Trustworthy Company Poor Quality Products
Trustworthy company, but you get what you pay for, very cheaply made glasses with designs which offer style but not substance.
Customer service however, is fantastic.
Antwort von Firmoo
Hello Sophie,
Thank you for taking the time to share your review.
While we strive to offer stylish and affordable eyewear, we understand that durability and substance are equally important to your experience. Please be assured that all orders come with a 60-day return window and a 365-day quality warranty to address any possible defect in materials and workmanship.
We have reviewed your order and can confirm that a full refund has been processed due to comfort issue, stemming from the prescription input error at the time of ordering. If you have any further questions or if there is anything else we can assist you with, please don’t hesitate to contact our customer service team (Livechat: 24/7).
Sincerely,
Firmoo Customer Support Team