hold of the company early this week who again promised it would be shipped by Friday which is now almost upon us and I now cannot get hold of anyone and have still not had any confirmation of delivery. Honest just the absolute worst company and customer service you could ever imagine. Please do not use this company they don't deserve your custom.

Now fast approaching 10 WEEKS waiting for out item which said it was in stock on the day of purchase!!

Do not order from this company. Ordered back in June, items never arrived. Have requested a refund which is not forthcoming. Will be issuing a claim against them for my money. They do not answer the phone and do not respond to emails.

Lack of communication with fulfiment of an order. I totally do not recommend this company. Utterly atrocious customer service. Product looks wonderful, I however will never know......!

Lack of communication is shocking

I placed an order on 20th July with expected 6 week delivery. It is currently 15th September with no response nor any updates. Tracking is still showing last update as 20th July order confirmed and I've tried to email and call with no response. I need to know what's going on or give me a refund. I wish I had checked these reviews before ordering as it seems my issue is not a one-off problem. My order number is QVYZFJWAH

I’m writing again as I heard nothing from anyone about my bed side table delivery. If it doesn’t come this week, I just want my money back. It’s coming to 11 weeks and I’m not in a mood to wait anymore. This is a joke!

Have not received the frame i ordered mid June. Have sent 3 emails chasing, no reply. Im now asking for a refund. No reply.

I ordered a table and bench (Order GBPMYKFOM) on July 7th for well over £1k. The website stated a 2-4 week delivery timeframe, which it still advertises today. We weren't in a rush, so we waited patiently. However, after 6 weeks passed with no news, I used their web form on August 18th to request an update. I received no response.
2 weeks later, I followed up by emailing the company directly on August 31st, but again received no answer. It is now September 12th. I understand that deliveries can sometimes be delayed, but the utter lack of communication is highly unprofessional. I am now seriously considering reporting the company to my payment provider to get my money back.

I ordered a Silas Black Ash Wood TV Media Cabinet (180cm) for £594.30 from Accessories from the Home on the 31/7/2026.
I was told that it would be dispatched in 2-4 weeks.
Tomorrow it will have been 6 weeks and still I have no furniture and after trying to contact the seller I can not get through to them.
Today I contacted the manufacture in the Netherlands, and terrifyingly they have told me that since my order date Accessories for the Home have not ordered any of these TV cabinets from them.
So, I have been waiting for 6 weeks, they have my money (£594.30) and they haven't even ordered the item.
I am posting this review to see their response.

AVOID!
The website is very professional and give you an impression that you’re buying from a proper’ store. You’re not. I’ve been to the shop in person.
This is a small shop in a shopping centre with 2 women sat on their laptops ignoring the phone ringing right beside them. So if you are calling and no one is answering I can confirm the phone is next to them being ignored.
The reason I actually went to the shop in person was that my mum ordered a £450 chair from them 10 weeks ago (lead time advertised as 4-6weeks). She was told ‘it’s due in next week’ multiple times but mostly ignored. She’d asked to cancel and she’d been ignored.
I got so annoyed I took the afternoon off work to drive 1 hr 30 minutes to physically go to the store to look them in the face. I can tell you I was really surprised at what I saw compared to such a professional looking website. And I can tell you the lady was definitely a bit shocked to have me come in and tell her how annoyed I was that they’d upset my mum so much.

Ordered 20th July, promised 2 to 4 week delivery. It’s now 8th September over 7 weeks, but what’s worrying now is communication has dried up. No responses to emails. BUYER BEWARE!!!

It's been almost two months since ordering a balcony wall planter. Upon ordering it, they said estimated arrival would be 10th August. This date passed by, without any update on when my order would actually arrive. I contacted them several times without a response. In the end I went through my bank to raise a dispute to get my money back. Please don't buy from this shop. I didn't check Trustpilot first before ordering, but I wish I had.

Shocking. When you phone they say the item is coming in next week then silence. I agreed a refund at the end of July. Still silence. The business is clearly a one person band and struggling. Do not buy from them if you actually need to furnish your house. If you just want to lend a random stranger £500 with minimal prospect of getting it back then go ahead, but there are more worthy charities for you to support.

I see the company has replied. To note there was no conversation earlier. They are supposed to be refunding me and still have not and no sign of the goods. These people lie.

I ordered a chair 6th July.
Still not delivered.
Emailed several times with no reply and called several times and no one answered.
I will now put in a claim against the company to get a refund.

I ordered a coffee table and paid in full £525 on 17th June. I still haven’t received it. Initially having spoken to someone called Samantha, I was repeatedly told there was a delay with the supplier, but given no reason why. The table is still being advertised at over £100 less than I paid. I have sent several emails after the last month, all of which have gained no response whatsoever. My most recent one at the beginning of this week asking for a refund had also been ignored.
I now have to pursue this by alternative means. I would not recommend purchasing from this company.