Iqra A

​I ordered the Bella Perle 30-piece dinner set, along with two extra dinner plates and two serving platters, for an urgent dinner party. While the dispatch was fast, the rest of the experience was a total nightmare.
My order was held up at the DPD depot for three days. When it finally arrived, the box was suspiciously covered in thick white sellotape. Upon opening the individual boxes, it was a mess:
​Two dinner plates were completely missing.
​One dessert bowl was smashed.
​One serving platter was also smashed.
​Poor Communication & Stock Errors:
I contacted customer service immediately, sent the requested photos, and was promised replacements would be sent that same day. With my dinner party only 24 hours away, I called back to check the status, only to be told the serving platter was suddenly out of stock.
​Zero Flexibility or Goodwill:
Because I was still short on items for my event, I noticed a larger serving platter was available online. I emailed asking if they could send that as a goodwill gesture since they couldn't fulfill my original order in time. They completely ignored my email.
​The Resolution:
Nine days later—long after the dinner party had passed—I had to follow up again just to get a refund. They only refunded the original platter and showed zero care for the fact that I spent the day of my event with a missing and broken set.
​Summary: Between the broken items, missing pieces, and dismissive customer service, I wouldn’t recommend Dibor. If you need a complete set for a specific date, look elsewhere.

I ordered my sofas 4 months ago but due to house renovations I had to keep delaying the delivery. These guys were absolutely brilliant and understood my situation, they told me to call when I was ready and they would then deliver them. Finally the living room was ready so I gave them a call and within a week my new sofas were here.

2 guys named khateeb and zam who delivered the sofas were absolutely brilliant. They set up the sofas which I had additionally paid for. They made sure everything was working and that I was happy with the product before leaving.

The sofas themselves are top quality and so comfy. I bought a 2 seater and 3 seater and I'm so pleased with how they have turned out.

Thank you sofa shop for being so understanding.

The earrings I ordered are beautiful! I also recieved a lovely hand written note and complimentary lashes that I will be wearing to the next special event. Thank you for sending these extra touches. Delivery was also prompt and I received my order the next day!

Spent £143 on goods only for them not to be delivered! Contacted lookfantastic cs several times and they keep telling me it's getting investigated. It's not good enough! I am £143 out of pocket with no goods! Absolutely appalling customer service. Do not order from this site. Will be contacting my bank tomorrow to see if they can get me my money back..